Aug 2024 – Jun 2025 · 10 mos · Karnataka, India · Hybrid

• At Plivo, I oversee IT and security operations, ensuring that our infrastructure remains secure, compliant, and resilient. My focus is on aligning technology with business goals, managing InfoSec operations, and maintaining compliance with ISO 27001, HIPAA, and SOC 2. I work closely with cross-functional teams to implement security best practices and continuously improve IT governance.
• Key Responsibilities:
• Security & Compliance: Managing ISO 27001 audits and ensuring adherence to HIPAA and SOC 2 compliance standards.
• IT & InfoSec Operations: Overseeing day-to-day security processes, endpoint protection, and risk assessments to maintain a strong security posture.
• Policy & Governance: Defining and enforcing security policies, frameworks, and best practices to support business operations.
• Technology & Risk Management: Identifying potential vulnerabilities, leading remediation efforts, and strengthening cybersecurity risk management.
• Project & Vendor Management: Leading IT security projects while working with external vendors to ensure compliance and operational efficiency.
• Automation & Optimization: Implementing AI-driven automation to enhance IT workflows and decision-making, ensuring smoother IT and security operations.
• With a practical, hands-on approach, I ensure IT security remains proactive rather than reactive, keeping up with evolving industry standards. My role is all about enabling secure, efficient, and scalable IT operations while supporting the organization's broader strategic objectives.

Oct 2022 – Aug 2024 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

• Crafting and executing IT strategies in alignment with organizational objectives.
• Efficiently managing IT budgets, optimizing resource utilization, and ensuring cost-effectiveness.
• Safeguarding the security and integrity of the organization's IT infrastructure and data.
• Providing effective leadership and supervision to IT staff, offering guidance and direction as needed.
• Planning and overseeing the implementation of IT projects, ensuring timely delivery and adherence to budgetary constraints.
• Conducting regular assessments and audits of IT processes and systems to identify areas for enhancement.
• Enforcing compliance with data protection and privacy regulations, and implementing necessary measures to protect sensitive information.
• Remaining updated on industry trends and best practices, integrating them into IT strategies and operations.
• Developing and executing business strategies that align with organizational goals.
• Efficiently managing budgets, resources, and operational plans to drive departmental efficiency.
• Leading and guiding a team of professionals, fostering a collaborative and supportive work environment.
• Cultivating relationships with key stakeholders, both internal and external.
• Identifying growth opportunities and driving initiatives to capitalize on them.
• Ensuring adherence to relevant laws, regulations, and standards through the implementation of policies and procedures.
• Conducting regular performance evaluations, providing constructive feedback, and coaching to enhance team performance.
• Identifying and mitigating potential risks and issues, proactively minimizing their impact.
• Establishing performance metrics and key performance indicators (KPIs) to measure progress and success.

Apr 2021 – Nov 2022 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Collaborating with other departments and business units to promote cross-functional collaboration and achieve organizational objectives.
• Staying abreast of industry trends, best practices, and emerging technologies, integrating them into business strategies and operations.
• Analyzing market trends and competitors to identify opportunities for differentiation and competitive advantage.
• Creating and fostering a positive work environment that encourages collaboration, creativity, and innovation.
• Communicating progress, issues, and results to senior management and stakeholders.
• Continuously seeking process improvements, system enhancements, and operational efficiencies.
• Ensuring the security and reliability of the company's IT infrastructure.
• Managing and supervising an IT team, resolving issues and problems effectively.
• Overseeing the deployment and maintenance of hardware and software systems.
• Evaluating and recommending new technologies to optimize business operations.
• . Setting up of new Tier-II data centre and Execution of data centre migration project and managing 24x7 Call Center operation.
• Efficient execution of Service transition and sustaining IT Service Operations for over 2000 users across 5 locations, and driving Continual Service Improvement initiatives in improving quality & service levels of IT.

Jan 2020 – Apr 2021 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• Developed and executed strategic plans for the IT department, aligning technology initiatives with organizational goals.
• Analyzed business needs and identified technological opportunities to drive innovation and improve operational efficiency.
• Led a high-performing team of IT professionals, providing guidance, assigning tasks, and fostering a positive work environment.
• Conducted regular performance evaluations, offered mentorship, and promoted collaboration to maximize team productivity.
• Successfully managed budget planning and resource allocation for technology projects and operations.
• Ensured the smooth functioning of the organization's IT infrastructure, overseeing network operations and managing hardware and software systems.
• Implemented robust security measures and coordinated system upgrades or maintenance activities to minimize downtime and optimize performance.

Jun 2015 – Jan 2020 · 4 yrs 7 mos · Bangalore · On-site

• Administrated and providing IT Support to all south offices and north retail office of Yatra.
• Led IT team across various of projects.
• Managing asset inventory though the useful lifecycle of each asset Experience participating in IT compliance audits (PCI, SOX, etc).
• Installation and configuration of Windows Server 2016 and 2012 r2 Active Directory Server, DNS, DHCP, TCP IP, Bit Locker Encryption.
• Installation and troubleshooting of client operating system such as mac OS, Windows 10, Windows 8.1 & Ubuntu, Mint.
• Part of L2 Server support team to take care of security and functionality patches to maintain optimal protection against intrusion and system reliability.

Feb 2015 – Jul 2015 · 5 mos · Bangaloe · On-site

• Worked with Vmware Software Pvt Ltd as End point security engineer in IT operation desk for supporting walk in users issues like Mac, Windows and Linux systems .
• Handled R&D team for software update installing RDP client, Dell Tower machine and McAfee encryption.
• Part of deployment team to handle the Tech users for the Dell Tower machines installation and update of all the VMware application L1 support.

Feb 2012 – Jan 2015 · 2 yrs 11 mos · Bangalore · On-site

• Part of System administration team and handling tire-2 and tire 3 IT operation tickets and Trouble Shooting of basic network connectivity and resolving technical issue Maintenance and up gradation of Local LAN, HUB, SS & ROUTER ,Handling various problems in Desktop Systems and Terminals
• Help desk Management Service like provide on –call support.
• Remote desktop Support for Yatra Retails offices and coordination with the Network vendors for the new office implementation.

Jan 2010 – Feb 2012 · 2 yrs 1 mo · Bangalore · On-site

• Part of desktop support team for TWB users and training center, Configuration and troubleshooting of Cisco VPN Client and RSA Secure token and network printer and supporting Windows server systems in an environment with Windows, Mac and Linux clients.

Jul 2009 – Nov 2010 · 1 yr 4 mos · Bangalore · On-site

• Part of Tata communication Internet service Network Support for supporting corporate customer like KPMG and Dell.
• Monitoring the ISP down time alert and coordinating with NOC to team fix the issues and supporting for hardware up gradation of Cisco switch and routers.

Feb 2008 – May 2009 · 1 yr 3 mos · Bangalore · On-site

• Worked as field supporting engineer for supporting SME business customers like configuration of Router Modem and Network Printer devices.