Nov 2025 – Present · 6 mos · Melbourne, VIC · Hybrid

• Social Spectrum is a community-first platform supporting families with neurodivergent and special-needs children across Australia.
• As Founding Product & Growth Lead, I work closely with the founder during the early stage to shape product direction, improve user engagement, and drive community-led growth.
• Key responsibilities include:
• Defining and executing the product roadmap (mobile app & platform)
• Improving user activation, retention, and engagement metrics
• Leading community-driven growth initiatives and local events across Melbourne
• Coordinating with developers, interns, and volunteers for execution
• Supporting partnerships with community organisations, therapy centres, and activity providers
• Using user research and feedback to prioritise features and improvements
• Focus areas: Product strategy, mobile UX, community engagement, early-stage growth, and impact-driven product development.

Sep 2025 – Present · 8 mos · Greater Melbourne Area · On-site

• I founded FreshFuel AU to bring fresh, nutritious, and preservative-free foods to Australians seeking healthier daily choices. I manage all aspects of the business including product creation, food preparation, food safety compliance, customer relationships, operations, and distribution.
• Key Responsibilities:
• Product development of healthy snacks, fruit packs & seed mixes
• Ensuring food safety standards & council regulatory compliance
• Creating and managing nutrition-focused recipes
• Managing operations, orders, and delivery
• Building brand presence across Melbourne
• Supporting workplace & household nutrition needs

Jun 2022 – Sep 2025 · 3 yrs 3 mos · Greater Melbourne Area · On-site

• Major Duties as Product Manager:
• Define product vision, strategy, and roadmap.
• Gather and prioritise customer and business requirements.
• Collaborate with cross-functional teams (engineering, marketing) to deliver features.
• Monitor product performance and iterate based on user feedback.
• Ensure alignment between stakeholders and the product team.
• Manage the product lifecycle from concept to launch.
• Conduct market research and competitor analysis.
• Define key metrics for success and track product performance.

Jul 2021 – Oct 2021 · 3 mos · Melbourne, Victoria, Australia

• API Integrations and Deployment
• WordPress CMS Custom Theme and Headless WordPress Integrations
• React Redux and Custom JS
• SQL Databases and AWS Cloud

Jan 2021 – Jun 2022 · 1 yr 5 mos · Melbourne, Victoria, Australia · On-site

• Collaborated with stakeholders (clients, business users, project management) to gather requirements and design efficient solutions.
• Conducted technical analysis across AWS CloudWatch, AWS S3, Twilio, MSSQL, and .NET applications.
• Wrote unit tests, debugged code, and fixed defects in pre-production, ensuring smooth deployment via PVT testing.
• Documented work and updated procedures in Confluence for cross-departmental use.
• Analyzed system limitations and recommended improvements to enhance efficiency.
• Implemented business logic in C# and Python based on requirements.
• Integrated data across multiple AWS databases and ensured system performance.
• Worked with cross-functional teams to identify process improvements and reported progress in daily stand-ups.

Oct 2020 – Oct 2021 · 1 yr · Hawthorn, Victoria, Australia

• The role is to effectively listen, collate and communicate the views of all the students at Swinburne University, taking student views to meetings and to staff to bring about positive changes and also working to ensure that closing the feedback loop by communicating the outcomes to the students at Swinburne University.

Dec 2016 – Feb 2020 · 3 yrs 2 mos · Bengaluru Area, India · On-site

• Key Products:
• 1.MyLowe’s Loyalty Platform – Personalized customer experience and purchase tracking
• 2.Store Inventory Management System (SIMS) – Real-time inventory for 1,700+ stores
• 3.Buy Online, Pick Up In Store (BOPIS) – Enabled seamless omni-channel retail
• Core Responsibilities:
• 1.Owned product roadmap and delivery for key retail tech platforms including BOPIS, SIMS, and customer-facing apps, driving operational and customer impact at scale.
• 2.Collaborated cross-functionally with engineering, UX, analytics, and store ops to define product requirements and execute sprints aligned with business priorities.
• 3.Led discovery and solutioning for in-store and online user problems, resulting in the launch of 4 major features across MyLowe’s and Pro App that increased engagement by 30%.
• 4.Implemented system improvement initiatives to enhance platform reliability and scalability, leading to a 35% reduction in downtime and improved store operations.
• 5.Enabled BOPIS adoption across 1,700+ stores, contributing to $250M+ in incremental revenue by streamlining order-to-fulfillment workflows.
• 6.Drove quality improvements by partnering with engineering on code reviews and best practices, reducing product bugs by 15% across multiple releases.
• 7.Introduced structured documentation and onboarding material to support stakeholder alignment, product training, and consistent rollout across retail and tech teams.
• 8.Used data-driven decision-making to prioritize product features based on user feedback, system performance, and ROI.
• Key Achievements:
• ✅ Launched high-impact features in loyalty and pro apps, increasing user satisfaction by 30%
• ✅ Delivered $250M+ in revenue uplift through improved fulfillment (BOPIS) and mobile engagement
• ✅ Improved system uptime by 35%, directly enhancing store operations and customer experience
• ✅ Reduced post-launch issues by 15% through stronger QA and agile governance

Jan 2005 – Mar 2015 · 10 yrs 2 mos · Tiptur · On-site

• Reflecting on my journey as a Retail Sales Manager, I've had the privilege of leading an amazing team and driving strong results. Key highlights include:
• 🔹 Team Leadership: Coaching and mentoring a team to exceed sales goals and deliver exceptional customer service.
• 🔹 Sales Growth: Consistently surpassing sales targets and enhancing customer engagement.
• 🔹 Customer Focus: Prioritizing personalized service to build strong, lasting relationships.
• 🔹 Problem-Solving: Adapting quickly to challenges and maintaining smooth operations.
• Grateful for the experience and excited to continue driving success for my team and the brand! 🚀