Sharjeel Ansari

Operations Associate

Mumbai, Maharashtra, India2 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Expert in social listening and data analytics.
Proven track record in enhancing customer experiences.
Strong background in crisis management and strategic insights.

Stackforce AI infers this person is a Social Media and Marketing Analytics expert with a focus on customer experience.

Contact

Skills

Core Skills

Social ListeningData AnalyticsCrisis ManagementClient SuccessCustomer Experience

Other Skills

Analytical SkillsAuditingAutomotive Sales TrainingBrand AnalysisBrand AwarenessBrand ManagementBrand StrategyBusiness DevelopmentBusiness-to-Business (B2B)CampaignsCommunicationCompetitive AnalysisCompetitive analysisCompetitor benchmarkingConsumer Research

About

Hey, I'm Sharjeel, a digital consultant with a strong background in understanding and predicting customer behaviour. I specialise in translating complex social data into actionable product improvements that resonate with the market and exceed users' expectations Key strengths: -Client Success -Data & Social Analytics -Social Listening -Media monitoring -Social Audits -Account Mangement Let’s connect! I’m always open to discussing exciting opportunities, sharing insights, or chatting about your favourite movies. I look forward to connecting with you.

Experience

2 yrs 9 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 9 mos

Current Experience

Hiveminds

Community Associate - Social listening • Insights

Sep 2024 – Present · 1 yr 9 mos · On-site

Performed sentiment analysis content analysis, trend tracking and competitor benchmarking to uncover strategic insights
Help track conversations during the emerging crisis promptly with quick analysis
Worked on Pitches across FMCG, Automotive, skincare, beverages, BFSI and Healthcare
Insight curation from digital, social and e-commerce data
Conducted extensive social listening research, revealing whitespace opportunities

Social listeningSentiment analysisTrend trackingCompetitor benchmarkingCrisis managementInsight curation+2

Hawk (gozoop group)

Associate - ORM • Social listening

Jul 2023 – Jul 2024 · 1 yr · Hybrid

Conducted through competitive analysis to enhance customer experience, utilizing journey mapping techniques to identify opportunities for delight and innovative responses.
Engaged with clients across various sectors, including Automotive, Electric Vehicles (EV), and Banking, Financial Services, and Insurance (BFSI).
Managed crisis situations effectively, focusing on damage control and proactive communication strategies.
Translated insights into actionable strategies for clients, presenting analyzed data through compelling storytelling formats that facilitate understanding and decision-making.
Collaborated closely with clients to align services with their specific requirements and needs, ensuring a tailored approach to project execution.

Competitive analysisCustomer experience enhancementJourney mappingCrisis managementData storytellingCustomer Experience+1