S

Shaswat Ravi

Community Manager

United Kingdom17 yrs experience

Key Highlights

  • 17 years of experience in operations management
  • Expertise in guiding startups and entrepreneurs
  • Strong background in data analytics and process improvement
Stackforce AI infers this person is a seasoned Operations Manager with expertise in BPO and startup consulting.

Contact

Skills

Core Skills

Business OperationsCustomer Relationship ManagementStrategic PlanningCustomer ExperienceBusiness PlanningOperations ManagementData AnalyticsStart-up ConsultingTeam LeadershipData ManagementOperationsCustomer Service

Other Skills

Accounts PayableAnalytical SkillsAttention to DetailBudgetingBusiness ManagementBusiness Process Outsourcing (BPO)Change ManagementCommunicationCompetitive AnalysisContract ManagementCross-functional Team LeadershipCustomer SatisfactionCustomer Service ManagementCustomer SuccessDashboards

About

With over 17 years of experience in operation management, Being a Manager I help entrepreneurs, innovators, startups, and incubators launch new businesses, enter new markets, and commercialise breakthrough ideas. I have a Bachelor of Computer Application degree. As a Project Manager, I work collaboratively with startup companies, applying my expertise and offering guidance in all aspects of building a business. I am specialised in planning, conducting, coordinating, and implementing all program components, from data analysis, to meetings, to reports. I also have extensive experience in process transitioning, process management, quality management, service level agreement management, business setup, planning and execution. I have gained a global exposure by successfully working with cross-functional teams, clients, and employees from diversified backgrounds and geographies, including the US and UK. I am passionate about improvement, change, and innovation, and I strive to deliver high-quality solutions that meet the needs and expectations of my clients. Result-driven professional, targeting assignments in Operations Management, Strategic & Business Planning with Organization of high repute across BPO-Contact Centre, Captive industries with domain expertise in managing Customer Service (Inbound, Outbound, Back Office). Actively involved in scaling of Startups.

Experience

17 yrs
Total Experience
2 yrs 7 mos
Average Tenure
1 yr 6 mos
Current Experience

International workplace group plc

Community Sales Manager

Dec 2024Present · 1 yr 6 mos · United Kingdom · On-site

New Business DevelopmentOffice AdministrationOperationsProblem SolvingOrganization SkillsNegotiation+5

Thinkbiz ltd

2 roles

Manager

Sep 2022Jan 2024 · 1 yr 4 mos · Greater London, England, United Kingdom

Microsoft OutlookAttention to DetailTeamworkNegotiationOrganization SkillsFlexible Approach+25

Senior Consultant

Jan 2022Sep 2022 · 8 mos · Greater London, England, United Kingdom

  • We help Entrepreneurs, Innovators, Startups, and Incubators launch new businesses, enter new markets, commercialise breakthrough ideas and more. We work collaboratively with startup companies, applying our IT expertise and offering guidance in all aspects of building a business.
  • Thinkbiz welcomes International Entrepreneurs wanting to start or expand their businesses in the UK – we provide extensive range of services that will get you up and running without the hassle of long never-ending forms, planning and coming up with IT strategies, design, development & strategies.
Microsoft OutlookAttention to DetailTeamworkNegotiationOrganization SkillsFlexible Approach+21

Ocrolus

2 roles

Senior Manager

May 2021Jan 2022 · 8 mos

  • Ocrolus is a document automation platform that powers the digital lending ecosystem, automating credit decisions across fintech, mortgage, and banking. The company provides document analysis infrastructure to customers like PayPal, Brex, SoFi, and Plaid, and has raised over $100 million from blue-chip fintech investors. Ocrolus enables financial services firms to make high quality decisions with trusted data and unparalleled efficiency.
Performance ReviewsMicrosoft OutlookAttention to DetailPresentationsDashboardsTeamwork+37

Operations Manager

Jul 2020May 2021 · 10 mos

Performance ReviewsMicrosoft OutlookAttention to DetailPresentationsDashboardsTeamwork+37

Business | technology | it consulting | startup | f&b cloud kitchen

Self Employed

Mar 2013Dec 2020 · 7 yrs 9 mos · New Delhi, Delhi, India · On-site

Microsoft OutlookAttention to DetailPresentationsStart-up ConsultingFlexible ApproachProblem Solving+13

Hays

3 roles

Team Lead

Promoted

May 2009Apr 2012 · 2 yrs 11 mos

  • Key Deliverables:
  • Administered the team of 21 people that include 16 Associates, 4 Senior Associates and 1 SME
  • Collaborated with the project managers, team members, and SME’s for the system functionality, business process changes, and gap recommendations
  • Performed user acceptance testing and accountable for final system acceptance
  • Attended to meetings and conference room pilots to validate & identify areas of concern
  • Assured to project goal and SLA
  • Collaborated with the cross-teams to resolve the issues
  • Validated the application requirements to meet overall business process needs, project scope consistently to work with the BPO’s and SME’s
  • Prepared the design documents to support the recommended flows
  • Evaluated the project deliverables for completeness, quality, and compliance to establish project standards
  • Improved the team productivity, and quality
Performance ReviewsMicrosoft OutlookAttention to DetailPresentationsDashboardsTeamwork+26

Senior Associate (Accounts Payable)

Apr 2009Dec 2011 · 2 yrs 8 mos

  • Key Deliverables:
  • Effectively processed the supplier invoices and retrieved the scanned to the accounts payable department
  • Responsible to upload scanned invoices in PeopleSoft and prepared payment runs sort, code, and batch invoices
  • Prepared/processed sub- sub-ledger reconciliations, BACS and CHAPS payment runs
  • Accountable to maintain the Intercompany payments, PeopleSoft reporting, GL Accounting and Escalate any issues to Accounts Payable & Cash Manager
  • Active involvement to make payments by follow-up queries with agency invoices, carry out updates to Supplier of data/supplier master list and support with the month-end production and Ad hoc reporting
  • Associated with invoice processing by XML uploads as per vendor payment terms to ensure the payment on time
  • Responsible to make the entire gamut of PeopleSoft accounting that include correcting an invoice, holding the same, checking of duplicate payments, and processing a payment run as per agreed terms & conditions
  • Involved in supplier statement to be reconciled in with PeopleSoft payment details & make sure the same is balanced
  • Proactively involved in the entire spectrum of general accounting such as preparing journal entries, maintaining balance sheet schedules, ledgers, account and bank reconciliations
  • Observed customer account details for non-payments delayed payments and other irregularities
Attention to DetailMicrosoft PowerPointMicrosoft WordOperationsCustomer SatisfactionData Analytics+4

SME (Data Management)

Mar 2009Mar 2012 · 3 yrs

  • Key Deliverables:
  • Handled the Hays Database, Specified and tested the edit checks & provided back end support to
  • the front end recruitment team in UK & India
  • Supported the team Leader with escalations and reporting
  • Organized process training for the newly hired employees
  • Managed the queries of the associates and accordingly resolved the issues on time
  • Collaborated with the UK Stakeholders to maintain the workflow of the process regularly
Attention to DetailDashboardsTeamworkSupervisory SkillsMicrosoft PowerPointKey Metrics+8

Ibm daksh

Executive Web Operations

Feb 2008Mar 2009 · 1 yr 1 mo

  • IBM Daksh, a wholly owned subsidiary of IBM, is an integral part of the company’s Globally Integrated Enterprise model. With a key role to play in IBM’s managed Business Process services division.
  • IBM provide solutions across various verticals such as Banking, Insurance, Travel, Telecom, Technology, Distribution, and Utilities. Our core expertise lies in Customer Relationship Management (CRM), Finance and Accounting (F&A), Technical Help Desk, and industry-specific Back Office and Analytics services.
  • Being a part of IBM, I was associated with the back end support team of Yahoo!. My job was to give end to end support to all the Yahoo! customers across the globe. I was personally hadling all the premium properties of Yahoo! such as Mail Plus, Web Hosting, Finance, Music etc.
Customer ExperienceOperationsCustomer SatisfactionBusiness OperationsCustomer SuccessCustomer Service

Wns global services

Customer Service Associate

Feb 2007Aug 2007 · 6 mos

  • WNS is a leading global business process outsourcing company. With WNS I was associated as a Customer Service Associate (Accounts) for Avon Beauty Products, & giving end to end support to the AVON customer across US. My job was to place orders, generate Invoices for them. I was also responsible for their on time shipment.
Customer ExperienceCustomer SuccessCustomer Service

Education

Tilka Manjhi Bhagalpur University (TMBU)

Bachelor's degree — Computer Science

Apr 2003Mar 2006

Birla Public School, Pilani

English

Jan 1991Jan 1999

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