Shaswat Ravi — Community Manager
With over 17 years of experience in operation management, Being a Manager I help entrepreneurs, innovators, startups, and incubators launch new businesses, enter new markets, and commercialise breakthrough ideas. I have a Bachelor of Computer Application degree. As a Project Manager, I work collaboratively with startup companies, applying my expertise and offering guidance in all aspects of building a business. I am specialised in planning, conducting, coordinating, and implementing all program components, from data analysis, to meetings, to reports. I also have extensive experience in process transitioning, process management, quality management, service level agreement management, business setup, planning and execution. I have gained a global exposure by successfully working with cross-functional teams, clients, and employees from diversified backgrounds and geographies, including the US and UK. I am passionate about improvement, change, and innovation, and I strive to deliver high-quality solutions that meet the needs and expectations of my clients. Result-driven professional, targeting assignments in Operations Management, Strategic & Business Planning with Organization of high repute across BPO-Contact Centre, Captive industries with domain expertise in managing Customer Service (Inbound, Outbound, Back Office). Actively involved in scaling of Startups.
Stackforce AI infers this person is a seasoned Operations Manager with expertise in BPO and startup consulting.
Experience: 17 yrs
Skills
- Business Operations
- Customer Relationship Management
- Strategic Planning
- Customer Experience
- Business Planning
- Operations Management
- Data Analytics
- Start-up Consulting
- Team Leadership
- Data Management
- Operations
- Customer Service
Career Highlights
- 17 years of experience in operations management
- Expertise in guiding startups and entrepreneurs
- Strong background in data analytics and process improvement
Work Experience
International Workplace Group plc
Community Sales Manager (1 yr 6 mos)
Thinkbiz Ltd
Manager (1 yr 4 mos)
Senior Consultant (8 mos)
Ocrolus
Senior Manager (8 mos)
Operations Manager (10 mos)
Business | Technology | IT Consulting | Startup | F&B Cloud Kitchen
Self Employed (7 yrs 9 mos)
Hays
Team Lead (2 yrs 11 mos)
Senior Associate (Accounts Payable) (2 yrs 8 mos)
SME (Data Management) (3 yrs)
IBM Daksh
Executive Web Operations (1 yr 1 mo)
WNS Global Services
Customer Service Associate (6 mos)
Education
Bachelor's degree at Tilka Manjhi Bhagalpur University (TMBU)
English at Birla Public School, Pilani