Shatabdi Majumdar

Operations Associate

Gurugram, Haryana, India4 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Recognized for innovative process improvements
Maintained 100% accuracy in employee records
Consistently exceeded SLA targets in case resolution

Stackforce AI infers this person is a Human Resources professional with expertise in payroll and employee services.

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Skills

Core Skills

Hr Shared ServicesPayroll Processing Support

Other Skills

Analytical SkillsAttendance SupportBenefits & Timekeeping SupportBulk Employee & Client CommunicationBusiness DevelopmentBusiness Process ImprovementCase Management (Tickets/emails/calls)CommunicationCustomer Relationship Management (CRM)Customer ServiceEmployee Data Management (HRIS)Employee Query ResolutionEnglishEscalation HandlingHR Policy & Compliance

Experience

4 yrs 4 mos

Total Experience

2 yrs 2 mos

Average Tenure

3 yrs 1 mo

Current Experience

Safeguard global

Associate

May 2023 – Present · 3 yrs 1 mo · India · Remote

Supported payroll processes by preparing and validating inputs, resolving discrepancies, and ensuring timely submission to payroll teams. Provided employee service support for payroll, benefits, timekeeping, and HR policy queries, delivering a positive and efficient experience. Managed high-volume case resolution via tickets (Zendesk), emails, and calls, consistently exceeding SLA targets. Trained new hires on payroll input procedures, ticket management, and HR systems (Workday, Salesforce). Maintained 100% accuracy in employee records within HRIS, supporting compliance and audit readiness. Coordinated and sent bulk HR communications on policy updates, deadlines, and process reminders. Recognized multiple times by management for innovative process improvements and exceptional case resolution volume. Successfully handled complex escalations, demonstrating strong problem-solving skills and a people-first approach.

Payroll Processing SupportEmployee Query ResolutionHR Shared ServicesTimekeeping & Attendance SupportEmployee Data Management (HRIS)Benefits & Timekeeping Support+9

Wipro

Human Resources Financial Shared Services

Sep 2021 – Dec 2022 · 1 yr 3 mos · India · On-site

Provided first-level employee service support for payroll, benefits, attendance, and HR policy queries. Assisted payroll teams by preparing and validating basic inputs and reporting discrepancies for resolution. Managed employee queries via ticketing system, email, and phone calls, ensuring SLA compliance. Supported Real-Time Management (WFM) by assisting in daily scheduling and shift adjustments. Learned and applied HR processes while assisting in training new team members on basic case handling and system navigation. Maintained employee information in HR systems, ensuring data accuracy for reporting and compliance. Escalated unresolved cases to senior HR teams, ensuring timely follow-up.

Payroll Processing SupportEmployee Query ResolutionHR Shared ServicesAttendance SupportEmployee Data Management (HRIS)Case Management (Tickets/emails/calls)+2