Shikha Tyagi — Program Manager
Senior Business Manager with 10+ years of experience across Amazon, Huawei, Brightstar, ACT Fibernet, and Gigmos Solutions. Skilled in workforce management, program leadership, and global operations. Currently leading employee lifecycle and account management for 450+ gig workers at Gigmos Solutions, ensuring compliance, accuracy, and on-time payments. Proven track record of boosting productivity, improving customer experience, and scaling operations, with achievements including 25% productivity gains, 30% faster resolution times, and 20% market share growth. Passionate about driving efficiency, building high-performing teams, and delivering measurable business impact.
Stackforce AI infers this person is a seasoned Operations and Customer Experience leader in the B2B SaaS industry.
Location: South Delhi, Delhi, India
Experience: 10 yrs 8 mos
Skills
- Operations Management
- Account Management
- Customer Experience Management
- Sales Strategy
- Business Planning
- Operations
- People Management
- Group Leadership
Career Highlights
- 10+ years of experience in global operations.
- Led employee lifecycle for 450+ gig workers.
- Achieved 25% productivity gains and 30% faster resolution times.
Work Experience
HCLTech
Senior Manager (4 mos)
Gigmo Solutions
Senior Program Manager (8 mos)
Amazon
Operations Manager (3 yrs 1 mo)
Huawei Consumer Business Group
Manager (2 yrs 5 mos)
Brightstar Corp.
Assistant Manager (3 yrs)
Atria Convergence Technologies
Manager-Service Delivery (1 yr 2 mos)
IBM Global Business Services
Intern (1 mo)
Education
MBA at Christ University, Bangalore
Bachelor of Technology - BTech at Hindustan Institute of technology greater noida
12th at Deep Memorial public school
