Shikhar Thareja

Business Analyst

Bhopal, Madhya Pradesh, India6 yrs 4 mos experience

Key Highlights

Led digitization for 413 Urban Local Bodies.
Reduced trade license turnaround from weeks to 24 hours.
Automated dashboards, cutting reporting time by 30%.

Stackforce AI infers this person is a Business Analyst specializing in e-Governance and WFM analytics.

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Skills

Core Skills

Business AnalysisOperations ManagementData AnalysisData Manipulation

Other Skills

JiraAgileUser Acceptance TestingExcelGoogle SheetsData VisualizationProduct DevelopmentProduct ManagementProduct AnalysisInformation Technology InfrastructurePerformance DashboardsOperative DashboardADP PayrollStatistical Data AnalysisAgile Methodologies

About

Results-driven Business Analyst with 6+ years of experience specializing in e-Governance, WFM MIS Analytics, and Process Re-engineering. I have a proven track record of translating complex stakeholder requirements into actionable FRDs and SRSs across the full SDLC. Key Career Highlights: Digital Transformation: Led the digitization of citizen services for 413 Urban Local Bodies, migrating manual workflows to digital platforms. Efficiency Gains: Re-engineered trade license processes, reducing turnaround time from weeks to 24 hours. Operational Excellence: Automated dashboards at Teleperformance, reducing manual reporting time by 30%. Stakeholder Management: Facilitated workshops with high-level government officials to align technical goals with business needs. Technical Toolkit: Jira, SQL, Agile (Scrum), Python/Frappe ERP, BPMN/UML, and MS Excel (VBA/Macros). Available to start immediately (as of March 23).

Experience

6 yrs 4 mos

Total Experience

2 yrs 1 mo

Average Tenure

Current Experience

Netlink software group america inc

Business Analyst

May 2024 – Mar 2026 · 1 yr 10 mos · Bhopal · On-site

I lead the digitization of citizen services and the e-Governance portal, transitioning manual workflows into a more efficient digital format. My role also involves designing automated workflows and integrating ERP systems to streamline statewide revenue systems. I actively gather and document requirements from key stakeholders, ensuring that the portal meets operational needs. Additionally, I track tasks and deployments using JIRA and ALM Octane, achieving a 95% timeline adherence rate while leading User Acceptance Testing (UAT) across multiple urban local bodies.
Achievements:
Led UAT across 413 ULBs, collecting user feedback to optimize the portal's user experience.
Achieved 95% timeline adherence in project execution, minimizing defects and ensuring smooth operations.
Gathered and documented requirements from senior stakeholders, including the MPUADD Commissioner, ensuring the system met compliance needs and enhanced service delivery for millions of users.
Trained 100+ technical teams, trainers, clerks, and Chief Municipality Officers, increasing system adoption and reducing training-related queries by 60%.

Business AnalysisOperations ManagementJiraAgileUser Acceptance Testing

Teleperformance

Management Information System Analyst

May 2021 – Mar 2024 · 2 yrs 10 mos · Mohali district · On-site

Generate regular reports and conduct data analysis in Varius BPO Process, for Clients, Operations to provide insights into the performance and efficiency of the outsourced services.
Experience in magement, Planning, Excel, prioritisation, Google sheets.

Data AnalysisData ManipulationExcelGoogle Sheets

Tata consultancy services

Process Associate

Jul 2019 – Mar 2021 · 1 yr 8 mos · Gandhinagar, Gujarat, India · On-site

Worked in Verification Process where my Job role was a Workflow Specialist. We used to work on insurance documents in which our role was to analyise the full document and fill the right details.
Our work was to edit the documents if 1 or more document have merged in one.

Data ManipulationData Visualization