Aug 2022 – Jun 2024 · 1 yr 10 mos

• Effectively managed multiple clients demands, prioritizing tasks and ensuring timely delivery of services.
• Developed, communicated, and implemented solutions tailored to clients’ specific requirements.
• Provided end-to-end support in export operations, including tracking incoming and outgoing cargo by coordinating with the godown/warehouse team and sharing daily reports with clients.
• Scheduled cargo loading plans for barges or vessels, ensured timely submission of required documents, and coordinated client payments as per agreed payment terms.
• Checking and correcting the BL (Bill of Lading) copies and Clearance Documents. Sending the Clearance documents to the clients once the ship is sailed.
• Resolved client issues promptly, offering effective solutions within defined timelines.
• Set tasks and reminders for regular client follow-ups to maintain smooth communication and workflow.
• Collaborated with organizational managers to plan strategically and support business operations.

Sep 2019 – Dec 2024 · 5 yrs 3 mos

• Handling end-to-end recruitment processes for IT & Non-IT roles, including sourcing, screening, interviewing, salary negotiation and onboarding.
• Managed the entire employee lifecycle, onboarding, documentation, induction, attendance management, leave records, and exit formalities.
• Handled administration operations including employee data management (both physical and digital records), facility management, vendor coordination, housekeeping, travel arrangements, hotel bookings, Visa Process, and office supplies.
• Ensured compliance with company policies, HR standards, statutory requirements and maintained accurate HR documentation.
• Organized employee engagement activities, supported grievance resolution and promoted a positive work culture.
• Managed front office operations, including reception supervision, visitor handling, and overseeing incoming/outgoing calls and correspondence.

Sep 2019 – Dec 2024 · 5 yrs 3 mos

• Contributed to the development and implementation of new policies and procedures based on corporate guidelines. Mediate and conflict resolution on employee issues using current policies and disciplinary actions. Worked closely with management to determine staffing requirements, identified and recommended potential candidates for both facilities. Manage and update HR database with different information such as New Hires, Termination, Sick Leaves, Casual Leaves, Warnings, Vacation, and Days off. Prepares reports by collecting, analyzing, and Summarizing information. Schedule meetings, interview, HR events and maintain agendas. Maintain digital and electronic records of employees. Maintain polite and professional communication via phone, email and mail. Responsible for coordinating with the existing dealers of the company. Proficient in providing a safe & congenial work environment to employees and management. keep up-to-date with the latest HR trends and best practice. Proficient in Microsoft Office (word, excel, outlook, power point.