Shiva Thavani

AI Researcher

Bengaluru, Karnataka, India4 yrs 6 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Designed AI solutions to enhance workflow efficiency.
Led deployment of AI applications for internal support teams.
Built AI platforms supporting various data science lifecycles.

Stackforce AI infers this person is a Machine Learning Engineer specializing in AI solutions for SaaS and Fintech industries.

Contact

Skills

Core Skills

Machine LearningArtificial Intelligence (ai)

Other Skills

Customer Service ManagementHybrid OrchestrationSemantic Query SearchGPT5.2Gemini-3FlashAWS SageMakerMicrosoft Azure Machine LearningTerraformPythonKubeflowAzure KubernetesAI Inference serviceCUDAMLOpsAWS Lambda

About

🔧 Senior ML Data Scientist at Atlassian Working with customer and Sales team to increase the customer satisfaction and to create automated solutions which enhance their workflow efficiency For questions - https://topmate.io/shiva_thavani/ 🎓 Techno-Management Graduate (BE-MBA) from TIET, Patiala with a GPA of 9.26/10. BE Specialization: Computer Science MBA Specialization: Big Data & Finance 💼 Skills & Experience: Solving real-world automation and data science problems using Machine Learning and Computer Vision with Python. Industrial experience in transitioning projects from prototype to production, adhering to Agile methodologies. Freelance work on both hourly and milestone-based projects, with a preference for Python. Active participant in hackathons and open-source projects. Passionate about collaboration and innovation. 🔗 Portfolio & Resume: shiva1024.pythonanywhere.com

Experience

4 yrs 6 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr

Current Experience

Atlassian

Machine Learning Engineer

Jun 2025 – Present · 1 yr

Designed and built a Customer Service Management (CSM-Rovo) AI Agent to automate end-to-end workflows for support teams. Implemented and evaluated Hybrid Orchestration and Semantic Query Search pipelines to improve ticket resolution rate by AI Agent. Developed structured guidance workflows leveraging GPT5.2 and Gemini-3Flash models for context-aware response generation. Led deployment of the CSM AI application for internal support teams, GTM teams and integrated the AI Agent into intake forms.

Customer Service ManagementHybrid OrchestrationSemantic Query SearchGPT5.2Gemini-3FlashMachine Learning+1

Autodesk

2 roles

Senior ML Engineer

Jul 2024 – Jul 2025 · 1 yr

Working on building AI/ML Platform for Autodesk Product suites

AWS SageMakerArtificial Intelligence (AI)Microsoft Azure Machine LearningTerraformPythonMachine Learning

Machine Learning Engineer

Jul 2024 – Jun 2025 · 11 mos

Deployed GenAI Models in Autodesk product suite using Kubeflow on top of Azure Kubernetes using AI Inference service built from scratch. Working with CUDA Images for GPU Optimisation to deploy custom GenAI models for Autodesk product suites Developing AI Inference service in Go-lang for Model deployment lifecycle Working with Terraform for IaC and MLFlow, Kubeflow for ML Workflow management Developing AI Agent to resolve ML Platform incidents through ServiceNow, using Azure OpenAI as generation and embedding model

KubeflowAzure KubernetesAI Inference serviceCUDATerraformMachine Learning+1

Thomson reuters

3 roles

Senior AI Engineer

Aug 2023 – Aug 2024 · 1 yr

I am responsible for creating AI Platform at Thomson Reuters, the platform enables various data science lifecycles and also facilitates quick and secure access through endpoints to LLMs, which are hosted on AWS & Azure ecosystem

MLOpsMachine LearningArtificial Intelligence (AI)

Artificial Intelligence Engineer

Promoted

Sep 2022 – Jul 2024 · 1 yr 10 mos

Built AI Platform for various stages of the Data Science Lifecycle, supporting AWS & Azure Services like SageMaker studio, S3, Lambda, SageMaker Jumpstart, AzureML studio, Azure AI studio, Azure OpenAI, Blob Storage, GCP Vertex AI etc. Worked on MLOps lifecycle, Data Processing, Model Development, Model Deployment in Prod and followed by Model Monitoring. It involves AWS and Azure MLOps tools like AWS Lambda, Sagemaker Pipelines, DynamoDB, Azure Functions, Kubernetes, AWS ECR, Kafka Deployed and served LLMs like LLaMA2&3, Claude3, and GPT4, on AWS Bedrock, Azure AI Studio and VertexAI Built RAG solutions using vectorDB, fine tuning LLMs, fine tuning prompts using frameworks like CoT, ReACT. Leading and managing the AI Platform service from development to adoption.

AWS LambdaSagemaker PipelinesDynamoDBAzure FunctionsKubernetesMachine Learning+1

AI Engineer

Sep 2022 – Aug 2023 · 11 mos

Working as an AI Software engineer building AI Platform using LLMs with MLOps, AWS, Azure & Python.

Microsoft AzureMicrosoft Azure Machine LearningAWS SageMakerGitArtificial Intelligence (AI)Machine Learning

Ey

3 roles

Associate 2-Artificial Intelligence Developer

Jul 2022 – Sep 2022 · 2 mos · Gurugram, Haryana, India

Solving Real World Business problems by intelligently automating various use cases using Artificial Intelligence and Machine Learning

KubernetesMicrosoft Azure Machine LearningDocker ProductsPythonTensorFlowMachine Learning+1

Artificial Intelligence Developer

Oct 2021 – Jul 2022 · 9 mos · Gurugram, Haryana, India

In this role I am working as an Artificial Intelligence developer primarily associated with automating business processes using Machine Learning and Artificial Intelligence

KubernetesMicrosoft Azure Machine LearningDocker ProductsPythonTensorFlowMachine Learning+1

Artificial Intelligence Intern

Apr 2021 – Oct 2021 · 6 mos · Gurugram, Haryana, India

In this internship I am working on an automating business tasks using Machine Learning and Artificial Intelligence

KubernetesMicrosoft Azure Machine LearningPythonMachine LearningOpenCVArtificial Intelligence (AI)

Idfc first bank

Summer Engineering Intern

Jun 2020 – Jul 2020 · 1 mo · Mumbai, Maharashtra, India

I worked on a project named - visual recognition system which will identify and validate KYC documents like Aadhaar card, Pan card, etc, using CNN architecture. This model was then made serviceable using RESTful services and was dockerized to make it deployable on cloud services

PythonMachine LearningOpenCVAmazon Web Services (AWS)

Eduwaive foundation

Data Science Intern

Jan 2020 – May 2020 · 4 mos · Chandigarh, Chandigarh, India

I was responsible for Object Detection in Aerial/Satellite images using Deep Neural networks and Open CV.
This was then containerized and deployed on Cloud platforms.

Google Cloud Platform (GCP)Python