Shorya Dwivedi

Operations Associate

Bengaluru, Karnataka, India1 yr 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Experienced in technical support and customer relationship management.
Strong background in software testing and backend development.
Proven ability to promote tech culture and engage communities.

Stackforce AI infers this person is a SaaS-focused technical support specialist with a strong foundation in software testing.

Contact

Skills

Core Skills

Technical SupportCustomer SupportTesting

Other Skills

Artificial Intelligence (AI)Big DataC (Programming Language)C++Cascading Style Sheets (CSS)Collaborative LeadershipCommunicationCreative Problem SolvingCssCustomer Relationship Management (CRM)CybersecurityData AnalysisFunctional TestingGitGitHub

About

I'm a tech enthusiast currently working as a Product Support Specialist at EasyEcom, where I help clients streamline their operations and solve real-time issues effectively. Earlier, I worked as a Software Engineering Intern at Quantinox Technology, focusing on backend testing and database-level development. I’ve also been a Campus Ambassador at GeeksforGeeks, where I promoted coding culture and tech events, and served as a Student Secretary at Rotary Club, managing operations and communication. I'm passionate about tech, problem-solving, and always eager to learn and grow in this space.

Experience

1 yr 11 mos

Total Experience

1 yr

Average Tenure

11 mos

Current Experience

Easyecom

2 roles

Product Support Specialist

Oct 2025 – Present · 8 mos · Bengaluru, Karnataka, India

Handling client queries and resolving technical/product issues.
Coordinating with internal teams to ensure timely solutions and customer satisfaction

Technical SupportCustomer Relationship Management (CRM)Software as a Service (SaaS)Customer SupportProblem Solving

Management Trainee

Jul 2025 – Oct 2025 · 3 mos · Bengaluru, Karnataka, India

Quantinox technology

SWE

Mar 2024 – Jun 2024 · 3 mos · Gurugram, Haryana, India · Hybrid

Worked as a Software Engineering Intern at Quantinox Technology, focusing on testing web applications and ensuring functionality across modules.

TestingManual TestingFunctional TestingPL/SQL

Geeksforgeeks

Campus Ambassador

May 2022 – Jul 2022 · 2 mos · Noida, Uttar Pradesh, India · Remote

Served as the Campus Ambassador for GeeksforGeeks, promoting coding events, workshops, and resources within my college.
Actively built a tech community by driving student engagement and representing GFG on campus.

Public SpeakingCommunicationTeam Coordination

Rotary club

Student Secretary

Aug 2019 – Aug 2020 · 1 yr · Bokaro, Jharkhand, India · Hybrid

Managed the efficient club administration and communication. Maintaining record and distribute meeting minutes, manage club communications, and assist other club leaders. Also ensure compliance with reporting deadlines and help with financial tasks.

Team ManagementCommunication