Jul 2022 – Oct 2024 · 2 yrs 3 mos · Remote

• Implemented profiles, language selection and email onboarding for launch of revamped app in SEA markets, leading to substantial improvement in customer delight and satisfaction
• Designed and developed an internal service to integrate DynamoDB, which decreased API latency by 97.5% and boosted throughput by 10 times.
• Refactored the user signup API leading to improved system efficiency and reduced the fanout calls from 3 to 1 for signups on the web.
• Revamped subscription renewal nudge to support more personalisation based on user’s past subscriptions leading to an increase in renewal rate.

Jul 2021 – Jul 2022 · 1 yr · Remote

• Part of the Growth Engineering team, which is responsible for expansion to support new countries and initiatives to improve platform engagement and revenue outside India.
• Launched Email Capture in 18 countries with average traffic of 12K RPM. More than 5 million emails have been sent out till date, with 100% delivery rate and a cumulative bounce rate of 4%
• Led the integration of an alternative partner for SMS delivery in SEA. Doubled the Login Success Rate and SMS delivery rates from 30% to 70%
• Designed and developed an in house pipeline for near real time (1 ̃ min) processing of SES delivery events. Has processed more than 15 million events with total cost of 5 USD.
• Integrated Google in app payments and optimised payment modes available for subscribers in Indonesia to reduce subscription churn

Feb 2021 – Apr 2021 · 2 mos · Remote

• Worked in domains of Backend, DevOps and SecOps
• Designed and carried out the backend development of data export functionality, allowing for export in 3 formats with p99 of 100 ms.
• Implemented Polygon based visualizations, first of its kind, over and above the industry wide H3 system for geospatial analysis, using GeoJSON, allowing for 80% more accurate visualizations and analytics.
• Architected a new service for providing alerts based on metrics, with highest granularity of 1 minute, custom threshold, user defined baselines and multiple notification avenues.
• Evangelized team about good infrastructure and application security practices along with reinforcing infrastructure security.
• Improved the SLAs of data ingestion pipelines by 15x through code cleanup.
• Reduced the TAT for customers for adding a new data source from 1-2 weeks to 24 hours.

Sep 2020 – Feb 2021 · 5 mos · Remote

• Worked on automation, in-house tools, monitoring and scaling infrastructure.
• Handled incoming access requests (creation and escalation) and improved the SLA from 72 hours to less than 12 hours.
• Optimized the monitoring and alerting frameworks to increase system resiliency and bring down noise (false alarms) by 45%
• Developed a simple self serve tool using Django, bringing down the TAT for many resource requests from 24-72 hours to 1 minute.
• Developed automatic tagger for all AWS resources, covering 34 different types of resources. The cumulative cost of running the tagger for 4 months across 5 accounts has been less than 1 dollar.
• Designed framework for migration of services from server to serverless, thereby reducing developer workload by 25%, scaling TAT by 50% and reducing costs by 34%.
• Set up automated cost reports for AWS resources on basis of business unit, team and functions, allowing for enhanced and effortless visibility.

Aug 2020 – Feb 2021 · 6 mos

Aug 2019 – Aug 2020 · 1 yr

• Led teams in implementing feature requests from stakeholders, by improving the UI/UX, adding field level validations, using auto-fill and added features for resetting the password, generating downloadable reports, updating information and checking status of progress.

Oct 2018 – Jul 2019 · 9 mos

• Developed the system used by the University to record feedback from 5000 students across 11 colleges for internal evaluation of faculty from data collection to its visualisation using NodeJS and AngularJS with relational database of 50+ tables.

May 2020 – Jul 2020 · 2 mos

• As an intern, I managed multiple cohorts of users by assisting them in their learning journey through one-on-one sessions, clearing doubts on question forum and code reviews for a structured and readable code. I also engaged in creating relevant hints as well as solution walkthroughs along with taking live sessions over Zoom where users with code along with me. I also had the opportunity to work on development and testing of multiple new projects or microexperiences.

Jan 2020 – Apr 2020 · 3 mos

• A free of cost internship-like experience where skill development was carried
• out through multiple projects or microexperiences. Awarded Developer of the Week for all weeks except one.
• A detailed of all projects can be found portfolio can be found in this Github Portfolio: https://criodo.github.io/Crio-Launch-Feb-2020-shoryajain1999/

Aug 2019 – Feb 2021 · 1 yr 6 mos · Delhi Area, India

May 2019 – Sep 2019 · 4 mos · New Delhi Area, India

• Selected among top 40 candidates all over country for Summer Internship at Ministry of Electronics and Information Technology under Government of India. Developed multiple policy initiatives for implementation across the country along with development of required web applications for complete implementation of these initiatives from application to disbursements. Awarded an extension for exemplary work.

Sep 2018 – Nov 2018 · 2 mos · Delhi Area, India

Aug 2018 – Apr 2019 · 8 mos · Delhi Area, India

• As PR Head, I liaison with other E Cells and Finance Societies of colleges all over India along with managing collaborations and forming participant contingents for all kinds of competitions.

Jun 2018 – Aug 2018 · 2 mos · Noida Area, India

• Worked on development of a web application using Java and Spring Framework by use of Spring Boot for server-side development along with the use of JavaScript, HTML, and AngularJS for client-side interaction

Aug 2017 – Apr 2019 · 1 yr 8 mos

• Have worked with multiple schools throughout the country on imparting public speaking skills to students. Have also accepted invitations for trainings on Model United Nations and Youth Parliaments along with other competitions such as debates and extempore.