Shraya Kushwaha

Operations Associate

Jabalpur, Madhya Pradesh, India3 yrs 6 mos experience
Most Likely To Switch

Key Highlights

  • Rapid promotion to Assistant Manager in six months.
  • Expertise in gold loan management and financial analysis.
  • Active in startup ecosystem, enhancing product visibility.
Stackforce AI infers this person is a Fintech professional with strong customer relationship management and financial analysis skills.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Financial AnalysisAccount ManagementRetail BankingCustomer ServiceLeadershipCustomer Service ManagementSalesInvestment BankingFinancial AccountingAuditing

Other Skills

Customer ExperienceCustomer Interaction ManagementCustomer Issue ManagementCustomer Loyalty ManagementCustomer SatisfactionCustomer SupportData AnalysisDigital MarketingDirect MarketingBusiness AnalysisMarketing ManagementMarketingHealth InsuranceLife InsuranceTerm Life Insurance

About

Hi, Iโ€™m ๐—ฆ๐—ต๐—ฟ๐—ฎ๐˜†๐—ฎ ๐—ž๐˜‚๐˜€๐—ต๐˜„๐—ฎ๐—ต๐—ฎ, a finance and banking professional with experience across leading institutions like Kotak Mahindra Bank, ICICI Bank, IIFL Finance, Bajaj Finserv, and NEXA. With an MBA in Finance & Marketing and a proven track record in gold loan management, customer service, and financial analysis, Iโ€™ve grown from handling customer queries to managing branch-level responsibilities. At IIFL Finance, I earned a promotion to Assistant Manager within just six months, reflecting my adaptability, performance, and leadership skills. Currently, as an ๐—”๐˜€๐˜€๐—ถ๐˜€๐˜๐—ฎ๐—ป๐˜ ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ at ๐—ž๐—ผ๐˜๐—ฎ๐—ธ ๐— ๐—ฎ๐—ต๐—ถ๐—ป๐—ฑ๐—ฟ๐—ฎ ๐—•๐—ฎ๐—ป๐—ธ, I specialize in: โœ” Gold loan processing & valuation โœ” Customer relationship management โœ” Financial analysis & loan disbursement โœ” Team leadership & performance improvement Alongside my banking career, Iโ€™m also active in the s๐˜๐—ฎ๐—ฟ๐˜๐˜‚๐—ฝ ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—น๐—ฎ๐˜‚๐—ป๐—ฐ๐—ต ecosystem on ๐—ฃ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—›๐˜‚๐—ป๐˜, where I help founders grow visibility, build communities, and drive engagement for their products. Iโ€™m passionate about learning, taking on challenges, and building a long-term career in the banking & financial services industry. ๐Ÿ“ฉ Letโ€™s connect! Always open to meaningful conversations around banking, finance, and professional growth opportunities.

Experience

3 yrs 6 mos
Total Experience
9 mos
Average Tenure
1 yr 1 mo
Current Experience

Kotak mahindra bank

ASSISTANT MANAGER (M1)

Apr 2025 โ€“ Present ยท 1 yr 1 mo ยท Jabalpur, Madhya Pradesh, India ยท On-site

Customer ExperienceCustomer Interaction ManagementCustomer Issue ManagementCustomer Loyalty ManagementCustomer Relationship Management (CRM)Customer Satisfaction+8

Icici bank

Assistant (Gold Loan) Executive

Oct 2024 โ€“ Apr 2025 ยท 6 mos ยท Jabalpur, Madhya Pradesh, India

Account ManagementBusiness AnalysisCustomer ExperienceCustomer SatisfactionDirect MarketingMarketing Management+2

Iifl finance

2 roles

Assistant Manager

Promoted

Jun 2023 โ€“ Oct 2024 ยท 1 yr 4 mos ยท Jabalpur, Madhya Pradesh, India ยท On-site

  • โ€ข Rapid Promotion at IFFL: Demonstrated exceptional performance and leadership skills by earning a promotion from Gold Appraisal to Assistant Manager (Branch In charge )within just six months of joining the company. This achievement highlights my ability to quickly adapt, excel in my role, and contribute significantly to team success.
Customer SatisfactionCustomer Relationship Management (CRM)Customer ServiceCustomer ExperienceCustomer SupportHealth Insurance+2

(G. A )Senior Gold Appraisal

Jun 2023 โ€“ Dec 2023 ยท 6 mos ยท Jabalpur, Madhya Pradesh, India ยท On-site

Customer ExperienceCustomer Relationship Management (CRM)Customer SatisfactionCustomer ServiceCustomer SupportFinancial Accounting+1

Ca virag jain

CA Virag Jain

Jun 2022 โ€“ Aug 2022 ยท 2 mos ยท Satna, Madhya Pradesh, India ยท On-site

  • ๐Ÿฌ๐Ÿ‘Learned about Tally, Account, Gst, Income Tax Return And Project Maintainingโœจโœจ
Account ManagementAuditingFinancial AccountingFinancial AnalysisGoods and Services Tax (GST)Tally ERP

Nexa - maruti suzuki india ltd

Assistant Manager

May 2022 โ€“ Dec 2022 ยท 7 mos ยท Satna, Madhya Pradesh, India ยท On-site

  • solve customer query and Resolve customer complain , and manage data
Customer SatisfactionCustome qweryCustomer Service ManagementCustomer Loyalty ManagementSalesCustomer Issue Management+1

Bajaj finserv

Executive Assistant

May 2022 โ€“ Sep 2022 ยท 4 mos ยท Satna, Madhya Pradesh, India ยท On-site

  • โœจTook knowledge about banking, insurance and communication skill or personality development.๐Ÿ‘๐Ÿ‘
Health InsuranceAuto InsuranceVisual CommunicationRetail BankingInvestment BankingCommercial Banking

Education

Vindhya Institute Of Technology Scince Karhi Road Amoudha Satna 485001

Master of Business Administration - MBA โ€” Finance and Marketing

Jun 2021 โ€“ Jul 2023

Avdehsh pratap singh university๐ŸŽ“

Bachlore Of Commerce B. Com โ€” Accounting and Finance

Jun 2019 โ€“ Jul 2021

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