Jul 2022 – Nov 2023 · 1 yr 4 mos

• ◉ Developed and maintained Confluence documents for internal teams and created public articles, significantly enhancing software usage and understanding.
• ◉ Created professional Loom videos for tutorial and "how-to" purposes, assisting users and mentees in navigating various features and functions.
• ◉ Provided one-on-one customer video call support to a diverse client base across different time zones, resolving issues and offering tailored solutions with curated resources and software walkthroughs.
• ◉ Managed customer requests promptly and effectively through chat-based interactions, with a median response time of 30 seconds.
• ◉ Developed multiple multi-step product tours of the app to improve software navigation and enhance the first-time user experience.
• ◉ Coordinated with product and engineering teams to address customer queries and bugs, creating JIRA tickets for the engineering team to resolve customer issues.
• ◉ Automated various customer workflows with zaps using Zapier.

Sep 2021 – Oct 2021 · 1 mo · Remote

• ◉ Generated 23% more leads: Conducted cold email campaigns, contributing to a 23% increase in qualified leads for services as per the analytics report.
• ◉ Doubled client portfolio: Sourced multiple potential clients, doubling the company's client base in the talent acquisition role.
• ◉ Increased client engagement by 17%: Applied strategic communication, resulting in a 17% boost in long-term client partnerships.

Jul 2021 – Sep 2021 · 2 mos · Remote

• ◉ Connected P&G with Global Consumers: Digitally linked global brands like P&G with consumers for enhanced engagement.
• ◉ Onboarded 700+ Institutions: Successfully engaged and onboarded 700+ colleges nationwide for P&G collaboration.
• ◉ Catalysed Student Opportunities: Facilitated nationwide student opportunities, impacting careers across India by connecting with various placement officers across Indian Colleges.

Nov 2020 – Jan 2021 · 2 mos

• ◉ Worked as an Operations Intern and developed essential content that boosted website traffic by ~15% according to the Google Analytics report.
• ◉ Managed multiple business modules, ensuring smooth operations and on-time delivery.
• ◉ Collaborated with cross-functional teams to improve efficiency and productivity.

Aug 2020 – Nov 2020 · 3 mos

• ◉ Interviewed 70+ individuals and hired 30+ potent teachers, as an Operations Supervisor thereby improving teachers hiring efficiency by a great margin.
• ◉ Conducted HR rounds with aforementioned 30+ teachers, ensuring that only the best teachers were hired.
• ◉ Managed a team of 9 operations interns, providing them with guidance and support.

Sep 2020 – Dec 2020 · 3 mos · Remote

• ◉ Taught soft skills to 230+ students from different colleges and disciplines, ranking among the top 10 ISP captains.
• ◉ Increased soft skill training enrollment by a significant figure as a top-selling ISP captain.
• ◉ Worked as an Internshala Student Partner (ISP) and Campus Ambassador, gaining experience in training, marketing, and event management.

Jun 2020 – Nov 2020 · 5 mos · India

• ◉ Amplified brand recognition significantly via targeted digital and social media marketing initiatives.
• ◉ Secured ~150 fresh clientele through strategic digital and social media campaigns, yielding substantial undisclosed revenue growth.
• ◉ Received a Letter of Recommendation for exceptional inputs and outputs, demonstrating strong communication and interpersonal skills.