May 2022 – Jul 2025 · 3 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

• As a user experience designer in the Centre of Excellence(COE) team, my focus is collaborating with diverse industrial product owners(PM/POs) and SE/AEs to deliver innovative user experience solutions that prioritize customer needs and drive satisfaction. My key contributions include:
• Driving Measurable Business Impact through UX Strategy & Design: Significantly enhanced conversion rates within the industrial sector by leveraging UX strategy, user research, and interaction design. Collaborated with multiple industrial teams to identify and address product gaps, developing prototypes that reached millions of users and providing actionable user insights to key stakeholders.
• Leading Cross-Functional Design Initiatives: Led high-value projects, providing strategic direction and leadership to cross-functional teams (PM, PO, SEs) throughout all design phases, ensuring seamless project execution and successful product delivery.
• Facilitating Knowledge Sharing and Design System Development: Collaborated with cross-functional teams to develop and deploy a successful learning and knowledge-sharing strategy across multiple projects. Additionally, worked closely with the industrial product team to create reusable product design components for international and offshore SE/AEs, promoting consistency and efficiency.
• Contributing to Business Development through UX Expertise: Actively participated in pre-sales activities for UX projects, providing valuable market insights and compelling proposals to potential clients.
• Establishing User-Centric Design Processes: Aligned UX strategy across all product units, implementing user-centric and collaborative methodologies, including design thinking, prototyping, concept design, usability testing, and peer review, to optimize processes and improve overall product quality.

May 2021 – Apr 2022 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• User-Centered Digital Product Design for Consulting Solutions: Focused on delivering user-centered digital product designs to support consulting services across diverse areas, including risk management, finance, and retirement solutions, ensuring alignment with specific business requirements.
• Interactive Prototyping for Enhanced Client Engagement: Utilized Figma to design and prototype interactive experiences, resulting in significantly improved client demo interfaces and a more engaging overall digital experience.

Dec 2019 – Apr 2021 · 1 yr 4 mos · Bengaluru Area, India

• User-Centered Design for Enhanced Communication: Developed design materials for McKinsey-advised firms, focusing on enhancing their communication effectiveness through user-centered design principles. This involved translating complex concepts into clear, engaging, and consistent platform designs.
• Brand-Aligned Design Solutions: As part of the Visual Graphics and Media team, we conducted thorough research into client brand identities to ensure all design outputs were aligned with their distinct corporate aesthetics, preferences, and business objectives. This ensured a cohesive and impactful user experience across all touchpoints.
• Cross-Platform Design Expertise: Designed materials optimized for both digital and print platforms, ensuring a seamless user experience regardless of the medium.
• Collaborative Design Process: Partnered closely with clients to understand their vision and requirements, ensuring the final designs effectively met their specific business goals and resonated with their target audience.

Jun 2019 – Nov 2019 · 5 mos · Bengaluru Area, India

• Strong Account Management & Client Relationships: Successfully managed complex projects for high-profile clients (EY, Deloitte, Microsoft, Google), demonstrating strong client relationships and the ability to understand and meet client expectations throughout the entire project lifecycle. This included deep client engagement to define project scope, objectives, and success metrics.
• Focus on User Experience by:
• Tailoring events to client needs: Ensured event plans aligned perfectly with client objectives and expectations.
• Guiding design decisions: Collaborated with design teams, influencing the selection of design elements to create visually impactful and brand-consistent event materials. Developed clear guidelines and standards to ensure design consistency and a positive user experience across all event assets.