Apr 2018 – Present · 8 yrs 2 mos · Bahrain

• Be first point of contact for customer issues.
• Assist customers through emails, phones and chats.
• Providing L1 technical support to customer.
• Remotely accessing customer devices including the routers and IP phone to assist them with their issue.
• Ensuring that all required information regarding the issue and the customer is collected before escalating to L3/L4 team, if required.
• Providing timely response to customers and keeping them updated regarding their issue using ticketing system.
• Configuring and deploying services while ensuring the dead line is always met.
• Ensuring customer always have a pleasant experience while in contact with us.
• Keeping track of bulk issues and ensuring that concerned team is updated so that fixes can be rolled out on time.
• Providing alternative solutions to ensure customers are least effected.
• Coordinating with different teams, both within and outside organisation to ensure smooth work flow.
• Yes To carry out promotional/media campaigns on print, web and social media.
• 2. To establish high level of exposure of company activities.
• 3. Coordinating with retail team.
• 4. Develop content and keep website updated.
• 5. Establish and maintain customer relation.
• 6. Organizing promotional events with temporary staff
• 7. Coordinating with app development teams and meeting deadlines.
• 8. Ensuring up to date knowledge of our competitors and understanding their different marketing strategies.
• 9. Work on printed material to supplement online products
• 10. Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments
• 11. Organize business meetings
• 12. Carry out any other marketing activities as directed by the management.