Oct 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

• Led architecture and end-to-end development of the Sales Lead Management (SLM) microservice, from high-level design (HLD) to production deployment.
• Revamped SLM system to support real-time lead movement, reducing lead-to-conversion time by 90% and improving sales efficiency.
• Built an automated incentive panel with cycle-based workflows, eliminating manual calculations and saving 10+ hours/week of ops time.
• Optimized high-latency REST APIs, reducing response times from 30s to 500ms via SQL query tuning and core backend logic refactoring.
• Replaced 1.5-hour batch ETL jobs with Apache Flink stream processing, enabling real-time data access and analytics.
• Refactored legacy codebase into a clean, modular architecture, improving maintainability and reducing tech debt, saving 30% in engineering time.
• Enhanced CI/CD pipelines and testing workflows, reducing deployment friction and improving LTC and CFR in alignment with DORA metrics.
• Provided 900+ hours of SRE and on-call support, leading incident response, improving monitoring/alerting, and contributing to legacy cleanup.
• Implemented Kubernetes Horizontal Pod Autoscaling (HPA) for high-traffic services, scaling infrastructure automatically under peak load.

Apr 2024 – Oct 2024 · 6 mos · Bengaluru, Karnataka, India · On-site

• Contributed to key backend systems by resolving critical bugs in the Sales CRM and Panel, improving reliability and user experience. Enhanced lead churning and routing logic to support win-back, renewal, and first-time payer teams. Streamlined governance workflows and provided 300+ hours of on-call support, ensuring system stability and compliance.