Siddharth S.

Operations Associate

New Delhi, Delhi, India9 yrs experience

Highly Stable

Key Highlights

Proven track record in enhancing operational efficiency.
Expert in managing large teams and logistics operations.
Strong focus on customer satisfaction and team development.

Stackforce AI infers this person is a Logistics and Operations Management expert with a strong focus on Last Mile delivery.

Contact

Skills

Core Skills

Operations ManagementLogistics ManagementTeam ManagementCustomer Service Management

Other Skills

AdministrationBusiness AdministrationCoachingCommunicationContact Center OperationsCustomer EscalationsCustomer SatisfactionCustomer coordinationCustomer experience improvementDeliveriesDelivery ManagementDelivery OperationsDispute resolutionDriver NPS monitoringDriver management

About

Dynamic and results-driven professional with extensive experience in First Mile and Last Mile operations. With a proven track record in enhancing managerial effectiveness, I have worked across diverse organisations to refine my leadership and operational skills. Currently serving as a hub in charge , I excel in overseeing comprehensive operations, including customer service, finance , HR administration, audit, loss shrinkage and team building. My expertise lies in driving operational efficiency, improving customer experiences, and leading teams to achieve business goals. I am committed to continuous growth and delivering exceptional results in every role.

Experience

9 yrs

Total Experience

2 yrs 3 mos

Average Tenure

Current Experience

Snapdeal | acevector group

Hub Incharge

Jul 2023 – Sep 2024 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Last Mile operations
Reverse RVP operations
Route Planning
Vendor Management
Petty cash , COD cash reconciliation
Managing deliveries of P0,P1,CPD ,PREXO & Volumetric shipments
Team management
Shipment reconciliation
Delivery Conversion adherence of the hub
VMS adherence of RTO/RVP shipments
Coordination with CS ,3PL, audit teams
Inventory Management
Warehousing & Storage
Transportation & Distribution
Warehouse Operations
Manpower Management
Customer Escalations
Order Fulfillment
Supplier & Customer Relations
Logistics Planning
Inventory Management
Lead and manage daily warehouse operations including receiving, put-away, picking, packing, shipping, and returns.
Ensure orders are fulfilled accurately and shipped on time to meet customer delivery expectations and service level agreements (SLAs).
Implement and monitor KPIs for warehouse performance (e.g., order accuracy, pick/pack rates, shipping times).
Optimize warehouse layout and workflows to maximize space utilization, improve efficiency, and reduce errors.
Maintain real-time inventory accuracy through cycle counts, audits, and WMS optimization.
Oversee recruitment, training, and performance management of warehouse staff, including seasonal workforce planning.
Enforce compliance with safety standards, company policies, and industry regulations (e.g., OSHA).
Coordinate with procurement, logistics, and customer service teams to ensure seamless operations and inventory flow.
Utilize warehouse management systems (WMS) and automation tools to drive productivity and scalability.

Last Mile operationsRoute PlanningVendor ManagementInventory ManagementWarehouse OperationsTransportation & Distribution+4

Swiggy

Fleet Operations Manager

Oct 2018 – Jun 2023 · 4 yrs 8 mos · Gurugram, Haryana, India

Lead a team 270+ drivers on a daily basis for the assigned cluster
Recruit, retain and manage driver partners
Plan ways to improve the quality of driver-selection, as well as the stringency and effectiveness of the driver-tests over time. Provide feedback to the drivers so that they are on the path of continuous-improvement.
Manage, motivate and improve the effectiveness of the driver onboarding team.
Monitor and improve Driver NPS, to ensure driver happiness and retention over time.
Attend driver issues in a timely manner and ensure that all driver-tickets are closed within the allotted TAT.
Attend driver issues in a timely manner and ensure that all driver-tickets are closed within the allotted TAT.
Monitor and reduce driver attrition, identify and prevent/mitigate causes for drivers leaving.
Plan driver shifts keeping multiple variables of optimization in mind, forecast supply availability in an hour-by-hour / zone-by-zone basis using data.
Create SOPs for all key and repetitive processes, to minimize variance and ensure a high degree of standardization.
Ensure timely payouts for drivers with minimal errors in payment-value, amount, incentive, bonus, debits, etc.
Regularly review and monitor driver earnings and incentive levels vis-à-vis market averages and benchmarks.
Delivery Partner attendance to be maintained basis demand on a daily basis.
Improve and maintain promised delivery times/SLA for better customer experience.
Conduct classroom/ field training at an individual level for better customer experience.
Conduct regular field audits for better compliance among Delivery Partners.
Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
Ensure excellent customer experience by solving order level escalations.
Support Delivery Partners during emergencies and exigencies

Driver managementDriver NPS monitoringSOP creationCustomer experience improvementDriver onboardingField training+3

Safexpress private limited

Operations Executive

Jul 2017 – Oct 2018 · 1 yr 3 mos · Gurgaon, India

1.) Coordinate with internal and external customer for daily query.
2.) Resolve customer dispute on PAN India branches delivery and pickup by coordinating with agents on Day today basis.
3.) Coordinate with transhipment team and sales team for daily booking and delivery data report updation.
4.) Key responsibilities to provide door service to customer, with valued to customer on time, and proper feedback about his shipment transaction details, and update delivery/pickup details in system. Proper checking of shipment export related documents, weight, contents, invoice value, in respect of Indian customer. Give feedback to our management about customer requirements, and to customer for our new product information, new techniques using to make his shipment delivered on time,
5. ) Track and Trace of shipments of key customers as per Co. network flow.
6)contact delivery gateways regarding re-booking of undelivered consignments.
7)contact customers regarding damage claim processing
8)attending team meetings with market vehicle vendors