Jun 2019 – Aug 2020 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

• Create an insights and analysis framework catered to HR and Business stakeholders. Standardize and enhance HR data sets utilizing various technology tools, thereby exploring causal relationships, conducting root cause analysis, identifying trends, and unearthing valuable insights from the data series. Additionally, pinpoint and report essential metrics relating to HR processes.

Jan 2017 – Jun 2019 · 2 yrs 5 mos

• As the leader of a team comprising highly talented individuals, I am responsible for overseeing the efficient delivery of reports while continuously exploring opportunities for automation to enhance value and decision support for our partners. Collaborating with Global HR Partners, I actively contribute to the establishment and improvement of service delivery processes in HR Reporting & Analytics, ensuring the timely delivery of analytical reports to Global Partners.
• Core Role and Responsibilities:
• ● Provide essential support to HR initiatives, such as workforce planning, talent acquisition, talent management, training, diversity, etc. This involves consolidating data, conducting thorough analyses and evaluations, summarizing key trends, and preparing comprehensive reports and presentations.
• ● Drive the development of standardized real-time dashboards that present key metrics and insights to HR and business leaders in an easily digestible and visually appealing format.
• ● Support the HR leadership team by identifying business challenges and utilizing HR data analysis to influence operational changes, process improvements, or program enhancements. Effectively communicate insights to key stakeholders and guide them towards making informed decisions based on your recommendations.
• ● Stay updated with market trends and innovative tools, actively researching methods to improve and automate the reporting process.
• ● Foster collaboration with cross-functional teams to establish partnerships and secure critical HR analytical projects.

Jul 2014 – Dec 2016 · 2 yrs 5 mos

• Responsible for managing the comprehensive implementation of the risk function, ensuring the organization has effective processes in place to identify, assess, measure, manage, monitor, and report risks. Additionally, I assist in the development and management of processes that identify and evaluate risks in various business areas through risk and control self-assessments.
• ● Planning, designing, and implementing an overarching risk management process for the organization.
• ● Overseeing the corporate risk and control assessment reporting process and maintaining essential infrastructure elements, such as management reporting for senior leadership.
• ● Ensuring meticulous documentation of all processes and procedures using the required project templates and standards, with thorough reviews conducted by relevant stakeholders, including Customer, Risk and Compliance, and Operations.
• ● Collaborating closely with the Global Service Delivery Manager (SDM) and aligned analysts to provide comprehensive support to all Business Functional areas. Working together with the SDM to review existing processes, actively involved in developing and implementing recommendations aimed at creating efficiencies and enhancing reporting to meet the evolving needs of the business and clients.
• ● Understanding the unique reporting needs of different organizational functions and devising strategies to integrate and harmonize reporting across various functions.
• ● Maintaining effective communication with clients and business leaders to precisely understand their reporting requirements and facilitate the delivery of tailored reporting solutions that meet or exceed their expectations.
• ● Partnering with Leaders, SDMs, and Analysts to gain a profound understanding of key processes that impact reporting, providing guidance and mentoring to junior analysts to ensure they deliver on the business goals.

Jan 2011 – Jun 2014 · 3 yrs 5 mos

• Lead a team of DTP and Graphics operators; manage Workflow and Workforce for the team and manage Client expectations and deadlines for Citi’s support division for Corporate and Investment Banking.
• Role and Responsibilities:
• Ensuring delivery of customer-focused service, while maintaining the highest levels of communications and workflow management in a high-pressure, deadline-driven environment simultaneously ensuring quality and timeliness objectives are achieved as per the SLA communicated by the team
• MIS and Reporting
• Key Implementations/Accomplishments:
• Technology: Requirement gathering; implementing and testing the E-tracker system (Citi specific) across the Global team.
• Accomplishments: Increased the billing of tickets to Deal Numbers rather than GOC codes: Before the project was implemented the billing to deal numbers was approximately between 35-40%; post implementation the billing increased to +90% in the just two months.
• Rewards and Recognition: Performance Award – 2012 (Global Recognition)

May 2008 – Dec 2010 · 2 yrs 7 mos

• Mange presentation requirements for Citi’s Investment Banking Team and ensuring delivery of high quality presentations within a committed timeline.
• Role and Responsibilities:
• Create/Format end-to-end presentations/dashboards for Citi’s Investment Banking Support Team, including dashboards in MS Excel and PowerPoint
• Responsible for customer-focused service, while maintaining the highest levels of communications in delivering a high quality output
• MIS and Reporting

Apr 2006 – Feb 2008 · 1 yr 10 mos · Mumbai Metropolitan Region

• Dealing with various issues regarding Dialup and DSL connections provided by AT&T for Different types of Windows Operating Systems and Apple MAC Operating Systems.