Sijal Hussain

CEO

Bengaluru, Karnataka, India7 yrs 7 mos experience
Highly Stable

Key Highlights

  • Pioneered India's first physical gold leasing platform.
  • Achieved ₹20 Cr+ in live AUM within the first year.
  • Led a 35-person team at a 40M+ user fintech platform.
Stackforce AI infers this person is a Fintech leader with expertise in operations and product development.

Contact

sijal.hussain@gmail.comLinkedIn

Skills

Core Skills

Business StrategyOperations ManagementPartnership DevelopmentFintech Product DevelopmentCustomer Service ManagementCustomer ExperienceProcess Excellence

Other Skills

Risk InfrastructureCompliance & LegalTeam LeadershipTraining & MentorshipBack-Office OperationsGrowth StrategyCross-functional Team LeadershipStrategic PlanningStartup Operations

About

India has 35,000+ tonnes of idle household gold sitting in lockers and drawers. No yield. No utility. Just dead weight. I built the platform that changes that. At MyGold, India's first physical gold leasing company. I started with a blank page. No playbook. No precedent. I designed the product architecture, legal framework, compliance infrastructure, partner onboarding systems, and operational SOPs from scratch. Then I executed them. Today, that platform runs ₹20 Cr+ in live AUM, holds a ₹1,600 Cr+ signed LOI pipeline, and counts Bluestone India's fastest-growing jewellery chain as its first and largest Lease Partner. We have an active regulatory engagement with RBI and an institutional partnership with IBJA, the apex body of India's bullion and jewellery trade. Before MyGold: Operations Manager at Jar (40M+ users), where I led a 35-person team, contributed to an MVP lending launch that disbursed ₹3 Cr in loans within two months, and cut user issue resolution time by 40%. Before that: 3+ years at Amazon Global Operations, maintaining 93% CSAT across complex international escalations and building training systems that improved new hire productivity by 80%. I operate at the intersection of business architecture, systems thinking, and execution. I don't manage processes. I build the engines that make processes unnecessary. If you're building something that doesn't have a template yet, that's where I'm most useful. 📩 sijal.hussain@gmail.com Open to conversations with investors, founders, and operators building category-defining companies.

Experience

7 yrs 7 mos
Total Experience
2 yrs 7 mos
Average Tenure
2 yrs 4 mos
Current Experience

Mygold

2 roles

Business Head : Strategy & Operations

Promoted

Feb 2025 – Present · 1 yr 4 mos · On-site

  • Built the operations. Now building the business.
  • â—† Partnerships: Negotiated and closed India's first physical gold leasing partnership with Bluestone the country's fastest-growing jewellery chain covering full agreement execution, operational process design, and live rollout across stores.
  • â—† Distribution: Closed strategic integration with digtial gold companies, expanding gold leasing access to a scaled digital channel and unlocking new monetisation pathways.
  • â—† Insurance Product: Designed and launched India's first insurance product purpose-built for the physical gold leasing industry creating a risk coverage layer that didn't exist anywhere in the market before.
  • â—† Pipeline: Grew signed LOI pipeline to ₹1,600 Cr+ across national jewellery chains representing confirmed jeweller demand actively being converted to deployed AUM.
  • â—† Fundraising: Leading institutional fundraise targeting ₹80 - 100 Cr managing investor narrative, pitch architecture, and outreach to VCs, family offices, and strategic investors.
  • â—† Institutional: Active regulatory engagement with RBI. Strategic partnership with IBJA the apex body of India's bullion and jewellery industry.
  • â—† Risk Infrastructure: Designed and deployed automated Bank Guarantee monitoring with tiered real-time alert thresholds ,ensuring collateral adequacy across all active Lease Partners.
Partnership DevelopmentFintech Product DevelopmentOperations ManagementBusiness Strategy

Head of Operations

Feb 2024 – Feb 2025 · 1 yr · On-site

  • India had never seen a physical gold leasing platform. No framework existed. No compliance model. No operational blueprint. I built all of it.
  • â—† Framework Built from Zero: Designed the complete leasing infrastructure product architecture, compliance protocols, legal documentation, partner agreements, and SOPs before a single gram of gold was collected.
  • â—† Live AUM: Took the platform from zero to ₹20 Cr+ in collected and deployed gold within the first year validating the business model end-to-end.
  • â—† Partner Onboarding: Reduced onboarding time by 60%+ through process design and digital workflow integration. Achieved 98%+ operational accuracy across all live transactions.
  • â—† Economics Locked: Established the core unit economics jeweller pays 4.57% all-in per annum in gold weight, depositor earns up to 4% per annum in gold weight, MyGold retains ~1% spread.
  • â—† Compliance & Legal: Built a fully compliant operational model covering legal documentation, partner agreements, and regulatory alignment, with zero precedent to reference.
  • â—† Scale-Ready: Engineered an operational engine capable of multi-city expansion without proportional increase in headcount or cost.
Operations ManagementBusiness StrategyCustomer Experience

Jar

Operations Manager

May 2022 – Jan 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

  • Joined JAR at a period of rapid scale. Built and managed the operational backbone that kept a 40M+ user fintech platform running smoothly, across support systems, onboarding, product collaboration, and vendor operations.
  • â—† Lending MVP: Co-led the launch of Jar's lending product from the ground up partnering with the product team on MVP design, hiring and setting up the entire operations team around it, and disbursing ₹3 Cr in loans within the first two months of going live.
  • â—† Support Infrastructure: Built and managed the full customer support system owning SLA tickets end-to-end via Team Leads and support teams, ensuring resolution quality and speed at scale.
  • â—† Onboarding Optimisation: Reduced friction at user onboarding by identifying drop-off points and implementing improved flows in collaboration with the product team, directly improving activation rates.
  • â—† Cross-functional: Worked closely with tech and product teams to surface operational pain points, close experience gaps, and ensure the platform delivered a seamless user experience at scale.
  • â—† Vendor Management: Led vendor negotiations and relationship management securing 40% cost savings while maintaining service quality.
  • â—† Team: Managed a mixed team of 35 across direct reports and mid-management setting performance frameworks, running training cycles, and maintaining execution quality.
  • â—† Recognition: Employee of the Quarter: two consecutive quarte
Operations ManagementCustomer Service ManagementTeam Leadership

Amazon

2 roles

Escalation Manager | Global Operations |

Promoted

Sep 2020 – Apr 2022 · 1 yr 7 mos · Jaipur, Rajasthan, India · On-site

  • Managed complex, high-priority escalations across multiple geographies for one of Amazon's highest-volume global operations categories operating at the intersection of customer experience, process excellence, and cross-functional coordination.
  • â—† Customer Experience: Maintained 93% CSAT while handling multi-geography escalations at an average 3.8-minute resolution time.
  • â—† Process Excellence: Designed and implemented SOPs that standardised escalation handling across the team improving first-contact resolution rates and reducing repeat escalations.
  • â—† Training & Mentorship: Built new hire training programs that improved productivity by 80% within the first 90 days. Recognised for mentorship and training excellence across the global operations function.
  • â—† Cross-functional: Partnered with product, experience, and operations teams across regions to identify and eliminate systemic service blockers.
  • â—† Recognition: Employee of the Year , Support Operations, India Level, Global Ops (2020–2021). Best Mentorship and Training Award.
Customer ExperienceProcess ExcellenceTraining & Mentorship

Resolution Specialist DART I Global Operations

Aug 2018 – Aug 2020 · 2 yrs · Jaipur, Rajasthan, India · On-site

  • Promoted from CS Associate to Resolution Specialist for Amazon UK within a year handling the most complex, high-priority customer cases in the global operations function.
  • â—† Case Ownership: Managed end-to-end resolution of high-priority transaction and order disputes for Amazon UK coordinating across banking, logistics, and internal operations teams to close cases accurately and within SLA.
  • â—† Customer Experience: Maintained 93% CSAT and a 3.8-minute average handling time across a high-volume multichannel environment.
  • â—† Back-Office Operations: Owned back-office transaction issue management liaising directly with financial institutions to ensure timely and accurate settlements.
  • â—† Process: Contributed to optimisation initiatives that reduced case resolution time and improved efficiency across the UK operations team.
  • â—† Recognition: Customer Service Excellence Award. Employee of the Quarter.
Customer ExperienceBack-Office Operations

Education

Indian Institute of Management, Indore

Post Graduate — Business Management

Jaipur National University

B.Sc (Hons.)

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