Simran Yadav

Data Scientist

North York, Ontario, Canada4 yrs 4 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Proficient in SQL, Python, and Power BI.
Achieved 92% first-contact resolution in customer service.
Published impactful Power BI dashboards for data insights.

Stackforce AI infers this person is a Data Analyst with strong client support skills in the SaaS industry.

Contact

Skills

Core Skills

Data AnalysisBusiness AnalysisClient SupportCustomer ServiceTechnical Support

Other Skills

AMLAdobe PhotoshopAgile MethodologiesAgile Project ManagementAnalytical SkillsAsanaBilingual Client SupportBilingual CommunicationsBranch BankingBusiness InsightsBusiness Intelligence (BI)Business ProcessBusiness RequirementsBusiness Systems AnalysisCDD AND EDD

About

Business Analyst and recent IT graduate with Microsoft Power BI Data Analyst Associate credential and an intense passion for transforming complex data into impactful insights. Proficient in SQL, Python, and Power BI, with expertise in data visualization, statistical analysis, and predictive modeling. Fluent in both human connection and data, I navigate Salesforce, HubSpot, and Excel with ease to keep queues moving and customers smiling. Seeking a client-focused role where data storytelling drives better decisions and paves the way toward a future Business Analyst position. Key Skills: Client Support | Business Analysis | Power BI | Excel | Data Interpretation | CRM Tools | SQL Open to roles in: Client Service | Junior Business Analyst | Technical Support | Administrative Support I welcome opportunities to connect and collaborate. You can reach me directly at simranydv@gmail.com

Experience

4 yrs 4 mos

Total Experience

1 yr 1 mo

Average Tenure

9 mos

Current Experience

Numerator

Data Analyst

Sep 2025 – Present · 9 mos · Remote

Built & maintained SQL models for attribution/performance; validated data quality with PIPEDA-aware practices and published Power BI dashboards (KPIs incl. SLA, AHT, FCR, NPS) for weekly readouts.
Provided bilingual client/advisor support,clarified statements and improved escalation paths/knowledge base to drive first-contact resolution.
Ran requirements ( EN/FR ), wrote user stories & acceptance criteria, mapped processes; tracked delivery in Jira/Confluence and partnered with QA on UAT, triage, and release sign-offs.

SQLPower BIData QualityBilingual Client SupportJiraConfluence+3

Farm boy inc.

Client Service Representative

Oct 2024 – Mar 2025 · 5 mos · North York, Ontario, Canada · On-site

Handled 50+ customer calls, emails, and chats per day in a busy contact-centre environment; kept 92 % first-contact resolution and 4.7 / 5 customer-satisfaction.
Ran Salesforce Service Cloud and Power BI reports to spot repeat issues; updated FAQs and quick-reply templates, cutting average wait time 18 %.
Cross-sold loyalty cards during support interactions, driving boost in activations and extra monthly sales.
Trained 10 new agents on call-handling, de-escalation, and CRM workflows.
Demonstrated organizational leadership by coordinating with cross-functional teams to implement data-driven solutions.

Salesforce Service CloudPower BICustomer ServiceCross-SellingTrainingClient Support

Seneca polytechnic

Educational Assistant

Jan 2024 – Aug 2024 · 7 mos · North York, Ontario, Canada · Hybrid

Supported 200 + students per term through email, phone, and in-person help sessions.Also, answered questions within 24-hour service target and boosted student-satisfaction scores 20 %.
Facilitated academic achievement by guiding students through complex concepts and coursework, leveraging advanced instructional techniques.
Created clear study guides and step-by-step FAQs, cutting repeat questions and freeing staff for higher-value support.

Student SupportCommunicationInstructional TechniquesClient Support

Syncron

Insurance Analyst

Jan 2022 – Nov 2022 · 10 mos · India · Hybrid

Delivered personalized insurance solutions to clients by assessing needs and recommending suitable life, health, and property coverage options.
Handled both in-person and remote consultations, resolving inquiries related to policy details, claims processes, and premium payments.
Assisted new clients with onboarding, documentation, and account setup, ensuring compliance with company policies and regulatory guidelines.

Insurance SolutionsClient OnboardingConsultationClient Support

Sunrise hospital

Technical Support Representative

Apr 2020 – Nov 2022 · 2 yrs 7 mos · Varanasi, Uttar Pradesh, India · On-site

Monitored and triaged incoming IT support tickets daily, serving as first point of contact for network and infrastructure issues, and ensuring accurate routing during escalations
Handled multi-channel user requests (phone, email, in-person, ticketing systems), documented resolutions in Jira with 100% data accuracy, and helped reduce repeat incidents through proactive follow-ups.

IT SupportTicketing SystemsDocumentationTechnical Support