Apr 2022 – Jun 2024 · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• End to end contribution to marketplace seller experience - from onboarding to order fulfillment journey
• Built Jiomart seller website, with seller revenue calculator - to promote Jiomart to new sellers. This would be the first touch point between Jiomart and potential sellers. Google analytics 4 was integrated with the seller website to track users, traffic and generate qualified leads
• Revamped seller onboarding workflow for onboarding 3P sellers on Jiomart 3P marketplace - the average handling time to process a seller onboarding request was reduced from 6 mins to 3.2 minutes
• Launched Jiomart Seller Help capability with videos, images and text - on Jiomart seller panel to reduce 26% of seller support tickets within two months of the feature launch
• Built food category gating mechanism to ensure only FSSAI compliant sellers are able to sell with Jiomart - achieved 100% compliance from the day of launch
• Integrated Jiomart grocery catalog with Dunzo as a new venture of Jiomart into quick delivery - with initial launch in Mumbai and Bangalore
• Closely coordinated with Category, Legal, Finance teams to build frictionless seller experience on Jiomart seller panel while ensuring meeting all compliance and regulations
• Conducted continuous seller deep-dives & seller interviews including in-person meetings to derive insights on pain points, optimize and scale the seller onboarding process
• Built metrics scorecard for Seller Onboarding Product charter for performance tracking

Nov 2021 – Mar 2022 · 4 mos · Bengaluru, Karnataka, India

• Product designed and built 'Submission Due Date Extension' feature that reduced operational ticket by 70% within D+14 (1000 ->300)
• Led user research by talking to 20+ learners to build the optimum learner journey map for support ticket resolution process and created end-state with chatbot and live agent support
• Implemented Bot and Live agent support journey on Learning Experience platform on Upgrad to increase internal efficiency by support ticket reduction and improve learner experience

Apr 2021 – Oct 2021 · 6 mos

• Managing the B2B portfolio offerings of Simplilearn's Platform Product
• 1. Spearheaded and managed entire B2B (Enterprise + Partner/Reseller) product offering portfolio of Simplilearn and supporting B2C product offering. Six different feature releases handled end to end in a span of 4 quarters - improving Engagement, Experience and Outcome metrics
• 2. Conceptualized, wireframed, and implemented global eLearning specification SCORM and xAPI, compatible with all standard learning management platforms– opening up B2B revenue channel of $1 million per annum.
• 3. Performed product discovery, stakeholder interview, wireframing and PRD preparation for Platform Driven Custom Program Certificate – to enable B2B learners receive certificate real time – after completion – reducing TAT from 5 days to Real Time.
• 4. Contributed significantly to Simplilearn's Enterprise Product roadmap
• 5. Awarded ‘The Promising Star' for significant contribution to scalable problem solving in Simplilearn

Oct 2020 – Apr 2021 · 6 mos

Jun 2019 – Oct 2020 · 1 yr 4 mos · Hyderabad, Telangana, India

• Client Engagements: American Life Insurance and Investment Company; Canadian Specialty Mattress Retailer; American multinational biopharmaceutical company; American brand of sports footwear and sports apparel;
• Responsible for exploring and executing product strategy, vision and product roadmap preparation
• Led product discovery phase involving C-suite stakeholders; carried out focus groups interviews, competitor assessment, and fit-gap analysis to develop feature prioritization matrix, functional requirement documentation and release plan
• Mapping client business into Information Management Products and technologies
• Co-ordinated requirement-gathering workshops and conducted market validation research during product conceptualization phase for Web applications, iOS & Android apps -> Wireframing of Visual Designs -> Groomed User Stories -> Finalized Acceptance Criteria -> Undertook User Acceptance Testing ->Managed Post-product release customer development
• Analyzed industry and generated business insights to develop business case, customer personas and potential use cases of software assets and application

Apr 2018 – May 2018 · 1 mo · Pune Area, India

• Project Title: Identification of Business Opportunities for Spicer India Private Limited in Electric Vehicle Segment in the Global Market
• Project Brief:
• Increase export revenue of Spicer India Private Limited (currently at 25.5% to 30%) by discovering new opportunities globally and become a tier 1 supplier to major OEMS through market research, sales forecasting and trend analysis
• Measure business potential and developed go-to-market strategy for Spicer India Private Limited in Electric Vehicle segment in global market and drive revenue growth
• Objectives:
• Market analysis and trend in electric vehicle production
• Current scenario and future policies by governments that will dominate EV sales
• Study scope of products of Spicer India Private Limited in the e-vehicle segment and ensure unique market positioning
• Deliverables/ Recommendations:
• Prepared forecast of electric vehicle in the passenger segment in the next 10 years
• Consolidated announcements on EV production by major OEMS and mapped it against production & sales forecast
• Analysed quantitatively the effect of various government policies and technological advancements and how it will impact EV segment
• Generated market potential of relevant Spicer India products in the EV segment and recommended action plan for implementation that management has duly taken under notice
• Developed dashboard from raw sales data of multi-channel distribution to generate meaningful insights and made high impact presentation to higher management
• Developed Standard Operating Procedure for interaction between Business Development and Project Management Team

Jul 2017 – Mar 2019 · 1 yr 8 mos · New Delhi Area, India

• o Liaison between the student community and the college authorities and administration
• o Cross-functional responsibilities include managing academics, infrastructure, corporate interface and team building
• o Member, core organizing committee for ‘Passion’ 2017 and 2018 – The flagship annual management & cultural festival of IMT Ghaziabad
• o Designed management case studies, carried out Digital Campaign Management, simulations for Passion 2017 and 2018, and part of team that generated sponsorships of INR 16.5 lakh with more than 15 corporate associations for Passion 2017
• o Conceptualized and organized IMT’s social initiative, Cyclothon in 2017, a social awareness ride with the theme ‘Let Delhi Breathe’ hearts. Also, organized the next edition of Cyclothon in 2018 with the theme ‘Rise Against Violence’. Both editions saw a participation of more than 300 cycling enthusiasts from diverse backgrounds

Jul 2014 – May 2017 · 2 yrs 10 mos · Chennai Area, India

• Key Assignments/ Initiatives:
• 1. Demonstrated entrepreneurial leadership and collaborated with cross-functional team members and part of team that achieved Order Booking of USD 20 Million by winning bid for Guheshwori Sewage Treatment Plant, Nepal, funded by Asian Development Bank
• 2. Spearheaded team for estimation of cost and development of project delivery strategy for Wastewater Plant in Madinaty, Egypt of order value of USD 6 Million
• 3. Analysed project database, negotiated with multiple vendors for cost estimation, and estimated contractual risk for a USD 500 million project in Bahrain, while based in Dubai
• Key Responsibilities:
• 1. Co-ordinated with proposal engineers for design, costing and pricing of bid
• 2. Estimated project specific overhead costing based on tender requirement and live ERP data (on-going projects), enabling efficiency improvement
• 3. Developed legal, commercial and contractual risk analysis for a bid through support of various enabling team
• 4. Prepared project specific competition analysis, benchmarking and enabled supervisors to develop winning strategy
• 5. Presented costing break-down to management as per company protocol during preparation of a bid at the time of sales presentation
• 6. Maintained communication with client for bid-related information, ensured customer retention and develop lasting relations through Customer Relationship Management (CRM)
• 7. Interfaced with joint-ventures and worked hand-in-hand with Market Development team in pursuit of global market expansion through strategic alliances
• ‣Awarded annual best trainee employee award (Xtra-Miler 2016) for outstanding contribution in Sales demonstrating leadership capabilities