Smriti Swarup Maity

Operations Associate

Bengaluru, Karnataka, India1 yr 11 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Achieved 20% efficiency improvement through workflow automation.
  • Streamlined operations leading to 15-20% reduction in TAT.
  • Expert in risk analysis and portfolio analytics.
Stackforce AI infers this person is a Fintech professional with a strong focus on risk management and data analytics.

Contact

LinkedIn

Skills

Core Skills

SqlWorkflow AutomationPerformance Reporting & DashboardsProduct MarketingCustomer Relationship Management (crm)

Other Skills

Google BigQueryPython (Programming Language)Microsoft ExcelGoogle SheetsGoogle Apps ScriptGoogle WorkspaceLookerCross-Functional Stakeholder ManagementOperational Excellence / Process ImprovementJiraCRMSMS automationIVRNo code appProduct Launch

About

Operations & Risk Analyst with hands-on NBFC experience, working closely with risk and collections teams on dispute analysis and collection-method alerts. At Avanti Finance, I analyze partner-, region-, and agent-level data to surface disputes, exceptions, and field deviations, supporting risk reviews and faster issue resolution. I work extensively with SQL, Excel, BigQuery, Looker Studio, CRM, IVR, and SMS automation, managing 1,000+ customer campaigns daily and contributing to ~20% efficiency improvement through workflow automation. I’ve helped streamline field operations, driving a 15–20% reduction in TAT, and built KPI dashboards used for ongoing performance and risk monitoring. Interested in risk, portfolio analytics, and AI-led decisioning where data directly influences business outcomes.

Experience

1 yr 11 mos
Total Experience
11 mos
Average Tenure
1 yr
Current Experience

Avanti - financial inclusion for 100 million

2 roles

Risk Management Analyst

Promoted

Feb 2026 – Present · 3 mos

Operations Analyst

Apr 2025 – Jan 2026 · 9 mos

  • Managed multi-region operations, improving service delivery speed by 10–20% through workflow optimisation.
  • Led execution of 1,000+ automated customer communication campaigns daily via CRM/SMS/IVR systems.
  • Collaborated with Risk and Collections teams to investigate disputes and strengthen process compliance.
  • Monitored operational KPIs and call-centre quality metrics to improve SLAs and customer experience.
  • Identified performance gaps across partners and regions, driving process improvements.
SQLGoogle BigQueryPython (Programming Language)Microsoft ExcelGoogle SheetsGoogle Apps Script+7

Joy technologies

Product Marketing Intern

Sep 2024 – Oct 2024 · 1 mo · Remote

  • Gained hands-on experience in no-code product development, branding, and go-to-market strategy, including Product Hunt launches, while collaborating with product communities to strengthen positioning and execution skills.
No code appProduct LaunchProduct MarketingProduct Life Cycle

Xperteez technology

Recruitment Associate

Apr 2024 – Jun 2024 · 2 mos · Kolkata, West Bengal, India · Hybrid

  • Actively involved in sourcing, screening, and recruiting top talent for various positions for Clients.
  • Collaborating with hiring managers to understand their staffing needs and requirements.
  • Conducting initial interviews to assess candidates' qualifications, skills, and cultural fit.
  • Assisting in the coordination of interviews, assessments, and onboarding processes.
Microsoft PowerPointGoogle SheetsMicrosoft Excel

Wex technologies pvt ltd, an aquatech company

Graduate Engineer Trainee

Sep 2021 – Aug 2022 · 11 mos · On-site

  • Managed 25+ products across client sites, ensuring high operational uptime and reliability.
  • Monitored performance data and delivered analytical reports to drive process improvements and client satisfaction.
  • Collaborated with R&D and operations teams to resolve field issues and enhance service quality.
StrategyPresentationsLeadershipMicrosoft PowerPointEngineeringApplication engineer+2

Iiche upes student chapter

Summer Internship

May 2020 – Jun 2020 · 1 mo · Remote

  • Internship on Chemical Process Technology
TrainingPresentationsEngineering

Indian oil corp limited

Industrial Trainee

Dec 2019 – Jan 2020 · 1 mo · Haldia, West Bengal, India · On-site

  • Winter training
TrainingPresentationsMicrosoft PowerPointEngineering

Education

Management Development Institute Murshidabad

PGDM — Marketing and Operation

Jun 2023 – Apr 2025

Haldia Institute of Technology

B.Tech — Chemical Engineering

Jun 2021 – Present

University of Calcutta

B.sc(H) — Chemistry

Jul 2018 – Present

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