Solomon Lal

Operations Associate

Gurugram, Haryana, India3 yrs 11 mos experience
Highly Stable

Key Highlights

  • Proven expertise in Customer Success and Retention Strategies.
  • Strong analytical skills with a focus on performance improvement.
  • Experienced in managing customer service operations and team leadership.
Stackforce AI infers this person is a Customer Success Manager with expertise in B2B service delivery and operations management.

Contact

LinkedIn

Skills

Other Skills

Analytical SkillsAttritionAttrition ReductionBuilding TrustBusiness AcumenBusiness Process Outsourcing (BPO)Business-to-Business (B2B)CRM SoftwareCSMCampaign AnalyticsChatClient DeliveryClient RelationsClient ServicesCoaching

Experience

3 yrs 11 mos
Total Experience
2 yrs 4 mos
Average Tenure
9 mos
Current Experience

Refex mobility

Customer Support Manager

Sep 2025 – Present · 9 mos · Bengaluru, Karnataka, India · On-site

Blusmart

3 roles

Customer Service Manager

Promoted

Sep 2024 – Present · 1 yr 9 mos · On-site

Assistant Manager

May 2023 – Aug 2024 · 1 yr 3 mos · On-site

Team Leader

May 2022 – Apr 2023 · 11 mos · On-site

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