Sonia Chandwani

Data Analyst

Bhopal, Madhya Pradesh, India5 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Expert in data analysis and governance.
Proven track record in HR initiatives and employee training.
Strong customer service skills with a focus on satisfaction.

Stackforce AI infers this person is a Data Analyst and HR Specialist with a strong focus on customer service.

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Skills

Core Skills

Data AnalysisData GovernanceHuman Resources (hr)Employee TrainingCustomer Service

Other Skills

Statistical Analysis ToolsReporting & AnalysisLarge-scale Data AnalysisJob Description DevelopmentPerformance AppraisalCustomer InteractionProblem SolvingCustomer SatisfactionExtemporaneous SpeakingNew Hire TrainingCustomer AnalysisDigital MarketingCustomer Facing RolesTrend AnalysisJob Scanning

Experience

5 yrs 9 mos

Total Experience

2 yrs

Average Tenure

3 yrs 1 mo

Current Experience

Walmart

Data Analyst

May 2023 – Present · 3 yrs 1 mo · India · Remote

Developed and managed databases and data systems, reformatting data to enhance readability. Conducted comprehensive data analysis to evaluate data quality and extract meaningful insights. Streamlined data by meticulously reviewing reports and performance indicators, thereby identifying and rectifying code issues. Utilized statistical tools to detect, analyze, and interpret complex data set patterns and trends, aiding in diagnostics and predictions. Allocated numerical values to vital business functions, enabling performance assessments and comparisons over time. Generated management reports that communicated trends, patterns, and predictive insights based on pertinent data. Collaborated with programmers, engineers, and management leadership to pinpoint opportunities for process improvement, propose system enhancements, and devise effective data governance strategies.

Data AnalysisStatistical Analysis ToolsData GovernanceReporting & AnalysisLarge-scale Data Analysis

Red dot innovative (singapore company)

Human Resources Specialist

Jun 2022 – Jun 2023 · 1 yr

Assisted in the conception and execution of HR initiatives and systems. Offered guidance on policies and procedures to facilitate adherence and understanding. Actively participated in recruitment activities, including crafting job descriptions, posting job advertisements, and overseeing the hiring process. Formulated and put into action effective onboarding plans to ensure a seamless transition for new hires. Designed training and development programs to enhance employee skills and capabilities. Contributed to the management of performance evaluations and feedback processes. Provided support for handling disciplinary and grievance matters within the organization. Maintained employee records, including attendance and EEO data, in accordance with established policies and legal requirements. Conducted regular reviews of employment and working conditions to guarantee compliance with applicable legal standards.

Human Resources (HR)Job Description DevelopmentEmployee TrainingPerformance AppraisalCustomer Interaction

Amazon

Customer Service Specialist

Sep 2020 – Sep 2022 · 2 yrs

Advanced to the role of an escalated Customer Service Associate (CSA) handling calls and chat interactions. Formulated & executed customer service strategies aimed to reduce wait times. Enhanced sales revenue through the adept promotion of a wide range of service options. Elevated customer satisfaction ratings by promptly addressing issues and ensuring their timely resolution. Temporarily took on the responsibility of training new hires in the organization.

Customer ServiceProblem SolvingCustomer SatisfactionExtemporaneous Speaking