Sonia Kapoor

Product Designer

Bengaluru, Karnataka, India10 yrs 4 mos experience

Highly Stable

Key Highlights

Led UX for PayPal's Global Compliance vertical.
Launched KYC experience activating 40M+ accounts.
Integrated Naukri platforms into One Recruiter Experience.

Stackforce AI infers this person is a Fintech and B2B UX/UI expert with a strong focus on user-centered design.

Contact

Skills

Core Skills

Design ManagementCompliance ManagementUser-centered DesignUser Interface DesignUx Research

Other Skills

A/B TestingAdobe Creative SuiteAdobe IllustratorAdobe Photoshop CCAdobe Premiere Pro CCAgile MethodologiesAxure RPB2CBusiness-to-Business (B2B)CSS3Camtasia Studio 8Card SortingCollaborative LeadershipContent Development and ManagementData Analysis

About

As a Lead Product Designer, I specialize in turning complexity into clarity, crafting intuitive, scalable solutions for high impact product areas. With a strong foundation in UX strategy, systems thinking, and cross-functional collaboration, I partner closely with product, engineering, and business teams to drive product vision from concept to execution. Over the years, I have led design efforts across enterprise platforms, B2B systems, and consumer-facing experiences, often in fast-paced, globally distributed environments. My approach is grounded in empathy, research, and a sharp eye for detail. I believe great design is not just about pixels. It’s about solving the right problems, aligning stakeholders, and creating experiences that drive meaningful impact for users and businesses alike. I thrive in spaces where design is seen as a strategic partner and where collaboration, curiosity, and continuous learning are part of the culture.

Experience

10 yrs 4 mos

Total Experience

3 yrs 7 mos

Average Tenure

3 yrs 1 mo

Current Experience

Paypal

Product Designer

May 2023 – Present · 3 yrs 1 mo

Led end-to-end UX for PayPal’s Global Compliance vertical, shaping KYC journeys for both merchants and consumers across 150+ markets.
Launched the KYC experience for the Indian market, enabling activation of 40M+ accounts and contributing to $126M in annual revenue.
Partnered with C-level and cross-functional stakeholders including Product, Engineering, Legal, Sales, and Policy to define product vision.
Drove global UX strategy and execution for high-impact regulatory and onboarding initiatives, boosting adoption, transactions, and reducing risk.

Design ManagementBusiness-to-Business (B2B)B2CCompliance ManagementCollaborative Leadership

Naukri.com

2 roles

Lead UX/UI Designer

Apr 2021 – May 2023 · 2 yrs 1 mo · Noida, Uttar Pradesh, India

UX ResearchFree ThinkingUser Interface DesignDesign ThinkingUser-centered DesignExperience Design

Senior UX/UI Designer

Oct 2018 – Mar 2021 · 2 yrs 5 mos · Noida, Uttar Pradesh, India

Provided design solutions for Naukri’s extensive recruiter side applications including its candidate database, applicant tracking system, and referral system
Integrated all Naukri Recruiter’s platforms into a unified product named One Recruiter Experience (ORE)
Collaborated with product managers, developers, fellow designers, and end-users to identify gaps and gather insights thereby creating scalable and rich experiences

UX ResearchFree ThinkingUser Interface DesignUser-centered DesignExperience Design

Veeva systems

UX/UI Designer

Aug 2018 – Sep 2018 · 1 mo · San Francisco, California, United States

Thoroughly understood and researched the global life sciences industry and key tasks of all users including CROs, Site Monitors, and Site Coordinators
Designed a web and a mobile application for clinical site monitors to organize and support clinical data management for medical research

UX ResearchUser Interface DesignUser-centered DesignExperience Design

Thoughtlab

UX Designer

Mar 2017 – Jul 2018 · 1 yr 4 mos · Salt Lake City, Utah, United States

Facilitate product vision by leading the UX elements of a project and collaborating with peers, stakeholders, project managers, and developers
Create sitemaps, information architecture, user flows, process flows, conceptual wireframes, functional, interactive and responsive prototypes for desktop, mobile, web and software solutions
Conduct research by performing competitive analysis, brand analysis, creating user personas and learning industry standards
Adopt an iterative approach to design with rapid cycles of design sprints, prototyping, and usability testing
Evaluate, validate and improve designs by adopting data-driven and user-centric approach

UX Research

Missouri s&t

Website Administrator and Content Manager

Sep 2015 – Dec 2016 · 1 yr 3 mos · Missouri, United States

Designed, managed and uploaded new or edited content for websites of two major departments using web building application tools such as Terminal Four (T4) and Google Sites
Updated and coordinated delivery of content while following style guides using CSS, HTML, JavaScript, Ajax
Published dynamic content, maintained continuity of themes, designed layout, and streamlined navigation
Acquired understanding of web application development processes, from the layout to user interface, to relational database structures
Tested appearance of web content in multiple browsers, platforms, and screen sizes for usability and accessibility

Infosys limited

2 roles

Quality Assurance Engineer

Feb 2012 – May 2014 · 2 yrs 3 mos

Worked directly with developers and project managers in translating business requirements through use cases
Identified, designed and executed test suites and test cases for diverse projects

Software Trainee

Aug 2011 – Feb 2012 · 6 mos

Professionally trained in computer science fundamentals such as Algorithms & Data Structures, Database Management Systems, Software Development Life Cycle, Operating Systems, Programming Fundamentals, Web Technologies & .NET technologies with an overall CGPA of 4.8 /5.0
Star Certification (A comprehensive program that tested participants on several soft skills such as English language, general knowledge, presentation skills, effective meetings, interview etiquettes, etc.)