Jun 2022 – May 2025 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Established and led the API Observability team, focusing on runtime API aspects and successfully delivering runtime API documentation and attribute generation using OpenTelemetry. Indirectly managed the Private API Network team, ensuring the curation and distribution of high-quality APIs within the organization. Transitioned the Observability team post-Akita acquisition and took ownership of the Collections charter, rebuilding the team to address product reliability, availability, data growth challenges, and customer priorities across multiple channels.
• Drove long-term initiatives such as app launch performance optimization, unified collections, infrastructure upgrades, and migrations. Took a leadership role in defining both the product and engineering roadmaps in the absence of a dedicated product manager, enabling a transition from monthly to daily release cycles. Heavily involved in hiring, setting standards, coaching interview panels, and fostering team bonding through offsite activities. Achieved significant improvements in reliability, availability, quality, and scalability across the platform.

Feb 2021 – May 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Led the Search and Reporting teams, scaling them from a combined unit to independent teams with doubled headcount. Managed roadmaps independently without product management, directly engaging with customers, setting the vision and mission, and driving strategic planning. Established OKRs, KPIs, and a robust Jira-based development process to streamline workflows. Increased search relevance from 28% to 59% by introducing cross-ranking and building an A/B testing framework, alongside developing the open-source tool Rekall to measure search relevance. Managed scrum processes, team bonding, and performance improvements, while actively contributing to hiring for engineering, product, and leadership roles. Worked with a global team across timezones.

Dec 2018 – Dec 2020 · 2 yrs · Pune/Pimpri-Chinchwad Area · On-site

• Worked with Vineti, a San Francisco-based client, on their Personalized Therapy Management (PTM) platform, which supports Cell and Gene Therapies and Cancer Vaccines. Contributed to the full-stack development of a configurable workflow system, focusing on the ordering, collection, and manufacturing modules, along with eventing and notification subsystems. Led the creation of custom configurations for the first live client on the platform. Utilized ActiveMQ, SQS, and integrated with Camunda for workflow management. Collaborated with global teams across Armenia and San Francisco, facilitating cross-team projects across geographies.

Oct 2017 – Dec 2018 · 1 yr 2 mos · Bengaluru Area, India · On-site

• At Furlenco, a leading Indian furniture rental platform, solely developed a loyalty rewards system ground-up and an ETL pipeline for internal reporting. Later, led a team of five, overseeing the development and deployment of key microservices, including web apps, API Gateway, CMS, reporting services, and the jobs portal. A custom reporting system was decommissioned, replaced with a Redshift-based data warehouse integrated with Metabase. A/B experiments were conducted, and flexible campaign funnels were created. Played an active role in hiring and team expansion.

Nov 2016 – Dec 2017 · 1 yr 1 mo · San Francisco Bay Area

• Marketfox is a multi-channel (email, push notifications, SMS, social channels like Facebook, Twitter) multi-platform(mobile, desktop) inbound marketing automation software that helps businesses to attract more visitors, engage them and convert them to paying customers.

Jul 2016 – Dec 2016 · 5 mos · On-site

• Worked in Freshdesk Core team (ticketing, automations)
• Part of Falcon team formed to completely rewrite monolith and decouple the backend and frontend (ember)
• Part of campus hiring efforts

Jul 2014 – Jul 2016 · 2 yrs · On-site

• Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.
• Migrated traditional app to completely API driven backend with frontend in ember
• Solely implemented KBase article drafts & agent collision feature in Knowledge Base
• Implemented multi-lingual feature in Kbase
• Part of L2 response team
• Worked on Knowledge Base, Forums, Ticketing, Social, Customer Modules
• Primary advisory resource for SMS integrations

Nov 2012 – Dec 2012 · 1 mo · Kakkanad

Aug 2011 – Jun 2012 · 10 mos · Ernakulam