Sounak Saha

Business Analyst

India6 yrs 7 mos experience

Highly Stable

Key Highlights

Expert in customer success and relationship management.
Proficient in quantitative research and algorithmic trading.
Hands-on experience in product management and UX design.

Stackforce AI infers this person is a Customer Success and Product Management professional in the SaaS industry.

Contact

Skills

Core Skills

Quantitative ResearchAlgorithmic TradingCustomer SuccessRelationship ManagementProduct ManagementUx DesignProduct StrategySales Management

Other Skills

Adobe XDAgile CollaborationAnacondaBlockchainCascading Style Sheets (CSS)Closing DealsCold CallingCommunicationComputer ScienceConsultingCopywritingCustomer EngagementCustomer SatisfactionCybersecurityData Science

About

With a passion for fostering strong customer relationships and driving solutions success, I bring a wealth of experience in both customer success and solutions provider roles. As a highly skilled communicator, I excel in understanding and addressing the needs of clients while adeptly navigating the complexities of negotiations. My journey in customer success has honed my ability to deeply understand client objectives and tailor solutions to exceed their expectations. I thrive on building long-lasting partnerships, ensuring that each interaction leaves a positive impact and fosters trust and loyalty. In solution selling, I leverage my robust communication skills to effectively articulate the value propositions of products and services, successfully closing deals while maintaining integrity and transparency. My proficiency in negotiation allows me to find mutually beneficial agreements, maximizing value for both parties involved. Driven by a commitment to excellence, I continuously seek opportunities to refine my skills and stay abreast of industry trends. With a relentless focus on delivering results and driving customer satisfaction, I am dedicated to making a meaningful impact in every interaction and contributing to the success of both clients and my organization.

Experience

6 yrs 7 mos

Total Experience

3 yrs 6 mos

Average Tenure

3 yrs 1 mo

Current Experience

Black horizon

Quantitative Researcher

Nov 2024 – Present · 1 yr 7 mos

Develop, test, and optimize algorithmic trading strategies
Analyze large market datasets to identify statistical patterns
Monitor live trading performance and adjust models as needed
Work with traders to translate ideas into executable models
Implement risk controls and performance metrics
Use Python, SQL, and statistical tools for research & backtest

PythonSQLStatistical AnalysisQuantitative ResearchAlgorithmic Trading

Growthschool

Product Manager Trainee

Nov 2023 – Apr 2024 · 5 mos · Remote

During my internship at GrowthSchool, I worked closely with industry mentors to apply real-world product management practices. Under the guidance of Mohammad Saroos (Google PM), I contributed to the end-to-end development of two app concepts:
Home-Cooked Food App – Designed to connect home chefs with local customers, focusing on user research, wireframing, and feature prioritization to enhance trust, convenience, and community engagement.
Water Intake Tracker App – Built to promote healthy hydration habits through gamification, intuitive UI, and personalized reminders.
Key contributions:
Conducted market and competitor research to identify user pain points and gaps.
Created wireframes, user flows, and MVP feature lists aligned with business goals.
Collaborated with cross-functional teams to ensure timely progress on app development milestones.
Applied user feedback loops for rapid iteration and feature improvement.
This internship strengthened my skills in product strategy, UX thinking, and agile collaboration, while giving me hands-on experience building products from idea to execution.

Product ManagementMarket ResearchUser Experience (UX)WireframingAgile CollaborationUX Design

Careerist

Customer Success Specialist

May 2023 – Present · 3 yrs 1 mo · Florida, United States · Remote

Customer Engagement and Onboarding
Guide new customers through the onboarding process, ensuring seamless adoption of our product/services.
Create tailored success plans for customers based on their goals and business needs.
Relationship Management
Serve as a trusted advisor and the primary point of contact for key accounts.
Build strong relationships to understand customer objectives, challenges, and opportunities.
Product Adoption and Training
Drive product adoption by providing training, resources, and best practices.
Proactively identify opportunities for upselling or cross-selling based on customer needs.
Issue Resolution
Act as a liaison between the customer and internal teams (support, product, and sales) to resolve issues promptly.
Communicate customer feedback to internal stakeholders to improve the product and service experience.
Performance Monitoring
Monitor customer health metrics (e.g., usage, satisfaction, and retention).
Conduct regular check-ins and business reviews to assess progress and identify improvement areas.
Churn Prevention
Identify at-risk accounts and create strategies to address concerns, ensuring customer retention.
Proactively mitigate challenges to improve the overall customer experience.
Reporting and Insights
Provide reports on customer success metrics, including Net Promoter Score (NPS), churn rates, and customer lifetime value (CLV).
Present success stories and case studies to highlight value delivery.

Customer EngagementOnboardingRelationship ManagementProduct AdoptionIssue ResolutionPerformance Monitoring+2

School of accelerated learning

Customer Success Specialist

May 2019 – Nov 2022 · 3 yrs 6 mos · Hyderabad, Telangana, India

Lead Generation: Proactively seek out new sales opportunities through various methods such as cold calling, networking, and utilizing existing leads.
Customer Engagement: Establish and maintain rapport with potential and existing customers, understanding their needs and providing personalized solutions.
Product Knowledge: Become an expert in our products/services, understanding their features, benefits, and applications to effectively communicate their value to customers.
Sales Pitch: Develop and deliver persuasive sales presentations and pitches, demonstrating how our products/services meet customer requirements.
Closing Deals: Skillfully navigate the sales process, addressing objections, negotiating terms, and securing commitments from prospective customers.
Record-Keeping: Maintain accurate records of customer interactions, leads, and sales opportunities using our CRM system.
Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience and achieve sales targets.
Market Research: Stay informed about industry trends, competitors, and market dynamics to adapt sales strategies accordingly.
Quotas and Targets: Meet or exceed monthly and annual sales quotas and targets as set by the sales manager.
Customer Support: Provide exceptional post-sale support to customers, addressing any concerns, inquiries, or issues promptly.