Jan 2020 – Nov 2024 · 4 yrs 10 mos

• 16 plus years of People management experience along with expertise in Process Transitions, Virtual Cross Border Assignment, GBS Operations, Transformation, Innovation and LEAN, Strategy Design, Stakeholder Management, Vendor and Contract Management and Talent Development.

Jan 2020 – Jan 2023 · 3 yrs

Aug 2016 – Nov 2018 · 2 yrs 3 mos

• Handled EAME Billing and now responsible for AP Billing.

Jan 2015 – Feb 2016 · 1 yr 1 mo · Bangalore

• Global Category head for IT hardware and software procurement

Aug 2010 – Sep 2014 · 4 yrs 1 mo · Bangalore

• Responsible for GLOBAL/MAJOR and DIRECT clients for entire South Asia Region.
• Daily responsibility involves –
• Quote creation
• Product/PLI activation
• Following up with Technical Team for technical installations/up gradations
• Generation of Order Forms and getting the same signed by client
• Approval generation
• Resolving of stuck quote/orders
• Billing queries/Processing billing on SAP
• Submission of processed quotes and signed Order forms
• Handling Eikon Migration
• Handling end of life for Legacy Hosted/Deployed Products
• Processing Free Trial conversion of sales
• Permissioning of access for client ID’s
• Installation of Keystations/Servers
• Mapping of Correct Account managers and Technical Account Managers along with Project Engineers for all clients
• Ensure Data cleanse and updation of Customer Master Records
• Current profile involves processing and expertise of both Ex Thomson and Ex Reuters products including exchange services and specialist data end to end.
• Tools used Currently – Siebel CRM/SAP/Salesforce
• I have been part of the testing team (done on HP Quality center) and training team for the SAP migration across the board for EMEA region. New strategies of Customer services are implemented and I played a pivotal role in all of the above mentioned areas as an individual contributor to each segment.
• Some of the clients handled are – Duescthe Bank, Citibank, Bank of America, BMW, Standard Chartered Bank, Skandinaviska Enskilda Banken, Ernst & Young, Societe General,
• DnB NOR, Danske Bank, A.P. Møller-Maersk, Telenor, SEB, Swedbank, Fortum,
• Handelsbanken, Novo Nordisk, Pohjola Bank, Nordea, Nokia and Ericsson, RBI, Bank of India, LIC, Bank of Ceylon, Zee Tv, CNN IBN, South Indian Bank, Sterlite Technilogies, BNP Paribas, RBS etc.

Apr 2007 – May 2010 · 3 yrs 1 mo

• Handle Technology Requests for various internal business verticals within the Bank using various tools, such as ARIBA for Procurements, Peregrine Service Center, Maximo. Also to mention HP ESM
• (Enterprise Service Management and SELMA (Software Engineering Lifecycle management Application).
• Engage multiple vendors (HP, EDS, XEROX, and SHI) for various tasks related to technology (IMAC - Installs, Moves, Adds and Changes across USA sites of the Bank).
• Participating in Communication and Escalation Calls with Line of Business, Opeartions and Vendors.
• Ensuring timely Client service delivery as per the standard Service level agreements within Bank and vendors.
• Working on all the queues of Hardware, Software, Voice, and Data related IMAC.Procurement for Hardware including all the standard catalogs of (Laptops, Desktops,
• Printers and peripherals under strict adherence of Risk and Compliance Guidelines).
• Enterprise Software Distribution through IBM TIVOLI tool for all the Business verticals along with license purchases and renewals as per the business requirements for all the groups within bank.
• Software install, License purchase following guidelines from Bank Architectural Review Board and Enterprise Software Roadmapping and Classifications.
• Continuous Delivery of all the parameters of CTQ’s and CTP’s as per the Line of Business.
• Monitoring Escalations from Business partners and technology vendor’s for timely deployment of the services. Co-coordinating with various Business Technology Groups for timely service management and to resolve procurement queries.Follow up with every concerned group till procurement and deployment cycle is completed as requested.
• Providing instruction to HP team for refresh of hardware and Instructions to EDS for the handling the voice requirements.
• Supervising, Mentoring, Coaching and providing timely one-on-one feedback to team of 12 associates. Mentoring and conducting on-job training for New Hire’s as well as bottom performers.