Jan 2018 – May 2021 · 3 yrs 4 mos · India & UK · On-site

•  Creating /updating of Technical manual, User manual, and Installation guide, End-user document, as per client requirement.
•  Experience in creating and updating of various types of Manuals like Maintenance Manual, Repair Manual, Service Bulletin and Illustrated Part Catalog.
•  Maintaining close interaction with the SMEs of technical department, development department and quality team at various stages of the product development.
•  Review and edit existing procedure documents to ensure a logical flow of information, proper grammatical use and corporate approved formatting
•  Managing delivery schedules, process adherence, and quality checks, conducting training sessions and review meetings.
•  Manage multiple assignments simultaneously, while working independently and with other teams.
•  Used various style guides including Microsoft Manual of Style (MSTP), Simplified Technical English (STE) and possess ability to adhere to company specific style guides.
•  Creating pilot project documents based on industry standards and client requirements.
•  Creating process documents for offshore and onsite project execution.
•  Proofreading documents to ensure consistency of language, style, and templates.
•  Peer reviewing of documents. Ensures effective document and file management across the project.

May 2017 – Dec 2017 · 7 mos · Bengaluru, Karnataka, India · On-site

•  Edit, re-wrote, and created new technical documents.
•  Ensured all documents created or updated are clear, concise, professional, and correct.
•  Gathered information on specific subjects from existing documentation.
•  Identified user needs, use cases, and metrics to focus priorities.
•  Prepared charts, graphs, or forms to go along with technical requirements.