Jul 2022 – Oct 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• As a dedicated Revenue Operations professional, I work closely with Program Managers to enhance operational efficiency and drive revenue growth through strategic data-driven initiatives. With a strong track record in supporting our stellar customer support team, my key contributions include:
• Providing crucial data to identify potential Premium support customers across regions, significantly
• boosting revenue.
• Spearheading the implementation of the Huddles Dashboard, enabling real-time data
• access for Leads and Managers, and ensuring a smooth transition through comprehensive
• enablement sessions and continuous feedback incorporation.
• Automating reports to streamline processes, improve team efficiency, and reduce dependence on
• the BI Team.
• My expertise in unraveling insights from complex data sets and strong database skills aid in making
• informed decisions. Additionally, I craft reports and dashboards to empower our internal team in
• managing support agents efficiently and drive specific metrics, fostering quicker resolutions and positive customer interactions. Committed to continuous learning, particularly in predictive modelling, I strive to drive organisational success while fostering a collaborative and positive team culture.

Aug 2021 – Jul 2022 · 11 mos · Bengaluru, Karnataka, India

• I specialize in creating data visualizations that help Consumer Packaged Goods (CPG) business teams uncover actionable insights from their data.
• In my role as a Data Lead, I've focused on SKU simplification, a process that involves boosting the growth of essential SKUs while strategically reducing the number of underperforming ones in the client's portfolio. I collaborate with clients to provide recommendations on which SKUs may be suitable for delisting.

Jul 2019 – May 2021 · 1 yr 10 mos · Pune, Maharashtra

• I've taken the lead on several projects. One notable project involved using C++ and MFC to create a new feature called "Open Drawing" in Solidworks PDM.
• In addition, I've delved into optimizing multiple SQL queries and tackled various challenges using C++ and SQL.
• A significant accomplishment was enhancing the user interface controls in Solidworks PDM, making them accessible to tools like Ranorex. This initiative resulted in a remarkable 50% reduction in workload for the Automation team.

May 2018 – Jul 2018 · 2 mos · Hyderabad Area, India

• The app was designed to help Apple customers maintain a monthly bill checklist effortlessly. We implemented a user-friendly interface to easily mark paid invoices within the application.