Oct 2022 – Sep 2024 · 1 yr 11 mos · United States · Remote

• I am responsible for all phases of customer adoption, renewals and expansions of APIsec customers. In addition to this, I have made many changes in procedures and policies in order to have an improved process.
•  Implemented Zendesk for accurate customer issue and enhancement tracking
•  Expanded Documentation and KB Articles to enable customers to have more self-service options
•  Responsible for Enterprise Product Management features across APIsec platform enabling users to accomplish tasks across large portfolios of API's.
•  Wrote code sample applications using Python and JavaScript to utilize APIsec API's to automate tasks for our customers

Jan 2021 – Oct 2022 · 1 yr 9 mos · Atlanta, Georgia, United States

• Built trust with security executives and developers to realize success throughout their full journey with the Snyk software portfolio, including Snyk Open Source, Snyk Infrastructure as Code, Snyk Container, and Snyk Code.
• Assist customers with identifying, reaching, and tracking the strategy, goals, and metrics for Snyk deployment throughout the Software Development Lifecycle.
• Provide overall Snyk deployment and adoption best practices, as well as technical product onboarding and configuration assistance, for maximum success based on the customer’s specific technology stack and operating culture
• Mentor junior team members in customer relationship management, application security, software development, and best practices in software deployment.

Jan 2018 – Aug 2020 · 2 yrs 7 mos · Atlanta, GA

• Created and grew global developer advocate team to a geographically dispersed team of 6
• responsible for creating awareness and acceptance of OutSystems platform. Helped to grow our global community by over 300% over 3 years.
• The missing link between management, product owners and development teams, mining new
• knowledge and evaluating rising technology stacks for the benefit of all stakeholders. Hosting
• meetups, giving talks, organizing internal and external developer events. Transporting our
• employer branding to create awareness.
• Created technical partnerships to showcase integrations and functionality between companies such as Box, Dropbox, Twilio, JScrambler and Nexmo/Vonage to name a few. These partnerships helped promote awareness and visibility between users of both companies.
• Organized technical content for 3 OutSystems user conferences delivering more than 150 technical tracks to over 5000 attendees.

Oct 2013 – Jan 2018 · 4 yrs 3 mos · Atlanta, GA

• Exceeded quota by as much as 40% for the years 2015-2017. I was an integral part of the sales team, proving the technical knowledge and validation that prospects needed in order to trust and purchase OutSystems Platform.
• Mentored Solutions Architects to help them provide effective demonstrations and customer interactions.
• Enabled partner/ISV pre-sales teams through assisted sales creating more effective partners.
• Worked closely with the sales team in the creation of proposals that presented compelling technical solutions that adjusted to the customers’ needs and requirements.
• Worked as an IT expert and evangelist to support customers in their evaluation process.
• Analyzed customers’ functional and technical requirements to design the appropriate solutions.
• Architected solutions with the client utilizing AWS, Azure, GCP and self-managed infrastructures.
• Advised customers on cloud migrations.
• Created and delivered successful proofs of concepts for mobile and web applications.
• Presented at various conferences such as Gartner AADI, Chicago CIO Summit, and more.

Oct 2011 – Oct 2013 · 2 yrs · Atlanta Metropolitan Area

• Function as a true partner to our customers by listening to their needs and developing a deep working knowledge of their goals, technical challenges and infrastructure configurations to deliver an outstanding customer experience in the wireless telecommunications industry.
• Interacted with the Account Manager and customer to facilitate a smooth presales process and as the point of contact for technical service escalation.
• Provided feedback from customers to internal support groups and product management
• Responsible for product management decisions supporting the America's.
• Assisted sales with creation of Statements of Work and Delivery documentation.

Sep 2010 – Oct 2011 · 1 yr 1 mo · Atlanta, GA

• Designed new processes for implementations team speeding up implementations by 30% or more.
• Created more than 10 new integrations to PMS/EMR systems increasing utilization and revenue.
• Analyzed practice workflows to best integrate Phreesia solution into practice operations.
• Implemented Phreesia check-in solution in doctors’ offices and trained staff on its use.
• Utilized C# to extend integration solution adding countless systems integrations.

Jan 2010 – Sep 2010 · 8 mos

• Created and managed new global product support department for retail energy platform.
• Managed team of 18 developers responsible for supporting all clients.
• Developed guidelines, policies and procedures for support department.
• Along with the other two development teams, provide overall product roadmap for globalization
• Hands on development manager responsible for architecting and designing problem solutions utilizing C# and SQL.

Jun 2007 – Jan 2010 · 2 yrs 7 mos

• Directly responsible for managing clients that generated over $8,000,000 annually.
• Created new features in core product that increase revenue by $150,000 in the first two months, with expectations of more than $1,000,000 increases across entire client base per year
• Managed team of 12 people consisting of developers, operations analysts and customer success managers supporting multiple clients.
• Guided development team for all client enhancements to the ista|net product platform.
• Increase team effectiveness by optimizing workflow and having appropriate product changes made.

Jun 2006 – Present · 20 yrs

• My primary area of volunteering at the Georgia Aquarium is as a part of dive operations. During my volunteer time, I can most often be found underwater performing such glorious duties as moving sand, cleaning acrylic and scrubbing rocks.

Sep 2002 – Jun 2007 · 4 yrs 9 mos

• Saved over $150,000 annually in data connection fees by managing/implementing change of data connections from Frame circuits to VPN over DSL or Cable.
• Increased productivity in warehouse by designing smart allocation system allowing warehouse to receive and ship product in one step to our stores. Estimated savings is $50,000 annually.
• Developed and deployed PUSH system to get long standing product out of warehouse to stores where they can be sold without waiting for merchandising to create orders for the stores.
• Supervised and mentored development and networking staff.
• Responsible for full life cycle development of company wide .NET application (200+ users).
• Managed relationships and contracts with IT related vendors.
• Developed procedural and technical solutions to current problems that anticipate future needs.
• Utilizing .NET technologies (VB.NET, C#, ADO.NET), Visual Basic 6.0 and MS SQL, wrote programs to support purchasing, receiving, inventory and store functions side of retail business.
• Developed Warehousing and Inventory Management System to streamline shipping and receiving.
• Using DTS packages and stored procedures, automated nightly processing tasks.
• Managed Windows 2003 network including Exchange, MS SQL and various application servers

Jan 2002 – May 2002 · 4 mos · Atlanta, Georgia, United States

• Rewrote entire commissions system to utilize MS SQL Server DTS Packages and Stored Procedures instead of a mix of various technologies. Cut down processing time from over 8 hours to 15 minutes. Reduced storage requirements from 15GB to less than 2GB

Apr 1999 – Sep 2000 · 1 yr 5 mos

• Along with Director of Professional Service, grew department from 2 to 12 people.
• Coordinated and managed Joint Application Development (JAD) sessions with clients in order to develop project plan for implementation.
• Managed implementations in order to follow project specifications, timelines and budget.
• Developed custom tools utilizing Visual Basic and Visual C++ to aid implementations of Exactium Mobile Sales (XMS.)
• Architected data models of customer product catalogs in the XMS configuration system, creating and implementing complex rules, relationships and constraints between prodcuts and product lines.
• Acted as technical consultant and liaison to the presales department.

Jan 1999 – Jan 2001 · 2 yrs

• Developed large scale prototype for Microsoft in 6 weeks, including integration into competitors CRM system.
• Trained Parisian and Australian offices in use of Pivotal e-Commerce platform.
• Managed a team of 4 people responsible for providing Level III product support and producing custom pre-sales product demos and sales prototypes.
• Managed/programmed full lifecycle development of sample applications exemplifying the advanced capabilities of the Pivotal e-Commerce™ platform. Projects involved directly or indirectly managing groups of up to 20 analysts, developers, and graphic designers.
• Coordinated release of hot fixes and service packs for Pivotal e-Commerce™ platform
• Developed custom e-commerce website prototypes for implementations utilizing ASP, XSL, XML, SQL and other web technologies.
• Actively participated in sales calls and presentations of Pivotal e-Commerce™ and Pivotal eRelationship™ to both prospects and potential Pivotal partner companies.
• Created tools for trouble shooting and maintenance utilizing Visual Basic and Visual C++.

Jan 1997 – Jan 1999 · 2 yrs

• Successfully managed prototype deployment of Unicenter TNG, which resulted in a $10 million dollar sale and competitive replacement of Tivoli system.
• Member of elite 22 person global team known as “Wild Bunch,” responsible for disseminating information throughout pre-sales organization as well as handling “tough” customers.
• Managed customer relationship with 2 unhappy clients resulting in $8 million dollars in additional purchases instead of returning software.
• Performed pre-sales presentations of CA Enterprise Systems Management products to prospects, accommodating audiences of technical teams and executive committees, including CEO, CTO, and CIO.
• Two month introduction and cross training of pre-sales methodology to incipient Japanese organization.
• Implemented Unicenter and related products on a trial basis for customer evaluation, utilizing several technologies including Windows NT Server 4.0, SQL Server 6.5 and many others.
• Conducted detailed needs analyses of client’s technical and business needs to determine the customer specific challenges to be addressed by CA applications.
• Designed and developed enterprise-wide architecture for Unicenter TNG component installation.
• Developed technical documentation for projects resulting in sales ranging from 100K to 20M.
• Developed custom utilities used to demonstrate Unicenter functionality using Visual Basic.

Jul 1995 – Sep 1997 · 2 yrs 2 mos · Atlanta, Georgia, United States

• Supervised junior systems engineers for installation of inbound/outbound call center systems.
• Provided on-site assistance to high-profile clients experiencing major difficulties.
• Analyzed customer requirements and provided design and functional specifications for complex customer applications.
• Provided telephone and onsite troubleshooting and support for client/server applications in various environments.
• Trained Systems Engineers.
• Performed on-site project management and installation of automated call centers.
• Installed, setup and maintained UNIX servers.
• Interfaced computer equipment with telephone systems consisting of direct T1, analog lines, CSU’s, DSU’s, and phone switches such as AT&T G3 and Nor Tel Meridian.

Aug 1994 – Jun 1995 · 10 mos · Atlanta, Georgia, United States

• Installed and configured software on client computer systems for automotive oil change and service industry.
• Conducted client staff training in the use of Radiant’s Logic Shop software.
• Furnished remote telephone support for both external customers and internal professional services personnel.

Jun 1992 – Jun 1994 · 2 yrs · Nagasaki, Japan

• Taught English language to Japanese Junior High School students.
• Developed lesson plans, designed and fabricated visual aids.
• Prepared and directed cross-cultural activities.