Aug 2025 – Present · 9 mos · Dorchester, England, United Kingdom · Remote

• As the Chief People Officer at The 030, I help existing businesses in the holding company expand, create access to high-paying jobs while ensuring that the team thrives.
• The 030 is a for profit, values driven business that creates positive impact for its staff and the community of its portfolio companies.
• The 030 expands existing businesses and create access to high-paying jobs while ensuring that the team and the local community thrives. As the teams' People expert, I get to work across multiple small businesses that put community and people first, helping multiply their positive impact.

Apr 2025 – Present · 1 yr 1 mo · United Kingdom · Remote

• Hiring is eating your time and as a People Leader, you have precious little of it.
• I know, I was there.
• Sourcing, CV screening, intro calls, all the admin that comes with it.
• And yet, the candidates we interviewed were just OK.
• I changed channels, outreach approach, search terms… In my search to improve the quality of candidates, I looked back over the hiring managers feedback and noticed a thread: candidates didn’t demonstrate they had the right skills for the roles they had applied for.
• 💡What if I found a way to test the skills first?
• I looked around, took a few webinars and turned our recruitment process on its head: testing the skills first.
• 🎯The results?
• Improved time to hire by 2 weeks (1.5 months to 1)
• Saved over 10h a week
• Improved diversity across the team by over 20%
• Prioritising skills gave us access to better candidates, saved time and was the starting point for better business outcomes.
• And now? @MythicHire makes sure that you can too.

Aug 2023 – Dec 2024 · 1 yr 4 mos · London Area, United Kingdom · Remote

• I transitioned from a Fractional Head of People role to a permanent position at Nivoda to strategically build and scale their People Operations from the ground up. At the outset, Nivoda had a talented team primarily focused on Talent Acquisition, with People and People Ops as secondary responsibilities. During my tenure, I:
• Built People Systems from Scratch: Established comprehensive people operations frameworks to support Nivoda's hyper-growth, ensuring scalability and efficiency.
• Scaled Workforce: Successfully grew the team from 230 to 500 employees, maintaining quality and cohesion with a lean People & Talent team of just 13 members.
• Implemented Key Systems: Deployed essential HR tools like HiBob for HR administration, Ashby for recruiting, Zinc for reference checks, and Ravio for structured compensation reviews.
• Leadership Support: Provided strategic guidance and support to leadership during periods of significant transition and growth, helping navigate complex cultural and legal challenges.
• Enhanced Organisational Culture: Fostered a resilient organisational culture that supports sustainable growth and employee engagement, positioning Nivoda for long-term success

Aug 2023 – Feb 2024 · 6 mos · Greater London, England, United Kingdom · Remote

• To support Wisdom Partner's partners with all their People need

Jul 2023 – Feb 2024 · 7 mos · Greater London, England, United Kingdom · Remote

• To build the People Operations department that supports this rapid scaling business.

May 2023 – Jan 2024 · 8 mos · Greater London, England, United Kingdom · Remote

• Building a people operations strategy that fuels their rapid growth and cultivates a culture of empowerment and innovation from the get-go.
• Designed and implemented a people operations structure that enables the team to operate independently as they scale.

Jan 2023 – Feb 2024 · 1 yr 1 mo · London Area, United Kingdom · Remote

• Set-up the UK Human resources operations for this scaling Autonomous Vehicle startup.
• Implement onboarding process (offer & contracts, 30/60/90 plans, first day welcome, handbook).
• Create and implement performance review system
• Investigate and select Health and Employee Assistance Programme for the UK team.
• Review existing processes and align HR and culture strategy to the business goal and vision.
• Source specialised talent for the engineering team

Dec 2022 – Present · 3 yrs 5 mos · Dorchester, England, United Kingdom · Remote

• I've worked with startup founders for 18 years.
• There are always 2 problems they want my help with:
• 1. Creating high-performing teams; and
• 2. Scaling people operations to support their growth.
• If you have solved both of these, kuddos - you're ahead of the game.
• If not, I think we should chat.

Apr 2022 – Dec 2022 · 8 mos · United Kingdom · Remote

• Strategic partnership with the Engineering department to support all aspects of people operations (71 Global staff).
• Partner with senior leaders to resolve people management issues and manage associated risks.
• Create and deliver leadership 101 and performance management training up to senior director level.
• Coach people managers to team management, feedback, reviews, performance management (PIP).
• Design and implement Engineering, Product and Product Marketing Career Ladders.
• Develop systems automation & revamp confluence to facilitate team’s self-service for all HR matters.
• Grow a remote first global culture: coach managers to async communications & distributed management.

Jan 2019 – Feb 2022 · 3 yrs 1 mo

• Build & manage all aspects of people operations, develop an open, collaborative culture with >3% yearly attrition.
• Design & deliver training (onboarding, communications, performance management & feedback).
• Coach leaders to manage using OKR, 1:1 & performance reviews to promote accountability & feedback.
• Implement employee handbook, development plans, employee satisfaction, Diversity, Inclusion & Equity resulting in +28.6% racial and +22% gender diversity.
• Source passive candidates & recruit 18 of the 27 team members, including 2 women at C-level.
• Implement CultureAmp for survey and performance. 80% agree that Nimbla contributes to their growth.

Jan 2019 – Sep 2021 · 2 yrs 8 mos

• Dual role as Head of People & Head of CS: Implement, lead and scale all processes for this insurtech start-up.
• Manage over 800 weekly contacts supporting new and existing direct customers, brokers and partners.
• Implement all Customer Success processes (compliance, due diligence, debt collection and claim) and hire a team of 2 customer success managers.
• Implement customer satisfaction surveys with an average of 78.9% throughout 2020.
• Manage transition from Zendesk to Salesforce. Replace telephony system to enable data collection.
• Implement all HR processes: Hiring, onboarding, exit interviews and general HR Operations.
• Source, interview and hire for every team, especially in software engineering and customer success.

Nov 2018 – Jan 2019 · 2 mos · London Area, United Kingdom

• Act as the bridge between F8 and the community of tech founders it is creating.
• Act as F8’s ambassador in engaging with platform members in fulfillment of Founder8’s strategy,
• purpose and according to its values.
• Empathise with platform members and responds with manners that reflect the brand’s values
• and identity.
• Strive to gain a deep understanding of the needs and wants of platform members to
• retain existing members, turn them into brand ambassadors and attract new ones.
• Listen to platform members to shape future communication and suggests changes of policies.
• Keep on top of how the platform is performing by using analytics to measure reach, engagement
• and experience, as well as sentiment around the brand.

Oct 2018 – May 2025 · 6 yrs 7 mos · London Area, United Kingdom

• Holographic Kinetics is an alternative mental health modality that understand how the body (Human), the soul (Monkey) and the Spirit (Computer) work together. It enables us to access the computer, reprogram it to rebalance the imbalances between body, soul and Spirit.
• If you hear yourself say: “This always happens to me” and struggle to change the recurring patterns in your life, regardless of what you try then you might need a helping hand getting to the root cause of a behaviour to gain a fresh perspective and move away from unconscious limitations.

Apr 2018 – Jan 2019 · 9 mos · London, United Kingdom

• Lead the growth and scaling of this Employee mobility start-up, improving customer service processes.
• Manage all aspects of the employee success teams operations (8 staff) & improved NPS from 44 to 60.
• Create & deliver training, coaching & personal development plans, improving morale and retention.
• Automate processes (CRM, telephony & knowledgebase), saving 2 headcounts over one year.

Dec 2017 – Mar 2018 · 3 mos · London Area, United Kingdom

• Support this pre-seed startup build the structure and processes required to scale.
• Manage all aspects of Team, Customer and Business operations, including 4 staff redundancies.
• Mentor & coach the 2 founders in customer success, financial, business & People management.
• Restructure the business improving operational efficiency, reducing overheads & saving one headcount.

May 2017 – Dec 2017 · 7 mos · London Area, United Kingdom

• Digital agency building innovative user experiences through web applications for start-ups and SMEs.
• Simplify systems, improve reliability, reduce task duplication along with costs through scheduling utilisation & Agile project management, bringing the business back from -£40k to break even in 6 months.
• Coach the C-levels of the organisation to team management, feedback and performance management.
• Supported the closure of the business making 8 people redundant when the founding team separated.

Aug 2016 – Jan 2017 · 5 mos · London Area, United Kingdom

• Enable an underperforming team to accommodate exponential growth, hiring 10 people in 6 months.
• Create structures & internal processes necessary for the CS team to support customers’ growth rate.
• Create a highly performing environment, reducing attrition by 7.9% and absenteeism by 4.2% in 6 months.

Feb 2016 – Sep 2017 · 1 yr 7 mos · London Area, United Kingdom

• Personal development learning organisation design, culture development, workshop facilitation & Management 3.0.
• Build and manage a community of over 2.5k professionals supporting free exchange of ideas regarding management 3.0.,  culture development and self-management
• Facilitate group calls exploring the concept of Evolutionary, Organisational and Personal Purpose in the context of organisation design and develop open source tools for start-ups to use
• Design and run organisation design, culture development and personal development workshops for the community
• Share findings and discoveries within the community and through the Teal For Startups blog

Jun 2015 – Jan 2016 · 7 mos · London Area, United Kingdom

• Prepare the Customer Service team for growth, scaling the team from 3 to 6 representatives.
• Implement Debt recovery, onboarding, customer retention and system automation.
• Save 15% of costs through strategic improvements and developing the team’s capability.

Dec 2014 – Jun 2015 · 6 mos · London Area, United Kingdom

• Pro-bono role for this early stage retail management start up, the scope of my responsibility varies:
• Built HR and Customer Success strategies, including recruitment, training and support
• Design, document and deliver customer training
• Technical and non technical recruitment
• Managed Agile product roadmap with CEO & dev. team, customer feedback and feature requests
• Customers’ relations & business development: Build relationship with existing and new customers
• Investors’ relations: prepared & participated in investor events, developed interest in the offering
• Organisation Development: create an Agile, collaborative structure for the organisation

Jan 2014 – May 2014 · 4 mos · Frimley Business Park

• Leader in SaaS multi-channel customer experience and contact centre solutions, Genesys delivers consistent, seamless and personalized experience across all customer touch-points.
• Responsible for attracting talent internationally for the sales, implementation and project teams
• Changed recruitment process and promoted leaner candidate selection across the EMEA HR Team
• Created an engaging recruitment value proposition for passive candidates and shared best practices with EMEA HR Partners: 5 hires in 4 months
• Built relationships across the organisation to support process and company’s strategic changes in talent acquisition.
• Liaised, coached and provided feedback to hiring managers and HR partners to facilitate the recruitment effort
• Sourced, evaluated and attracted compelling candidates as well as lead the recruitment effort for critical roles

Dec 2012 – Jan 2014 · 1 yr 1 mo · London Area, United Kingdom

• Leader in Enterprise Social Media, Yammer is a private social network that boots responsiveness, flexibility and employee engagement in organisations.
• Planned EMEA support strategy and assisted enterprise customers with Yammer implementation
• Build and develop a 2nd level technical team to support world-wide VIP clients
• Develop staffing forecast to match sales growth and sustain the demand on our follow the sun operations
• Monitor and review teams performance to improve overall service, achieving high customer satisfaction
• Managed large VIP accounts: Shell, GSK & Cap Gemini. Single point of contact for technical queries
• Facilitated merge between Yammer & Microsoft, trained team & customers to new processes
• Created & delivered integration training for the worldwide team, promoted best practice sharing advocating for the wider adoption of Yammer's culture of open & transparent collaboration across the Microsoft organisation
• Become the voice of the customer within the Yammer engineering organisation while advocating agile methodologies to corporate clients
• Coordinate technical integration training for the world-wide support team, promoting knowledge sharing and collaboration across time zones

Jul 2011 – Dec 2012 · 1 yr 5 mos · Teleworking

• Not for profit start-up, creator of Wikipedia: To promote a world in which every single human being can freely share the sum of all knowledge.
• Managed all recruitment for the U.S. based non-profit while based in the U.K.
• Developed the recruitment strategy, streamlined processes, select infrastructure and hire team
• Built a team of 4 who collaborated remotely to source, attract and recruit the best talent for the Foundation
• Increased candidates’ relevance reduce interview to hire time by 33% in 6 months
• Reduced dependency on external agency, saving 20% on yearly recruitment costs
• Built distributed team of recruiters who remotely sourced & attracted the best talent for the WMF
• Selected, tailored & remotely implemented Jobvite improving overall recruiting team efficiency
• Created an engaging recruitment value proposition, attended & organised networking events, reaching out to passive candidates and building a strong, active pipeline
• Liaised, coached & provided feedback to hiring managers, internal & external recruiters facilitaing the recruitment effort, both nationally and internationally
• Source, evaluate & screen candidates at all levels, lead the recruitment effort, reporting to C-Level Executives

Feb 2011 – Dec 2018 · 7 yrs 10 mos · London Area, United Kingdom · Hybrid

• Delivering business HR and culture support for small businesses, leadership coaching, personal development, change management and performance improvement.
• https://purposefullself.co.uk/
• Practitioner of Holographic Kinetics
• Leadership * Coaching * Mentoring * Personal Development * Culture * Organisation Development * Purposeful Leadership

Jan 2011 – May 2011 · 4 mos

• Interactive Content Designers, specialised in the creation of high quality virtual environments
• Delivered a consultancy contract for a vibrant start-up game development studio to optimise core processes
• Developed relationship across Outso to map out inefficiencies and process improvements
• Reviewed organisational processes, advised the Board on challenges and risks leading to company restructure
• Designed multi-channel Community Management & Support strategy ahead of big IP release
• Coached and mentored junior managers to team building, feedback and training methodologies
• Guided management & development teams to optimise their time management tracking procedures
• Used Agile and Scrum methodologies to deliver projects on time and on budget

Apr 2008 – Nov 2010 · 2 yrs 7 mos

• Software Development, Makers of the Virtual World Second Life
• Set strategic direction and drove knowledge, quality and customer satisfaction agenda for CR
• Designed & implemented QM processes to enable staff development & continuous improvement
• Restructured department saving 25 staff (e.g. $2m p.a.) whilst improving support capacity by 20%
• Identified and implemented alternative methods of customer support and negotiated contract negotiations with new partners such as salesforce.com, Lithium
• Implemented Salesforce, Lithium and other self-help, community driven support tools

Jul 2006 – Apr 2008 · 1 yr 9 mos

• Outsourcing Industry, recruited as a Team leader and incrementally promoted in recognition of achievement
• Worked closely with major IT clients across multiple worldwide sites to evaluate business performance against KPIs before developing and implementing client specific solutions
• Monitor and review teams performance internally and with Client, continuously driving performance improvement using COPC-2000® management methods
• Undertook contract negotiations and optimised sales and revenue, delivering 11.5% increase in profit in 10 months, with 26% reduction in costs
• Coached 4 team leaders to efficiently recruit & manage 3 teams with 135 Agents, 8 Coaches plus 5 Second levels to achieve clients KPIs
• Implemented team of 45 multi-channel (call, chat, email, billing, fraud) outsourced support agents for a 24/7 operation for new outsourced client, on time and on budget
• Successfully improved financial management delivering £131k profit (10.6% over target)
• Drove performance improvement initiatives & achieved +12% customer satisfaction, +10% sales
• With full P&L responsibility for a 2m worth project, defined and realised strategic and financial objectives by growing client relationships to increase volume of outsourced business

Feb 2005 – Jul 2006 · 1 yr 5 mos

• Delivered COPC-2000® Performance Improvement implementation for the HP-IPG Cluster, coaching Team Leaders and Business Unit Managers to customer experience improvement
• Supervised Quality QBR with Directors, Managers & Clients to improve quality of services & processes, meeting outsourcing contractual KPI agreements
• Planned and performed internal audits in view of improving business performance
• Achieved Certified COPC® Registered Coordinator, v.4.0 and Certified ISO® 9001:2000 Lead Auditor
• Designed & implemented the 8D process across 3 European sites to facilitate performance improvement across the organisation

Jul 2003 – Feb 2005 · 1 yr 7 mos

• Managed a 42-strong team and consistently delivered all business and quality targets
• Stabilised a dysfunctional team and created a motivated team which met Client’s Service Levels
• Recruited and developed a team of highly motivated individuals providing exceptional coaching and motivation to promote success

Oct 2001 – May 2003 · 1 yr 7 mos

• Target prospective clients, advise customers and provide appropriate technical solution driving sales for Data Management Products
• Passed the IBM Sales School Training Course as 'Top of the Class', best student for the year
• Managed client accounts and worked closely with field sales representatives to provide forecasting and planning of sales activities achieving 30% over yearly sales target

Oct 2000 – Aug 2001 · 10 mos

• Account and Project manager during the set-up of this new cost centre within the business
• Successfully recruited and led a tight-knit game support team which consistently met all business and quality targets
• Acted as escalation point for the client and team to ensure consistent communication flows delivering and improving performance