Steve Arrington — Product Manager

I ship design and lead teams. Not one or the other. 15+ years of hands-on product design, and the operational chops to build the org around it. I've scaled teams from zero, and I've walked into established orgs and made them sharper. Either way, the work gets done and the numbers move. My work has reached 30M+ users, 77,000 companies, and 50%+ of the Fortune 100, contributing to $1B+ in ARR. I've been designing AI-powered products since 2018: generative AI, agentic workflows, anomaly detection, biometrics, voice interfaces. Home turf: B2B SaaS, enterprise software, fintech, and regulated industries. Recent impact: • Built design org from scratch; shipped 30+ features annually at 84% satisfaction • Unified 7 apps under one design system, 90%+ adoption, 50% faster development, 1,600 accessibility issues → 0 • AI initiatives: 95% reduction in analysis time, 22% drop in support escalations • 20% YoY growth contribution through research-backed planning • Mentored 300+ designers (4.97/5, CareerFoundry). Former mentees now lead at Meta, Walmart, IBM, Oracle, and GoodRx. How I lead: Player-coach. I set strategy, model the work, and hold the bar. Systems and clarity give teams room to do their best work, accountability is the container that makes creativity possible. What I'm looking for: Director or Senior Manager of Product Design, scaling design maturity, building something new, or leveling up a team that's already there. B2B SaaS, enterprise, fintech, or regulated products. If that's you, let's talk. stevenarrington@gmail.com | 703-861-4405

Stackforce AI infers this person is a B2B SaaS design leader with expertise in AI and design systems.

Location: Washington, DC, United States

Experience: 20 yrs

Skills

Design Leadership
Product Strategy
Design Systems
User Experience (ux)
Coaching
Artificial Intelligence (ai)

Career Highlights

Built design organization from scratch with 84% satisfaction.
Mentored over 300 designers, many now lead at top companies.
Contributed to $1B+ in ARR through innovative design strategies.

Work Experience

Brivo

Director of Product Design (4 yrs)

Cvent

Principal Product Designer / Manager (4 yrs)

CareerFoundry

Senior Mentor for UX & Product Design Immersion Courses (Part time) (8 yrs)

CACI International Inc

Principal User Experience Engineer (1 yr)

Airlines Reporting Corporation

Principal, User Experience Design (11 yrs)

Education

M.Ed. at George Mason University

BA at Brigham Young University

Graduate Certificate at University of Baltimore

AA at Brigham Young University - Idaho

Visual Design at General Assembly

UI Design at CareerFoundry

Steve Arrington

Product Manager

Washington, DC, United States20 yrs experience

Highly StableAI Enabled

Key Highlights

Built design organization from scratch with 84% satisfaction.
Mentored over 300 designers, many now lead at top companies.
Contributed to $1B+ in ARR through innovative design strategies.

Stackforce AI infers this person is a B2B SaaS design leader with expertise in AI and design systems.

Contact

stevenarrington@gmail.com LinkedIn

Skills

Core Skills

Design LeadershipProduct StrategyDesign SystemsUser Experience (ux)CoachingArtificial Intelligence (ai)

Other Skills

People ManagementGenerative AI for IndustriesFigmaReactJetpack ComposeSwiftUIUser ResearchMentoringInteraction DesignExperience DesignSoftware as a Service (SaaS)Web Content Accessibility Guidelines (WCAG)Stakeholder ManagementDesign ManagementFigma (Software)

About

Experience

20 yrs

Total Experience

5 yrs

Average Tenure

Current Experience

Brivo

Director of Product Design

Jan 2022 – Jan 2026 · 4 yrs · Hybrid

Brivo is an enterprise B2B SaaS security and IoT platform serving residents, security administrators, and resellers.
I built the product design organization across software and hardware, defining cross-portfolio strategy, establishing design governance, and integrating AI-driven capabilities. Managed team budget, performance management, vendor management and tooling. I actively collaborated across departments to transform our approach to design, product management, and go-to-market.
Hired and led a cross-disciplinary design team of 8, increasing design maturity from level 1 to 4+ and reducing design rework 40%. Operational playbooks I developed were adopted across the organization.
Contributed to ~20% YoY corporate revenue growth by adopting data-driven planning, AI VoC analysis, and user research.
Reduced development time 50% by launching cross-platform design system (Figma, React, Jetpack Compose, and SwiftUI) with 90% adoption through design governance.
100% of projects now insight-guided through adoption of AI-driven VoC analysis and actionable UX metrics.
Increased NPS 10 points and improved user satisfaction 40% by defining and executing enterprise design strategy, retiring two legacy systems, and launching AI-driven product capabilities.
Resolved 1,600+ accessibility issues in under five months, achieving WCAG AA compliance.
Achieved 84% average ease-of-use rating (SEQ) by institutionalizing critique, coaching, and compliance standards.
Led team in learning, with team members achieving top 10% UXcel certification rankings.
Managed multi-year strategic product visions for hardware and digital products, helping shape organizational roadmaps with PM and Engineering.
Award-winning hardware suite redesign, elevating brand and introducing features like facial recognition.

People ManagementGenerative AI for IndustriesDesign LeadershipProduct Strategy

Cvent

Principal Product Designer / Manager

Jan 2018 – Jan 2022 · 4 yrs

B2B2C SaaS platform for global event planning, marketing, and financial management.
I led design strategy for email/web authoring platforms, financial planning tools, and the enterprise design system used by a 50-person UX organization and 75 development teams.
Accomplishments include:
Contributed to $100M+ in sales within 12 months by architecting and governing a token-based enterprise design system.
Accelerated deployment cycles and achieved WCAG AA compliance by building scalable themeable components and governance models.
Reduced user error and increased adoption by leading modernization of modular no-code authoring tools.
Strengthened Sunshine Act compliance by enhancing financial planning tools.
Increased design system adoption by formalizing contribution and governance models with Product and Engineering leadership.
Contributed to initiatives to improve design team skills in analytics, design for accessibility, and soft skills like giving feedback, communication skills, and skill assessments.

People ManagementInteraction DesignDesign LeadershipProduct Strategy

Careerfoundry

Senior Mentor for UX & Product Design Immersion Courses (Part time)

Jan 2017 – Jan 2025 · 8 yrs · Online · Remote

EdTech platform for global product design and development education.
I mentored and evaluated emerging product designers in portfolio development and UX principles.
Accomplishments include:
Mentored 300+ designers into product careers; graduates now lead teams at Meta, Google, and IBM.
Achieved 4.97/5 student satisfaction rating across 350+ reviews by implementing structured mentorship frameworks.

MentoringInteraction DesignCoachingUser Experience (UX)

Caci international inc

Principal User Experience Engineer

Jan 2017 – Jan 2018 · 1 yr · Falls Church, VA

Federal technology contractor delivering AI-driven systems for DARPA and NavAir.
I designed AI-enabled decision support system for defense clients, translating complex machine-interpreted data into user workflows, maps, and dashboards.
Accomplishments include:
Reduced analysis time 40% and increased decision accuracy by visualizing AI-interpreted and summarized data.
Improved team efficiency by introducing repeatable, standard design workflows.

Generative AI for IndustriesInteraction DesignArtificial Intelligence (AI)User Experience (UX)

Airlines reporting corporation

Principal, User Experience Design

Jan 2006 – Jan 2017 · 11 yrs · Washington D.C. Metro Area

Airline industry fintech platform managing global collection and settlement processing.
I revamped the platform design for a high-volume fintech ecosystem of 11 products, introducing design systems and research-driven practices to complex pricing, fraud-prevention, and travel booking workflows.
Accomplishments include:
Streamlined collection and settlement processing supporting $99B ARR by simplifying interactions for complex pricing logic and fraud-prevention workflows.
Reduced defect rates 45% and decreased development rework by standardizing interaction patterns and pioneering the organization's first design system.
Reduced bounce rates 12% across two travel booking platforms through research-informed design iterations.

People ManagementInteraction DesignProduct StrategyUser Experience (UX)