Sughosh Tadas

Operations Associate

Bengaluru, Karnataka, India10 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 9 years of experience in service delivery.
  • Proven leadership and team management skills.
  • Strong customer-focused service orientation.
Stackforce AI infers this person is a Service Delivery Manager with expertise in B2B SaaS environments.

Contact

LinkedIn

Skills

Core Skills

Customer-focused ServiceLeadershipB2b SoftwareTeam Performance

Other Skills

Ticketing SystemsBusiness-to-Business (B2B)Creative Problem SolvingSkilled Multi-taskerPresentationsKey MetricsProblem SolvingBusiness RequirementsBusiness EthicsConfidentialityPrivacy PoliciesKey Performance IndicatorsTeam ManagementCustomer ServiceLeadership Accountability

About

A smart-working and motivated candidate with 9+ years of experience in Service Industry with proven communication, organisation and leadership skills seeking a position, to apply knowledge and skills I have. Pro-active and keen to learn, to improve my skills to the greatest extent in order to reach peaks in my career route and be helpful to the organization.

Experience

10 yrs
Total Experience
1 yr 8 mos
Average Tenure
3 yrs 3 mos
Current Experience

Penguin solutions

Service Delivery Manager

Feb 2023 – Present · 3 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

Ticketing SystemsTeam PerformanceCustomer-Focused ServiceBusiness-to-Business (B2B)Creative Problem SolvingSkilled Multi-tasker+11

Freshworks

Technical Account Manager

Feb 2022 – Feb 2023 · 1 yr · Bengaluru, Karnataka, India

Ticketing SystemsTeam PerformanceCustomer-Focused ServiceB2B SoftwareBusiness-to-Business (B2B)Creative Problem Solving+9

Stratus technologies

Service Analyst

Apr 2020 – Feb 2022 · 1 yr 10 mos · Bengaluru, Karnataka, India

  • Manage Calls, Deposited issues and Emails from customers world globally.
  • Process Training and OJT for new hires.
  • Weekly calls with other teams(Sales, Technical Support,Management ) across the globe to stream line the process in order to achieve KPI's and SLA's
  • Handle Escalations. Roster management for our team.
  • Achievement: Received You Rock award in FY2019-20 for best performance.
Ticketing SystemsTeam PerformanceCustomer-Focused ServiceBusiness-to-Business (B2B)Creative Problem SolvingSkilled Multi-tasker+7

Aeries technology group

Support Coordinator

Feb 2019 – Mar 2020 · 1 yr 1 mo · Bangalore

  • Manage calls, deposited issue and Emails of STRATUS customers worldwide. Basic trouble shooting of Stratus Servers.
Team PerformanceCustomer-Focused ServiceBusiness-to-Business (B2B)Creative Problem SolvingSkilled Multi-taskerKey Metrics+6

Byju's (think & learn pvt. ltd.)

Sr. Education Counselor

Jul 2018 – Jan 2019 · 6 mos · Hubli Area, India

  • Academic counselor for students from standard 4th to 12th.
  • Career counselor for 11th and 12th Students.
  • Responsible for sales in Gadag District Karnataka
Customer-Focused ServiceSkilled Multi-tasker

Hewlett packard enterprise

Server Support Engineer

Jan 2018 – Jun 2018 · 5 mos · Bengaluru, Karnataka, India

  • Level 1 support for US Customers using HPE servers.
Customer-Focused ServiceSkilled Multi-tasker

Ibm india private limited

Service Coordinator

Aug 2015 – Dec 2017 · 2 yrs 4 mos · Bengaluru Area, India

  • Co-Ordinate the support provided by IBM to BP across the Globe.
  • Training new joiners and guiding them during OJT.
  • Motivating the team and making sure the SLA targets are met.
Customer-Focused ServiceBusiness-to-Business (B2B)Creative Problem SolvingSkilled Multi-taskerTeam Performance

Education

Sai Vidya Instistute Of Technology

Bachelor of Engineering (B.E.) — Electrical and Electronics Engineering

Jan 2011 – Jan 2015

Goa Institute of Management (GIM)

Postgraduate Degree

Feb 2024 – Present

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