Sukanya Dey

Operations Associate

Kolkata, West Bengal, India9 yrs experience

Most Likely To Switch

Key Highlights

Over 6 years of experience in fraud prevention and risk management.
Led initiatives resulting in significant fraud detection and process improvements.
Passionate about mentoring teams to uphold operational excellence.

Stackforce AI infers this person is a Fraud and Risk Management Specialist with expertise in E-commerce and Customer Service sectors.

Contact

Skills

Core Skills

Fraud PreventionRisk ManagementEmployee Learning & DevelopmentCustomer Service Management

Other Skills

Data AnalyticsInvestigationInternal AuditsAuditingMachine LearningAnti-Money LaunderingSoft SkillsMentoringPerformance ManagementProblem SolvingCustomer SatisfactionNegotiationPeople ManagementTransaction MonitoringFraud Investigations

About

Fraud and Risk Operations Specialist with 6+ years of experience in compliance, investigations, and trust & safety. I lead with a balanced approach — combining data-driven decision-making with strong team collaboration to enhance efficiency and reduce risk exposure. Passionate about building secure, transparent systems and mentoring teams to uphold the highest standards of integrity and operational excellence.

Experience

9 yrs

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 8 mos

Current Experience

Twilio

Fraud Operation Specialist 2

Sep 2023 – Present · 2 yrs 8 mos · Pune, Maharashtra, India · Remote

Data AnalyticsInvestigationFraud PreventionRisk Management

Amazon

2 roles

Business Operations Specialist (Cat-Spl)

Promoted

Jun 2022 – Sep 2023 · 1 yr 3 mos

Identify and report patterns and trends of review abuse using data analysis and machine learning Techniques.
Collaborate with cross-functional teams to mitigate emerging fraud risks and make more efﬁcient process to innovate and automate risk control process.
Successfully resolved 5000+ ASIN with 3.37% fraud detection and maintained 112.63% productivity in Q1 2023.
Collaborate with engineering team to develop and test internal tools to increase 100% internal tool usage.

Internal AuditsAuditingFraud PreventionRisk Management

Transaction Risk Investigator

Aug 2021 – May 2022 · 9 mos

Analyzed regular transaction monitoring and investigation to report any violation, fraud or suspicious activity, or an activity that is unusual based on the customer's proﬁle.
Performed detailed analysis to detect pattern, trends, anomalies with transactions

Internal AuditsAnti-Money LaunderingFraud PreventionRisk Management

Teleperformance

2 roles

Communication Trainer

Promoted

Feb 2021 – Aug 2021 · 6 mos · Kolkata, West Bengal, India

Built Excel dashboard to track training progress, performance metrics and identify area of improvement for trainees.
Designed LMS training for customer service improvement

Soft SkillsMentoringEmployee Learning & DevelopmentCustomer Service Management

Customer Service Associate

Dec 2019 – Jan 2021 · 1 yr 1 mo · Kolkata, West Bengal, India

Handled inbound and outbound calls, emails, and chats from Amazon customers regarding orders, returns, refunds, chargeback and other inquiries.
Mentored and managed teams of up to 20 people.

MentoringProblem SolvingCustomer Service Management