Suman S

Operations Associate

Bengaluru, Karnataka, India6 yrs 9 mos experience

Key Highlights

Over 7 years of experience in SAP FICO consulting.
Expertise in SAP implementation and project management.
Strong customer support and training capabilities.

Stackforce AI infers this person is a SAP FICO Consultant with strong project management and customer support skills.

Contact

Skills

Core Skills

Sap FicoSap Implementation

Other Skills

SAP HANAMicrosoft OfficeLeadershipCustomer ServiceData AnalysisCustomer Support

About

Having total 7+ years of experience in that relevant 4+ years of experience as a SAP FICO Consultant with knowledge and expertise in implementing. Project management skills including working with end-user, understanding their needs, and developing strategies to implement them.

Experience

6 yrs 9 mos

Total Experience

2 yrs 3 mos

Average Tenure

Current Experience

Hsbc

Sap Finance Control support Consultant

Apr 2021 – Dec 2022 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Resolving the priority tickets as per SLA (Service Level Agreement)
Supporting to end users in Day-to-day transactions, Month end and Year end activities
Providing immediate solutions to client/end user based on the requirement of the issues
Discussing and understanding about the new requirement raised by business users and providing solution
Solving of maintenance Issues in the area of General Ledger, Account Payables, Account Receivables, Asset Accounting, and House bank
Support to Master data for General Ledger, and Asset Master Data
Automatic payment run F110 training to users, Configuration of special GL indicators
Conduction of internal KT sessions to groom the knowledge.

SAP FICO

Sabre travel technologies private limited

Sap Finance Control Consultant

Jun 2016 – Apr 2019 · 2 yrs 10 mos · Greater Bengaluru Area · On-site

As a member of the team responsible for resolving issues on priority basis.
Creating Time estimations to resolving issues.
Corrections made in the configuration settings for different company codes as per the client’s requirement.
Customizing and configuration of various areas of IMG activities including, General Ledger master records, Account receivable/ Accounts Payable, Assets Accounting.
Customized settings for clearing, posting in foreign currencies, exchange rate differences and gains and losses on valuation, realization, and translation. Basic setting of Controlling, Cash Journals, Cost Center and Profit Center Accounting, internal orders, Profitability Analysis.
Testing & Simulations in various environments to ensure quality of deliverables.
Integration FI with MM and SD. Up-loading the master data using LSMW.
Involved in Core user & end user training and preparing user manuals

SAP Implementation

Hsbc electronic processing india private limited

Backend Associate

Mar 2014 – Jun 2016 · 2 yrs 3 mos · Belandur

HSBC Electronic Data Processing I P Ltd | Mar 2014 – Jun 2016 | Global Banking & Markets | Backend Associate
SPOC for APAC region. Account creation and maintenance verifier for APAC (Singapore, Bangkok, Japan, Macao, Brunei, Bangladesh). Validate and process all fixed income (Standard Delivery Instructions) and FX (Foreign Exchange- On boarding on ISD) requests within the agreed SLA.
Approver for Derivatives for all the above APAC sites. (SUMMIT HUB, DTP). Retrieve Morning alerts for Fixed Income from OMGEO. Involved in UAT testing for Coast enhancement. Generating various report on a daily and monthly basis. Assist in the customer care, service, and support for internal employees
Manage the business and operational excellence of our customer support organization. Implement the service delivery strategy defined by the organization. Ensure that quality and service delivery standards are met and exceeded. Manage the support operations and performance activities, customer satisfaction
Drive operational improvements as it relates to customer satisfaction. Represent the Services functions as necessary on product teams and in various other HSBC’s decision-making forums. Escalate problematic customer issues to management according to standard operating procedures
Properly document each customer interaction according to company standard operating procedures. Adhere to company quality assurance guidelines and standard operating procedures