Feb 2017 – Feb 2020 · 3 yrs · Noida Area, India

• Worked in an Insurance based Product which is a one system solution for all insurance transactions which includes Claim Administration, Billing, Event Reporting and Management, Document Imaging and Security Administration.
• Responsibilities:
• 1. L2 and L3 support to provide services to the clients.
• 2. To support Insurance based application issues and follow required process of incident management and change
• management to resolve it end to end.
• 3. Understand client data requirements and recommend changes.
• 4. Providing the scripts to apply on front end as per required requests.
• 5. Upgrade of an application when new version released.
• 6. Providing the Techno functional support to the clients.

Jul 2016 – Feb 2017 · 7 mos · Gurgaon, Haryana

• Worked for Data Management Services which is responsible for managing wide range of data related to various applications, databases and windows servers.
• Responsibilities:
• 1. L2 support to provide services to the clients.
• 2. Server provisioning by providing support for Maintenance of windows servers and validation of new servers.
• 3. To coordinate with onshore partners and providing services to them.
• 4. To support infrastructure issues and follow required process of incident management or c hange management to
• resolve it end to end.
• 5. Creation and Installation of packages.
• 6. Installation of SQL Server 2012.

Mar 2013 – Jul 2016 · 3 yrs 4 mos · Gurgaon, India

• Worked in a Banking Project for managing a wide range instrument reference data, Book Reference Data (in future, expansion to Client Reference Data & Product Reference Data).
• Responsibilities:
• 1. L2 level support in providing business and IT solutions to the business users by resolution of their queries through direct communication
• 2. Customer focused and team oriented.
• 3. Day to day deliveries and Reference Data Process Management.
• 4. Address book and instrument reference data quality issues and strategize plans to address/remediate systematic
• issues causing data quality.
• 5. Liaison with Reference Data consumers and Providers/Vendors, understand their recurring data issues and put in
• a plan to address them.
• 6. Conduct root cause analysis and Impact analysis on Data change requests.
• 7. Meet regularly with consumers to establish connect & serve as a point of contact for all consumer
• queries/requirements.
• 8. Vendor relationship management.
• 9. Understand user data requirements and recommend changes.
• 10. Accountable for meeting all Risk, Compliance and Regulatory needs of the process, create actions plans to close
• audit points and mitigate any issue arising due to lack of governance and control.
• 11. Involves in incident and problem management on various production issues.
• 12. Involved management discussion to implement best practices to improve productivity and client satisfaction.
• 13. Diagnosis, Resolving and management of major production outages.
• 14. Planning and providing support for pre and post change testing and deployment, and coordinating with different teams across the Globe.