SUMIT KUMAR

Operations Associate

Bengaluru, Karnataka, India15 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in supply chain and warehouse operations.
Strong problem-solving and time management skills.
Proficient in vendor management and customer experience.

Stackforce AI infers this person is a Supply Chain and Operations Specialist with expertise in logistics and inventory management.

Contact

Skills

Core Skills

Supply Chain ManagementWarehouse Operations

Other Skills

Inventory controlWarehouse activitiesProblem solvingTime managementVendor ManagementCustomer ExperienceProficiency with Mac and PC platformsAbility to work under immense pressureImprovement of cost cutting ratioBetter knowledge of manpower handling

Experience

15 yrs 4 mos

Total Experience

2 yrs 6 mos

Average Tenure

4 yrs 11 mos

Current Experience

Meesho

Senior Procurement Specialist

Jun 2021 – Present · 4 yrs 11 mos · Bangalore, Karnataka, India

Besiva lifestyle pvt ltd

Operation Head

Jul 2018 – Jun 2021 · 2 yrs 11 mos · Greater Delhi Area

Wydr

Operation Executive

Jul 2017 – Jun 2018 · 11 mos · Gurugram, Haryana, India

Pepperfry.com

Supply Chain Executive

Nov 2014 – Jul 2017 · 2 yrs 8 mos · Greater Delhi Area

Worked with Pepperfry.com as a Sr.Executive – Warehouse Operation from 19th Nov 2014 to July 2017.
 Handling INWARD department daily reporting workers approx. 90 people in warehouse.
 Handling product verification of different category.
 Handling the mismatch & QC reject cases.
 Handling all social and OOCEO escalations.
 Taking care of all operation activities.
 Handling Inventory of WH.
 Handling inward and Outward shipments.

Inventory controlWarehouse activitiesProblem solvingTime managementSupply Chain ManagementWarehouse Operations

Magus customer dialog

Customer Service Representative

Aug 2011 – Nov 2014 · 3 yrs 3 mos · Greater Delhi Area

worked with Magus Customer Dialog Pvt. Ltd.
as a Sr.CSR (Customer Service Representetive) – BPO Inbound/Outbound Operation from Aug 2013 to Nov 2014.
 Revert the airtel digital TV customer’s e-mail.
 Out call to customers for respective issues on e-mail.
 Resolve the Q/R/C of the customer.
 Coordination with different process for resolution of the customers issue .
 Handle Escalations from clients and customers.
 Handling queries/request/complaint of dealers & engineers of airtel digital TV.
 Providing resolution based on technical knowledge provided in trainings.