Feb 2020 – Mar 2022 · 2 yrs 1 mo

•  Engineering leadership in building the Conversational Commerce platform helping enterprises connect with their customers at scale through messaging or chat applications leading to closer relationship and value-based transactions
•  Platform offering is spread across chatbots, omni and multi-channel, human and AI agent platform, messaging
•  Charter : Build distributed, highly available, fault tolerant, AI based conversation platform
•  Hiring the best talent, growing leaders from within, and retaining top talent. More importantly building the "Get-Things-Done" team
•  Technology : Akka, Couchbase, ReactJS, Kafka, Cassandra, Springboot, Microservices, and much more
• Key initiatives delivered :
• (a) Develop and deliver AgentAssist AI as a Service - A pluggable AI based recommendation service built collaboratively between Platform Engineering and Data Sciences team. Readily integratable with Google CCAI and any 3rd party service provider
• (b) Develop and successfully listed 247 Chat Widget on Salesforce AppExchange
• (c) Scaled the platform horizontally from 800 concurrent agents to 7500+ concurrent agenthands with minimal rearchitecture
• (d) Develop and deliver the Async Messaging capability of the Core Digital Conversation Platform. Developed multiple services to achieve asynchronous capability of the platform and enhanced the agent conversation console to build the right experience for human agents to handle hybrid of sync and async conversations
• (e) Overall strategy, vision and direction for next generation engagement platform
• Key people highlights :
• (a) Growing leadership from within and succession/redundancy planning
• (b) Led the team to top annual awards in HUM'2020 and HUM'2021 under 3 categories

Jun 2015 – Feb 2020 · 4 yrs 8 mos

•  Strong product and platform evangelist with significant focus on increasing adoption and solving real business problems
•  Cross-functional leader with demonstrated experience in identifying and driving organization wide initiatives
•  Responsible for end-to-end data platform strategy both from an inside-out and outside-in perspective across OmniChannels and delivery under demanding timelines
•  Conceptualized, improved, and mentored the team to build the first of its kind End-to-End integrated visitor journey simulator
•  Researched, directed adoption of the right 3rd party software through piloting, procurement and productization - interfacing with vendors, legal, security and finance functions
•  Responsibilities spanning over Dev, QE, Release, Stability, Continuous integration of the platform
•  Expanded charter portfolio and the team from a single product to the entire suite

Jan 2009 – Jun 2015 · 6 yrs 5 mos

•  Focus on consistent delivery across different products, and bring out the synergy with best practices and cohesive contribution
•  Simultaneous release management with multi-product delivery of critical components as part of Oracle Fusion Middleware foundation stack
•  Steering the roadmap with the key stakeholders - product management, release management, architects, customers and development team
•  Building an engineering team with immense focus and establishing a center of excellence across geographies
•  Complete ownership of strategy and execution of Middleware infrastructure stack components – Java Required Files, WLS-Virtual Edition, Virtual Assembly Builder, Java MBeans framework, Common Admin Framework, WLS Diagnostics, Java Cloud, Messaging

Jan 2007 – Jan 2009 · 2 yrs

•  Single Point of contact for the Oracle User Messaging Stack in Fusion Middleware
•  Develop the sipUnit and customize the tck testunit suite for the Oracle Communication Management Server. Competitive analysis evaluation using HCL SipTester
•  Co-ordinate with cross-functional teams, and work with different groups for demonstrating the product at standalone operations and integration with other components
•  Identified to lead the integration with the Sweden team codebase. Partnered with the Sweden team to start the development effort from India

Jan 2005 – Jan 2007 · 2 yrs

•  Delivered product roadmap for User Messaging Server with focus on automation in Unit, Functional, Regression and Integration scenarios
•  Spearheaded Integration with internal tools for maximizing delivery
•  SPOC for integration with distributed test environment for org-wide Continous adoption
•  Lead engineer in automating the suite around Device Repository Functional component for Cross-Device validation. Java automation with code coverage over 85%
•  Authored scenarios, validation of RFID based iOT usecases

Jan 2004 – Jan 2005 · 1 yr

•  Delivered automation on the iAS Multi-Channel Server feature, reducing 75% of the validation time for the Application Server Feature set
•  Integrated the WinRunner suite with the automated distributed validation framework, enabling the CICD process

Jan 2004 – Jan 2013 · 9 yrs

• Served as “General Secretary” of the Fun@Work Club at Oracle since inception catering to the fun, engagement, regional and cultural interests of >10000 employees in Bangalore

Jan 2002 – Jan 2004 · 2 yrs · Bengaluru Area, India

•  Lead engineer on the Independent Validation Solutions group with focus on Retek Data Warehousing products. Automated 80% of the functional validation using Excel Macros
•  Key engineer on organization wide Self-Serve Tools Development and Roll-out for Pre-Sales team - significantly reducing around 60% time to identify key cross-sell opportunities
•  Automated functional coverage for a large US Retail client using IBM Rational Robot