May 2024 – Sep 2024 · 4 mos · Remote

• Research & Development:
• Lead Research & Development team of 11 members, including 8 software developers, 1 QA Engineer, 1 QA Lead, and 1 Architect
• Spearhead transformative programs/projects, including development of new SCIM connectors (SAP ECC, S4 HANA, SAP GRC, Epic, ADP) and customisation of existing Intellectual Property products
• Oversee creation of new integrations and orchestrate cloud migrations (AWS, GCP)
• Collaborate with Chief Technical Officer to enhance products, reduce time-to-market, and seize business opportunities
• Drive customer-centric solutions by crafting Minimum Viable Products (MVPs) and Proof of Concepts
• (POCs) alongside Solution and Pre-Sales teams
• Delivery (Enterprise):
• Lead India delivery team comprising of 3 software developers and 1 QA lead
• Manage project plans, budgets, timelines, and resources for Identity and Access Management (IAM) implementations, particularly Okta
• Facilitate large-scale program implementations, transitioning business teams from manual processes to dedicated tech platforms
• DevOps:
• Lead DevOps team of 3 members, including 2 DevOps Engineers and 1 DevOps Lead
• Develop and implement comprehensive DevOps roadmap/strategy aligned with organisational goals Oversee establishment and maintenance of CI/CD pipelines for efficient and automated software delivery Define and enforce release management processes to ensure smooth and controlled software deployment
• Coordinate between multiple departments to ensure smooth software releases, minimizing downtime or
• disruptions
• General:
• Manage resources effectively, ensuring optimal utilisation of team members' time and external resources
• Drive project activities between IT, development teams, and business units, monitoring dependencies and proactively resolving risks/impediments
• Conduct Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) to ensure alignment and high-quality deliverables

Sep 2022 – May 2024 · 1 yr 8 mos · Remote

• Managed Identity Service Provider: We offer advisory, consulting, implementation, tech-enabled and managed services for identity management, cybersecurity, and cloud platforms. Customers rely on BeyondID's expertise to design, deploy, and manage innovative services, which have resulted in positive impact on their growth, productivity, and cost reductions.
• Responsibilities:
• Plan, coordinate, and execute multiple R&D projects to meet program objectives and timelines.
• Lead and manage cross-functional project teams to ensure collaboration and alignment across departments.
• Develop and maintain program budget, resource allocation, and risk management plans.
• Monitor and report program progress to executive management and stakeholders, including project status, milestones, risks, and metrics.
• Manage program changes, scope creep, and conflicts to maintain program focus and objectives.
• Foster a culture of innovation, continuous improvement, and best practices across the R&D organization.
• Develop and maintain relationships with external partners, vendors, and customers to support program objectives and enhance innovation.
• Ensure compliance with regulatory requirements, industry standards, and company policies throughout the program lifecycle.
• Provide mentorship and coaching to project team members to support their professional development and growth.

Apr 2021 – Sep 2022 · 1 yr 5 mos · Remote

• Responsibilities:
• Scrum Master:-
• ○ Exhibit Lean-Agile leadership
• ○ Support the team rules
• ○ Facilitate the team’s progress toward team goals
• ○ Lead team efforts in relentless improvement
• ○ Facilitate Scrum Ceremonies
• ○ Support the Product Owner
• ○ Promote SAFe quality practices
• ○ Build a high-performing team
• ○ Facilitate preparation and readiness for ART events
• ○ Support estimating
• Delivery Project Manager:-
• ○ Delivering multiple highly organized projects running simultaneously
• ○ Leading all aspects of a project: planning, meetings, QA, UAT to launch
• ○ Driving all project activities between IT, development teams, and the business, including monitoring internal & vendor dependencies and resolving problems proactively to ensure things are on time
• ○ Micro-managing or escalating when people need to be held to account and running interference when people need space to get stuff done
• ○ Anticipating risk, removing obstacles, and alleviating friction that impedes progress
• ○ Collecting key project metrics as part of project execution
• ○ Communicating status to program leads
• ○ Promoting continuous improvement
• ○ Asking for & giving feedback to encourage an open dialogue & transparency
• ○ Identifying and communicating additional opportunities for BeyondID to provide value to customers
• ○ Assist customers with change management planning
• ○ Documentation assembly
• ○ Provide product expertise and advisory service to customers

Apr 2019 – Apr 2021 · 2 yrs · On-site

• IDeaS Offers industry-leading pricing, forecasting & revenue management software, services and consulting. IDeaS was acquired in 2008 by SAS, the leader in business analytics software and services, and the largest independent vendor in the business intelligence market.
• Responsibilities:
• Support Client Project Manager's with the design of project plans for onboarding projects ensuring that all necessary steps are included
• Support Client Project Manager's with conducting external kickoff meetings to ensure all relevant steps are contained within the project plan and work together required partner/integration teams as required
• Track and monitor on a high-level project plan for new solutions managed by the IDeaS Integrations team
• Lead team communications and activities related to handover of new integrations from IDeaS integrations to the Client Project Manager team ensuring a proper hand over occurs
• Take proactive action to address misalignments, miscommunications, and differences among the Client Project Management team members
• Act as an escalation point for Client Project Managers, liaising with Integrations and Technical teams to bring the issues to a resolution quickly and efficiently
• Escalate issues to Sr. Manager, Client Project Management team if the Integrations issue impacts the high-level project plan and the onboarding timeline appear in jeopardy in an efficient and timely manner
• Work closely with Product Management, Sales, Integrations, Installations & Support, Client Services, Business Administration teams, etc. to ensure all required internal and external communication is handled in an appropriate and timely manner
• Follow all established departmental project documentary and communication processes
• Assist in a technical sales support role, with potential partners and/or clients
• Support and assist Integrations Team members as required
• Other duties as necessary

Apr 2017 – Mar 2019 · 1 yr 11 mos · On-site

• Responsibilities:
• Managing a team of service delivery professionals, assigning tasks and responsibilities, and ensuring that team members meet performance targets
• Overseeing the delivery of IT services to clients, ensuring that Service Level Agreements are met, and resolving any service delivery issues that arise
• Building and maintaining relationships with clients, keeping them informed about the status of their projects, and responding to their inquiries in a timely and professional manner
• Identifying areas for process improvement and working with the team to implement changes that increase efficiency and effectiveness
• Ensuring that the team has the resources it needs to deliver services to clients, including, software, and personnel
• Monitoring team performance and providing feedback to team members on their performance, identifying areas for improvement and providing coaching and training as needed
• Coordinating multiple projects simultaneously, ensuring that all projects are delivered on time, within budget, and to the client's satisfaction
• Identifying potential risks to service delivery and taking proactive steps to mitigate those risks
• Staying up to date with industry trends and best practices, and implementing new tools and techniques as appropriate to improve service delivery

Apr 2015 – Mar 2017 · 1 yr 11 mos · On-site

• Responsibilities:
• Develop and implementing service delivery processes
• Handle escalations from customers, ensuring that they are resolved to the satisfaction of all parties involved
• Identify opportunities for improvement
• Participate in strategic planning activities, providing input on service delivery issues and opportunities, and helping to shape the company's overall strategy
• Responsible for ensuring that customers are satisfied with the company's products and services. This involves monitoring customer interactions, analyzing customer feedback, and implementing improvements to the company's products and services
• Manage customer escalations and resolving customer complaints
• Maintain performance metrics- monitoring key performance indicators such as customer satisfaction scores, response times, and resolution rates, and implementing improvements as needed to ensure the team is meeting its targets
• Identify and improving processes that streamline customer service operations- bottlenecks and inefficiencies, and implementing changes to improve the overall customer service experience

Mar 2008 – Apr 2011 · 3 yrs 1 mo · Pune, Maharashtra, India · On-site

• Convergys Corporation is a global leader in customer management. Convergys India Services Private Limited was founded in 2001. The company's line of business includes providing computer related services and consulting.
• Responsibilities:
• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems
• Responded to incidents on-site, providing precise time estimations and managing customer expectations
• Managed and prioritized allocated incoming support tickets
• Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate
• Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve
• end-user experience
• Communicated technical concepts to customers clearly by phone and email
• Leveraged available resources, knowledge and equipment to resolve customer requests

Sep 2007 – Feb 2008 · 5 mos · New Delhi, Delhi, India · On-site

• Saffron Tech is a certified software development company providing web design & development, mobile app and web app development services.
• Responsibilities:
• Participate in the development, testing, and maintenance of software applications and systems
• Learn and apply programming languages, software design patterns, and development tools to create high-quality code that meets customer requirements
• Collaborate with senior developers and team members to review code, debug issues, and implement solutions
• Follow coding standards, best practices, and version control procedures to ensure code quality and traceability
• Document software design, architecture, and technical specifications for future reference and knowledge sharing
• Continuously learn and enhance technical skills, industry trends, and software development practices through self-study and training programs
• Communicate progress, issues, and risks to project managers, team leaders, and other stakeholders
• Contribute to the development of software development methodologies, tools, and processes to improve efficiency and quality