Surabhi Agrawal

Product Manager

Canada9 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in Salesforce development and cloud computing.
Delivered over 25 successful projects across multiple industries.
Proven track record in process improvement and data analysis.

Stackforce AI infers this person is a SaaS expert with strong capabilities in Salesforce and data management.

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Skills

Core Skills

Salesforce.com DevelopmentCloud ComputingBusiness ProcessData AnalysisBusiness Analysis

Other Skills

Requirements AnalysisAgile SCRUM methodologyConsultingBusiness IntelligenceProcess ImprovementDatabase ManagementSQLDatabasesJavaHTMLSDLCSASVBAC++R

Experience

9 yrs 6 mos

Total Experience

2 yrs 6 mos

Average Tenure

Current Experience

Top hat

2 roles

Senior Salesforce Manager

Promoted

Jan 2024 – Present · 2 yrs 4 mos

Salesforce Manager

Oct 2020 – Jan 2024 · 3 yrs 3 mos

Foundation: Classic to lightning migration, CPQ Implementation
Foundation: Org clean-up & Master data management setup Go to Market: Consolidation of 12 Sales processes to 4
M&A: Integrated systems & processes of 3 companies Integration: Billing & usage data into Salesforce
Security: MFA, Profiles clean-up, Sharing rules & sets
Managing SF org of 400+ users from GTM, support & operation teams Building system roadmap to align with business priorities
Identifying process bottlenecks/ Data gaps for improvements Designing architectural diagrams & process maps for visual aid Analyze day-to-day ticket trends to identify root-cause fixes
Building proof of concept to explore capabilities & identify limitations Managing projects using Agile SCRUM methodology

Salesforce.com DevelopmentCloud ComputingData AnalysisBusiness ProcessRequirements AnalysisAgile SCRUM methodology

Cloudaction

2 roles

Senior Consultant

Jan 2017 – Aug 2020 · 3 yrs 7 mos

Delivered 25+ projects across the platform - Lightning, Sales, Service, Community, CPQ, Non-profit cloud & Knowledge management
Client Industry: Banking, Software, Retail, Real Estate, Oil & Gas Worked with varied org sizes ranging from 25 to 10K+ users
Projects Delivered
Migration: 17 legacy application- SAP, Remedy, SQL to SF Lightning: Transformation of 3 Orgs, custom LWC, mobile app C360: Unique ID, de-duplication, Analytics & Visualization Adoption: Best Practices on change management & trainings

Salesforce.com DevelopmentData AnalysisConsultingBusiness Intelligence

Associate Consultant

May 2014 – Jun 2017 · 3 yrs 1 mo

Loyola university health system

Process Analyst Project Intern

Sep 2014 – Dec 2014 · 3 mos · Chicago

Reduce insurance denials by 40% by streamlining the process at Provider Relations Interviewed Staff to identify the cause for denial as lack of order referrals and timely request for claims
Propose a staffing plan to improve the claims ratio and also reduce over-time of existing employees

Business AnalysisProcess Improvement

Ideal fitness solutions

Business Analyst/Developer

Aug 2014 – Dec 2014 · 4 mos · Chicago

Automate the work order process designed to save 60 man-hours/month and integrated data repository from individual excel sheets to a database with reporting capabilities
Collaborated with Client to create current and expected workflow, leveraged current system for new process
Implemented work order process in currently used QuickBooks Accounting system instead of using another ERP application thus reducing IT overhead to the company

Business AnalysisDatabase Management

Ontoadaptive, llc

Business Analyst Intern

Mar 2014 – May 2014 · 2 mos · Greater Chicago Area

Addressed 80% of user reluctance to use the App over traditional ways by recommending incorporating the currently used industry handbook in the App, to ensure a gradual shift in consumer habits and demonstrate the time savings
Performed product validation and user acceptance test by interviewing hospital staff for recommended enhancement
Conducted competitive analysis to understand the market share and feasibility of the product

Miltech industries pvt ltd

Intern

May 2011 – Nov 2011 · 6 mos · Nagpur Area, India

> Worked in Plastic Injection molding plant as trainee in Quality and Systems/ Data management.
> Worked on Process Parameter data management of product runs in plant and documented the results.
> Reduced 10% wastage that mainly resulted from over heating of machines after running for 6 hours straight