Surabhi Tandon

Business Development Executive

Gurugram, Haryana, India13 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over a decade of experience in diverse industries.
  • Expert in customer journey optimization and strategic partnerships.
  • Proven track record in leading successful marketing strategies.
Stackforce AI infers this person is a Digital Marketing and E-commerce expert with extensive experience in customer experience design.

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Skills

Other Skills

Small Business Online MarketingDigital MarketingSalesGoogle AdwordsGoogle AnalyticsDigital StrategyMicrosoft OfficeManagementMicrosoft ExcelMicrosoft WordResearchPowerPointLeadershipTrainingSales Operations

About

With over a decade of experience, across varied industries such as Fashion, Travel and Consumer goods, I specialize in growing businesses and creating differentiated experiences & journeys for customers. My expertise spans the critical intersection of Strategy, Content Management, and Strategic Partnerships. As the CX Design Strategy lead at Cleartrip, I focus on optimizing the post booking customer journey from a holistic perspective. This role is informed by my success in leading hotel cataloging and content experiences, as well as managing complex strategic alliances, notably the Marriott Bonvoy and Flipkart collaboration. My foundation is built on 6+ years of rigorous experience within competitive tech environments, including tenure at Myntra and Google. My experiences range from building Marketing strategies (Performance, In-App content, Influencer) to Program Management, Category Building and Online Merchandising. Completed my MBA from Warwick Business School, with a specialization in Marketing and Strategy. I simultaneously consulted on a Capstone Project with Unilever in 2018. Graduated with a Bachelor's degree in Economics from St. Stephen's College, Delhi University in 2011. A Problem Solver, with strong Leadership and Execution skills, I am also an experienced People Manager, Coach and Mentor and working towards being a thought leader.

Experience

13 yrs 2 mos
Total Experience
3 yrs 2 mos
Average Tenure
3 yrs 8 mos
Current Experience

Pop

Demand Lead - Commerce

Feb 2026Present · 3 mos · Bengaluru, Karnataka, India

Cleartrip

2 roles

General Manager (Associate Director) - CX Design Head

Sep 2024Feb 2026 · 1 yr 5 mos

Deputy General Manager - Cataloging and Content

Sep 2022Present · 3 yrs 8 mos

Myntra

2 roles

Deputy Director - Sale Events Planning

Oct 2021Oct 2022 · 1 yr

  • Lead the strategy, program management and innovation for all Sale events in Myntra, including the flagship EORS (End of Reason Sale) and festive BFF(Big Fashion Festival)
  • Worked with 15+ teams & 50+ stakeholders across the organisation to drive the execution & meticulous tracking of every aspect of big and small sales.
  • Introduced several new fashion first IPs (Myntra Fashion Carnival, Myntra Showstoppers, Rewards etc.) that involved user research, planning, execution and tracking
  • Collaborated with product and tech as well as category teams to introduce new revenue generating IPs that helped increase pre-sale revenue and shortlisting by XX%
  • Lead a team of 4 program managers, who were managing and coordinating several sale events simultaneously.

Senior Manager - Experience, Merchandising and Content

May 2019Nov 2021 · 2 yrs 6 mos

  • Lead the Store team of 10+ individuals, shaping the merchandising strategy for the Myntra app as well as helping categories grow.
  • Owned the Category Solutions charter,
  • leading a diverse team of 9 strategy, fashion, and data analytics professionals, who drive differentiated shopping experiences and special projects across Myntra contributing XX% to platform revenue
  • Key Owner of Myntra's New Season Campaign (Autumn-Winter and Spring-Summer) aimed at driving the higher sale of full-priced products by creating differentiated conversations and collaborating with key stakeholders across the organization (Category, Product, Tech, Creative, Marketing, CRM)
  • Established and strengthened Myntra's POV across key relevant themes such as Myntra Wedding, Luxury, Sustainability, Gifting, Handloom by owning the project end to end from consumer research, strategy, design thinking to execution and reporting
  • Owner of all non discount led and topical content for Myntra platform, created through data-driven strategy, fashion partnerships, and trends, driving high engagement and re-engagement and successfully establishing Myntra as a fashion-forward brand that provides solutions to customers.
  • Build category-specific solutions based on consumer insights to enable a better shopping experience on the Myntra App - driving the creation of Experience and Theme Stores, Shopping aides and Collections
  • Work with key Brands to help add value to their perception and driving revenue and salience by creating and maintaining focussed stores

Unilever

MBA Consultant

Jun 2018Sep 2018 · 3 mos · United Kingdom

Google

4 roles

Digital Marketing Manager

Nov 2016Aug 2017 · 9 mos

Digital Marketing Strategist (Associate), Mid Market Sales

Promoted

Jan 2014Oct 2016 · 2 yrs 9 mos

  • As an Online Marketing Strategist and Specialist for Smaller and Medium Businesses(SMB’s)for the North American Market, I worked in close collaboration with two Sales Representatives on a 60 client portfolio every quarter. My role entailed designing and executing a Digital Marketing Strategy for these clients, keeping their marketing goals in mind.
  • Promoted from Associate to Strategist in the Digital Marketing team in 2016. As an Associate, was also responsible for Account Optimisation: planning and managing budgets and campaigns, optimising spending across channels and geographies, helping drive affiliate and performance based marketing and analysing and reporting on KPIs for clients
  • I was also Quality Lead and Trainer for the 100 member quality team, leading a 5 member Vendor Partners Team.
  • Some Key Milestones:
  • Designed and executed Digital Marketing Strategy for 60 Clients from
  • diverse industries in North America, providing strategic and data driven
  • Industry Insights and customized solutions, resulting in XXX Million
  • Revenue for the Google Business Org in 2016.
  • Created and Implemented a ‘Holiday Centric Growth Strategy’,
  • analysing YoY seasonal trends across Industry, Peers and Platform, for
  • key retail clients during Thanksgiving and Christmas 2015, resulting in
  • 50% increase in Sales for clients and 100% revenue increase to Google.
  • Founded and led the Quality Team, responsible for auditing suggestions
  • sent by the 100-member Global team to Clients, that pushed the quality
  • audit rate from 1% to 100% and improved customer feedback.

Adwords Associate, Ad Review Operations

Promoted

Jan 2013Dec 2013 · 11 mos

  • I owned the workflow and designed the process for Ad Reviews for the Spanish and Portuguese (LATAM) markets for policy control to ensure all content was of good quality and completed in a timely fashion.
  • I was also appointed the Chief Mentor for the team in 2013. My role involved Restructuring the Mentorship program to smoothly onboard new team member's and Standardising the mentor’s role.
  • Some Key Milestones:
  • The Spanish and Portuguese (LATAM) markets that I owned, were the first ever in the History of the team for a continuous week, to hit 100% completed reviews of all incoming volume within 24 hours TAT with 100% quality. This lead to great callouts from the team and stakeholders and a higher level of trust and engagement with our LATAM teammates.
  • Over the year I mentored 11 New Members in the Ad Reviews team, helping them with their core job, training them on various policies and addressing all their concerns about the team and the culture. This helped these members ramp up quickly and become high contributing members of the team. I received several call outs and peer awards from my Mentee's and Teammates for my efforts in transforming the Mentorship Process.

AdWords Representative, Ads Reviews Operations

Jul 2011Dec 2012 · 1 yr 5 mos

  • My role at the start of my career was to review ad content for quality and accuracy and ensure ad submissions adhered to legal policy (for the US Market) through manual and automated interventions.
  • Some Key Milestones:
  • Worked across markets establishing a high productivity and quality and consistently meeting and exceeding expectations.
  • Received the highly coveted Award for 'Top Contributor To Core Job' for Q4'2012 in our 100+ member team, for excellent quality and high productivity, all while maintaining a good TAT.
  • Multitasked to be able to help with various difficult formats and served as a backup for the SEA and India Market for a quarter(Q3, 2012) while still working in the English, US space. I received several call outs and awards from the team for my contributions during this critical phase.

Cry

Intern

May 2010Jul 2010 · 2 mos · Kolkata Area, India

  • As team Lead for 7 summer interns chosen over 100 applicants for the CRY (Eastern Region) Planning Team, my team of interns and I Strategized ways to tap volunteers from diverse segments to involve and educate them on child rights.
  • Some Key Milestones:
  • The team analyzed the Right to Education Act and surveyed Municipal Schools in Bengal. Drafted a paper on conditions of these schools which received large local media coverage.
  • Was Editor - In - Chief of the East India ‘Annual CRY Yearbook’ and successfully published it.
  • Scripted three documentaries that highlighted situations of ‘Gender Discrimination amongst Children’.
  • Prepared a photo documentary on lives of street children who work as vendors in public places.
  • Prepared a report on the lives of the Potter community of Kumortuli.

Education

St. Stephen's College, Delhi

Bachelor's degree Economics — Economics

Jan 2008Jan 2011

University of Warwick - Warwick Business School

Master of Business Administration — MBA

Jan 2017Jan 2018

UBC Sauder School of Business

Master of Business Administration - MBA (Exchange)

Jan 2018Jan 2018

La Martiniere For Girls

Jan 2006Jan 2008

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