Surbhi Saxena

Operations Associate

Noida, Uttar Pradesh, India8 yrs 9 mos experience

Highly Stable

Key Highlights

Expert in managing key client relationships and reducing losses.
Proficient in data analysis and reconciliation processes.
Strong leadership skills with a focus on team collaboration.

Stackforce AI infers this person is a Logistics and Technology Solutions expert with strong capabilities in client management and data analysis.

Contact

Skills

Core Skills

ReconciliationLoss & Fraud PreventionCustomer Relationship Management (crm)Business DevelopmentQuality AssuranceData Analysis

Other Skills

Loss PreventionCritical ThinkingProject ManagementAnalytical SkillsMicrosoft OfficeData ManagementMicrosoft SQL ServerPivot TablesData RepresentationLogistics Management

About

Experienced professional with a demonstrated history of working in the Key Account Management, Customer Relationship Management, Technology Solutions, now in Logistics and Supply Chain Management. Skilled in Microsoft Excel, Building & Managing Client Relations, Leadership, Project Management, and Microsoft Office, Data Management, Data Analysis etc. Strong professional with a BCA focused in Computer Sciences and Support Services from Guru Gobind Singh Indraprastha University. Assists Senior Managers and Managers with accomplishing demanding targets by working closely with the clients, encouraging and coordinating with resources at PAN India level. Methodical and well-organized in optimizing coverage to meet work demands. Proficient in Reconciliation, Loss & Fraud Prevention, and ready to help with diverse needs. Thorough in researching and helping to solve issues and accurate with calculations, transactions, Loss prediction and taking provisions for the same. Passionate about delivering outstanding quality and service.

Experience

8 yrs 9 mos

Total Experience

2 yrs 11 mos

Average Tenure

Current Experience

Delhivery

Assistant Manager

Nov 2019 – Oct 2023 · 3 yrs 11 mos · Gurugram, Haryana, India · On-site

End to end monthly reconciliation with organization's major clients (Flipkart, SBI Cards, ICICI Bank, RBL Bank, Jio, Netmeds etc.) to save losses.
Working closely with PAN India Operations to reach the goal of timely closures and loss saving. Reducing the Reverse TAT, pushing timely returns and sharing PODs with client to reduce the claimed loss.
Critically evaluating and reconciling the dispute reduction in the given period of Reconciliation cycle.
Enhancing skills of negotiation and keeping client satisfaction go hand in hand.
Maintaining Credit Note Trackers to keep a check on monthly losses of individual clients and work to improve them
Quarterly estimating and saving organization’s loss under different dispute categories.
Loss and fraud prevention.
Salesforce
Quarterly Loss & Damage Provisions and prediction of Losses

Loss PreventionCritical ThinkingReconciliationLoss & Fraud Prevention

Heptagon technologies pvt ltd

Relationship Manager

Feb 2019 – Nov 2019 · 9 mos · Gurgaon, Haryana, India · On-site

Work closely with C Level Executives to develop and deliver IT projects as per client requirements.
Building relationship with key decision makers to open new opportunities in the existing account.
Worked with Development and BD departments to facilitate communication and deliver personalized IT solutions to clients like Yes Bank and Kotak Bank.
Maintained knowledge on banking products and distribution to provide optimal service support.
Work closely with tech team to deliver products and services to client on time.

Customer Relationship Management (CRM)Business Development

Ibm daksh services india private limited

Quality Analyst

Jul 2014 – Aug 2018 · 4 yrs 1 mo · Gurugram, Haryana, India · On-site

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Defined and implemented quality initiatives to reduce risk.
Developed training materials, SOPs and work instructions to supplement new team member onboarding.

Customer Relationship Management (CRM)Analytical SkillsQuality AssuranceData Analysis