May 2023 – Dec 2023 · 7 mos

• Revenue Strategy & Operations

Nov 2022 – Dec 2023 · 1 yr 1 mo

Jan 2022 – May 2023 · 1 yr 4 mos

Jul 2021 – Dec 2021 · 5 mos

Jan 2021 – Jul 2021 · 6 mos

May 2019 – Dec 2020 · 1 yr 7 mos

• Chargebee Inc. is an online subscription and recurring billing solutions provider for SaaS and Subscription-based companies. Chargebee removes billing complexities by automating the tedious recurring revenue business. Chargebee integrates with the leading payment gateways around the world to let you automate both online and offline payment collection, invoicing, email notifications and customer management.

Mar 2017 – Sep 2017 · 6 mos · Bengaluru, Karnataka, India

• Key Result Areas:
• Responsible for Underwriting/ Judgemental Credit Decisioning of Unsecured Consumer Credit Cards in Retail Lending
• Certified Credit Approval Discretion (CAD) “A” holder with Total Lending Discretion (TLD): $30,000 AUD.
• Analyzed and serviced unsecured consumer lending products by utilizing judgmental credit skills to minimize credit risk and maximize operational profits.
• Highlights:
• Reviewed 50+ applications achieving daily targets
• Highest number of Black Credit Cards (AUD $15K min limit) of high value approved in a quarter without quality errors and catapulting profits to newer heights.
• Identified target customers and established successful plans to develop them, thereby bringing in over AUD $150,000,000 worth additional revenue.
• High level of quality output through the exercising of quality credit decisions, within CAD guidelines, while ensuring excellence in customer service and adherence to Group Credit Policy, Code of Banking Practice and service level agreements.

Mar 2014 – Nov 2016 · 2 yrs 8 mos · Bengaluru, Karnataka, India

• Key Result Areas:
• Excelled as top performer in Credit Card Collections, Debit Card Disputes (Visa-UK) and Customer Support Unit (CSU)
• Led as a Trainer & Mentored a batch of 25+ staff on Debit Card Disputes & Credit Card Collections with 100% success rate.
• Organized regular Process & Quality Refresher sessions to cascade process updates & amplify the performance of team members.
• Handled escalation cases and resolved them within TAT with high efficiency across all Lines of Businesses.
• Conceptualized & implemented competitive strategies for maximizing collections & developed and expanded product share towards the achievement of revenue & profitability targets.
• Highlights:
• Led as a key figure in the successful migration of the Debit Card Disputes (Visa-UK) process from Manila, Philippines to the UK by acting as a BCP station and Spearheading a Team at Bangalore over a year till February 2016.
• Formulated RCA on High AHT trends & identified effective ways to minimize it & reduced AHT by 22%
• Discovered a walkthrough for a glitch minimizing IT downtime by 85%.(effectively saving ~80-90 productivity Hrs/Month)
• Collaborated with WFM in Real Time Operations (RTO) & Staff Scheduling as per business requirements.
• Executed & reviewed A1NP hygiene monitoring & distinguished missed opportunities and developed rebuttals.
• Analyzed promise kept percentage and RPC conversions & orchestrated Continuous Improvement Plans.
• Drove “Cash Collection Improvement Project” to increase the average payment size.
• Assisted on “Trace” Project to connect with Non-Traceable/ Gone-Away accounts
• Compiled, Analyzed & Maintained data of monthly management reports to measure overall portfolio performance across various products.
• Pioneered & conceptualized an excel template for staff AHT, Login-in Hours, Break Adherence reports & KPI parameters.

Jan 2013 – Jan 2014 · 1 yr · Bangalore

• 1. Project supervision on new mobile & web applications developed in the company & its market sustainability..
• 2. Public Speaking in various colleges which included conducting seminars and workshops on “Upcoming Technologies”.
• 3. Creating awareness on the same in the field of Virtualization using tools like VMware Workstation & Player; Networking using tools like Cisco Packet Tracer and GNS3; and various Security & Protocol Analysing tools.
• 4. Market research and analysis on the current skill gaps in various industries & opportunities for freshers from ITI, Polytechnic, BCA, B.E.
• 5. Design & Introduction of new technical career courses; its marketing and promotion scheme and a market survey of the competition.
• 6. Consulting on ways to make the company more visible in the industry using social media marketing.