Suryakiran Jose

Software Engineer

Bengaluru, Karnataka, India4 yrs 9 mos experience

Key Highlights

Expert in managing DDI solutions for SaaS clients.
Proficient in advanced network security protocols.
Strong background in troubleshooting and client support.

Stackforce AI infers this person is a Network Security Engineer specializing in SaaS and cybersecurity solutions.

Contact

Skills

Core Skills

Network SecurityDdiSaas SupportCloud IntegrationNetwork ManagementTechnical Support

Other Skills

DDIPBloxOne DDIDNSDHCPWiresharkLokiGrafanaSaaSCybersecurityCloud Data ConnectorPalo Alto NetworksDNS SecurityIPSecLogging & ReportingF5 BigIP

About

I'm a Network Security Engineer with extensive experience in implementing and troubleshooting network infrastructure, including firewalls, routers, switches, and monitoring tools. Proficient in protocols like SSL/TLS, DNS, DHCP, and Microsoft AD, I ensure seamless network operations through VPN and firewall appliances. Currently at Infoblox, I provide high-level remote support for SaaS clients, managing BloxOne DDI solutions, troubleshooting connectivity, and supporting cybersecurity initiatives with real-time threat detection. Skilled in VPN technologies (IPSEC, SSL VPN, Global Protect), Routing & Switching (OSPF, BGP), and network traffic analysis, I also collaborate with Engineering for system improvements. I integrate on-prem DNS, DHCP, and IPAM data with cloud platforms, utilizing tools like Wireshark, Loki, and Grafana for advanced diagnostics. With strong communication skills, I support clients 24x7, ensuring secure and reliable network operations.

Experience

4 yrs 9 mos

Total Experience

1 yr 5 mos

Average Tenure

4 mos

Current Experience

Ntt data, inc.

Senior Network Security Engineer

Jan 2026 – Present · 4 mos · Bengaluru, Karnataka, India

DDIDDIPNetwork Security

Infoblox

Enterprise TSE - SaaS

Mar 2024 – Jan 2026 · 1 yr 10 mos · Trivandrum, Kerala, India · Hybrid

Responsibilities:
Execute high-level remote technical support for Infoblox SaaS clientele, handling issues from inception to resolution.
Administer BloxOne DDI solutions, managing DHCP/DNS server configurations, zone management, and record creation.
Resolve connectivity issues between DDI servers and BloxOne Cloud SaaS data centers, ensuring reliable communication.
Address technical issues for BloxOne Endpoint and DNS security products, including DNS Forwarding Proxy and External Networks.
Support cybersecurity initiatives by troubleshooting real-time threat detection, network visibility, and security intelligence via SOC Insights.
Install and configure Infoblox software and third-party applications in lab environments for testing and validating solutions.
Collaborate with Engineering teams to resolve bugs and enhance system performance and user experience.
Integrate on-prem DNS, DHCP, and IPAM data with cloud-based platforms using Cloud Data Connector for centralized management and security analytics.
Maintain clear, timely communication with customers, offering accurate feedback and solutions to address their concerns.
Use diagnostic tools like Wireshark for packet capture, operate in Linux environments, and employ Loki and Grafana for advanced log analysis.
Author and maintain technical documentation, including knowledge base articles to assist customers in using Infoblox products effectively.
Contribute to continuous improvement by proposing system and application enhancements.
Ensure consistent support availability in a 24x7x365 environment through rotational shifts and on-call duties.

BloxOne DDIDNSDHCPWiresharkLokiGrafana+4

Iopex technologies

Network Security Engineer

Feb 2022 – Mar 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India

Responsibilities:
Provide technical support to customers and partners via phone, email, and other communication channels.
Troubleshoot and resolve complex network and security issues related to Palo Alto Networks products.
Collaborate with cross-functional teams to escalate and address critical cases.
Analyze and diagnose network configurations and security policies.
Develop and maintain a strong understanding of Palo Alto Networks' products and technologies.
Assist in reproducing customer-reported issues in lab environments for further analysis.
Document case details, troubleshooting steps, and resolutions for knowledge base and future reference.
Continuously stay up-to-date with the latest product updates, industry trends, and best practices.
Participate in regular training sessions and knowledge-sharing activities within the team.
Skills: Dataplane troubleshooting • MP troubleshooting • DNS Security • Log Management • IPSec • IPv6 • Logging & Reporting • Panorama • URL Filtering