Nov 2023 – Present · 2 yrs 6 mos · Oak Harbor, Washington, United States · On-site

• From transformative web development to comprehensive cybersecurity consulting, SJA Consulting is your partner in crafting secure, innovative digital experiences. Let’s build a future where your business not only succeeds but thrives.

Sep 2022 – Jul 2023 · 10 mos · Seattle, Washington, United States · Remote

• Managed team of Senior Sales Engineers at fast-growing startup disrupting the Observability space.
• Established standardized GitOps best practices and DevOps workflow to develop new demo features in collaborative environments.

Jun 2021 – Aug 2022 · 1 yr 2 mos · San Francisco, California, United States · Remote

• Recruited, hired, onboarded, and trained Sales Engineering team from the ground up.
• Established feature requirement flywheel between Sales, Customer Success, GTM, Product, and Engineering teams.
• Routinely exceeded 100% of revenue objectives through cross-team collaboration.
• Developed Proof of Concept approach focused on winning confidence of technical customers.
• Defined company's technical vision and strategy to customers and prospects.

Sep 2018 – Jun 2021 · 2 yrs 9 mos · San Francisco, California, United States · On-site

• Led the growth of Cloudflare's Solutions Engineering organization from one of the first 10 Solutions Engineers to managing a team of 8 covering the US West and Central Field regions.
• Responsible for multi-million dollar book of business of strategic customers and partners of varying size.
• Collaborated with cross-functional leads in Product and Engineering to innovate scalable cloud solutions.
• Delivered security and performance strategies that optimized web applications by recommending best practices in edge technologies & content delivery.
• Educated, empowered, and ensured the long-term success of Enterprises as technical customer advocate.
• Recruited, interviewed, and hired dozens of new members to grow the team.
• Balanced team workload against capabilities, and delegated responsibility to team leads.
• Supported all team members with mentorship and guidance for career goals.
• Defined team processes and best practices, and shared the team's solutions across the organization.
• Wrote and delivered presentations on behalf of the team at customer and partner events.

Jul 2016 – Aug 2018 · 2 yrs 1 mo · San Francisco, California, United States · On-site

Jul 2015 – Jun 2016 · 11 mos · San Francisco, California, United States · On-site

Jul 2013 – Jul 2015 · 2 yrs · San Francisco, California, United States · On-site

• Senior-level support technician at a quickly growing startup providing an auto scaling website hosting and DevOps platform.
• Delivered clear, accurate, well-executed, and empathetic solutions to highly complex, technical problems.
• Triaged customer issues, communicating platform incidents, and administering tickets.
• Provided expertise on continuous integration and code deployment workflow.
• Audited web application architecture and conducted performance load testing.
• Achieved customer satisfaction ratings of 95% or greater.

Jan 2013 – May 2013 · 4 mos · Boston, Massachusetts, United States · Remote

• Client advisor for a software company providing cloud hosting and technical support for Drupal.

Jul 2006 – Oct 2009 · 3 yrs 3 mos · Milpitas, California, United States · On-site

• Assistant to the Production Manager of a major semiconductor Quartz manufacturing facility.

Oct 2005 – Feb 2006 · 4 mos · Kenwood, California, United States · On-site

Feb 2004 – Sep 2005 · 1 yr 7 mos · Santa Rosa, California, United States · On-site

Mar 2002 – Jan 2004 · 1 yr 10 mos · Santa Rosa, California, United States · Hybrid

• System administrator for a rack of Linux and Windows 2000 servers.