Nov 2025 – Present · 6 mos · Fairfax, Virginia, United States · Remote

• I serve as an advisory board member for Valo.ai, providing strategic guidance on product direction, market positioning, and go-to-market strategy. In this role, I contribute architectural insight, industry expertise, and ongoing feedback to support Valo.ai’s roadmap and long-term growth.

Jun 2025 – Present · 11 mos · Fairfax, Virginia, United States · Remote

• Trusted advisor to leadership on enterprise architecture, delivery enablement, and DevOps strategy, with a focus on scaling Salesforce implementations for legal industry clients.
• Established standards for release management, sandbox governance, and environment lifecycle to support predictable, high-quality deployments.
• Introduced repeatable frameworks for architectural review, technical documentation, and mentoring of the internal architect community.
• Acting as a force multiplier by aligning technical direction with business priorities, driving maturity across delivery and operations.
• Strengthened internal and client security posture by implementing identity and access management controls, enforcing MFA and SSO standards, and developing environment-hardening protocols aligned with Salesforce best practices.
• Partner with executive leadership on pre-sales strategy, client architecture assessments, and proposal development to shape high-value engagements and articulate Banjaxed’s architectural differentiation.
• Advise on strategic partnerships with complementary Salesforce ISVs and technology providers to enhance solution offerings and expand delivery capability.

Mar 2023 – Jun 2025 · 2 yrs 3 mos · McLean, Virginia, United States · Remote

• Manage multiple concurrent projects as the senior-most technical leader, providing mentorship and direction to solution architects, developers, solution engineers, and business analysts.
• Accountable for end-to-end success of technical solutions, including thorough review of on- and off-platform architectures and technical documentation.
• Represent teams in third-party Architectural Review Boards (ARBs) to validate and advocate for project designs while ensuring compliance with industry standards.
• Serve as a member of Booz Allen Hamilton’s internal ARB, advising technical architects on complex solution design and implementation strategies.
• Design and implement robust, scalable solutions to improve service delivery, operational efficiency, and alignment with the Department of Veterans Affairs’ mission.
• Collaborate with VA stakeholders to develop technology solutions tailored to their unique requirements, advancing veteran care through CRM innovations.
• Lead efforts on complex proposals, working closely with Booz Allen’s Delivery Team Center (DTC), Salesforce, and teaming partners to design winning strategies and secure client engagements.
• Serve on committees focused on innovative, continuous engagement with DTC, Salesforce, and teaming partners, driving collaboration and alignment across key stakeholders.
• Mentor and train aspiring Salesforce Certified Technical Architects as one of four CTA Review Board instructors, fostering professional growth within the organization.

Oct 2022 – Dec 2023 · 1 yr 2 mos · Rotterdam, South Holland, Netherlands · Remote

• Sole instructor for the internal Salesforce Academy, delivering bi-weekly seminars on a diverse range of Salesforce architectural topics tailored for mid- and senior-level Salesforce consultants.
• Conducted 1.5-hour interactive sessions via Zoom, with recordings distributed to a wider internal audience for on-demand learning.
• Leveraged AI tools to design visually engaging and educational presentations, creating a personal library of lectures that are shared with a global audience to promote knowledge dissemination and professional development.
• Developed a structured curriculum focused on practical and advanced Salesforce concepts, equipping participants with the skills to excel in complex architectural roles.

Aug 2022 – Feb 2023 · 6 mos · United States

• Advise clients on Salesforce-centric digital transformation strategies, aligning technical solutions with business goals to drive efficiency and innovation.
• Participate in pre-sales activities, including client discovery, proposal development, and solution demonstrations, to support business acquisition efforts.
• Present new and relevant options and strategies to existing clients, fostering organic business growth and revenue generation through value-driven engagement.
• Engage in solution-based account development, collaborating with stakeholders to identify opportunities and implement tailored Salesforce solutions.
• Lead idea generation sessions, fostering creativity and innovation to address complex client challenges and opportunities.
• Design cutting-edge solutions leveraging Salesforce’s latest best practices and industry thought leadership to ensure scalable and sustainable outcomes.
• Serve as the delivery and best practices lead, ensuring projects adhere to high-quality standards and align with organizational objectives.
• Contribute to the development of internal consulting practices, streamlining methodologies and enhancing service delivery processes.
• Mentor internal Salesforce Certified Technical Architect (CTA) aspirants, providing guidance on study strategies and preparation for certification success.
• Form strategic alliances with complementary Salesforce service providers, such as Elements.cloud, to deliver comprehensive solutions.
• Leverage multilingual capabilities to build rapport and communicate effectively with international colleagues and stakeholders in Russian, German, Polish, and Spanish.

Aug 2021 – Jul 2022 · 11 mos · Remote

• Serve as a trusted advisor on process optimization and DevOps implementation strategies, enabling clients to achieve seamless integration and operational efficiency.
• Provide expert guidance on Salesforce-centric enterprise architecture best practices, ensuring alignment with organizational goals and scalability.
• Optimize DevOps processes by crafting robust environment strategies, enhancing org management, and improving testing and training protocols to maximize efficiency and minimize risk.
• Act as the primary client advocate, collaborating with business, implementation, support, and product teams to ensure alignment, resolve challenges, and deliver exceptional outcomes.
• Develop and implement scalable, repeatable frameworks that streamline enterprise architecture and DevOps workflows for long-term success.

Oct 2020 – Aug 2021 · 10 mos · United States

• Led as the Senior Solutions Architect on a portfolio of up to 12 active implementations of varying complexity, ensuring project success through meticulous oversight and guidance.
• Closely mentored and trained solution engineers, fostering professional growth and building a high-performing technical team.
• Hosted a weekly "Nerd Roundtable," facilitating knowledge-sharing, innovation, and team collaboration on emerging technologies and industry trends.
• Employed industry best practices to drive successful project outcomes while actively contributing to team growth by winning new clients and delivering exceptional results.
• Played a key role in pre-sales activities, including requirements gathering, scoping recommendations, and solution planning to align client needs with technical capabilities.
• Led an overseas project with stakeholders in the UK and Russia, supporting the initiative bilingually in English and Russian to ensure seamless communication and collaboration.
• Collaborated directly with Salesforce Relationship Managers (RMs) and Account Executives (AEs) to identify and propose new opportunities and solutions tailored to client objectives.
• Delivered innovative, scalable solutions that exceeded client expectations, contributing to overall team and organizational success.

Apr 2020 – Oct 2020 · 6 mos · Remote

• Specialized in Salesforce CPQ and Billing solutions, primarily within a training environment to equip teams with advanced knowledge and best practices.
• Acted as a consultant on a large-scale enterprise billing project, delivering tailored solutions to meet complex business requirements and streamline billing processes.
• Provided strategic guidance on CPQ implementation, ensuring alignment with organizational objectives and maximizing return on investment.

Feb 2019 – Apr 2020 · 1 yr 2 mos · Washington D.C. Metro Area

• Directed four simultaneous projects for diverse clients, including a high-profile European sports media company and a U.S. publicly traded enterprise technology company, ensuring successful delivery across industries and geographies.
• Led requirements gathering workshops both domestically and internationally, fostering clear understanding and alignment between stakeholders and technical teams.
• Authored comprehensive Business Requirements Documents (BRDs) and Solution Design Documents (SDDs) to support clear communication and robust implementation strategies.
• Delivered end-to-end solutions, encompassing advanced configuration and automation to optimize client processes and workflows.
• Conducted client demos to showcase solution functionality and value, ensuring client satisfaction and project buy-in.
• Designed and implemented scalable data architectures and oversaw integration efforts to ensure seamless system interoperability.
• Collaborated with the Marketing Cloud practice to deliver cohesive, multi-cloud solutions that drive business success.
• Oversaw User Acceptance Testing (UAT), ensuring high-quality deliverables met or exceeded client expectations.
• Developed deployment strategies and managed change processes to facilitate smooth transitions and adoption.
• Combined technical expertise with strategic insight to deliver impactful, client-focused solutions that enhance operational efficiency and business outcomes.

Feb 2019 – Apr 2020 · 1 yr 2 mos · Washington D.C. Metro Area

• RelationEdge is now Rackspace.

Jun 2017 – Feb 2019 · 1 yr 8 mos · Herndon, Virginia

• Served as the sole Solutions Architect for a long-term boutique project with an innovative water conservation company, developing industry-leading technology built entirely on Salesforce.com.
• Designed and implemented cutting-edge solutions tailored to the client's unique business model, enabling advancements in water conservation through custom Salesforce functionalities.
• Led a previous project involving the implementation of Financial Services Cloud (FSC) integrated with Skience, a proprietary technology solution by Athene Group, to streamline operations and enhance client relationship management.
• Delivered scalable, client-focused solutions by combining deep Salesforce expertise with a commitment to innovation and operational excellence.

Aug 2016 – Jun 2017 · 10 mos · Mclean, Virginia

• Senior Business Analyst with a focus on advanced Salesforce configuration across Sales, Service, and Communities Clouds, AppExchange packages, and software integrations.
• Provided subject matter expertise in business process enhancement and automation, leveraging tools like Process Builder, Visual Workflow, Workflow Rules, Lightning Experience, Wave Analytics, and Data Loader to deliver scalable solutions.
• Conducted client demos and presentations, authored progress reports, and maintained transparent communication to ensure project alignment with client goals.
• Managed remote projects and led geographically distributed teams, ensuring seamless collaboration and efficient project delivery.
• Facilitated requirements gathering workshops, collaborated closely with development teams, and supported comprehensive testing processes to achieve high-quality deliverables.
• Contributed actively to corporate business development initiatives, including scoping and planning for new opportunities.
• Delivered impactful solutions for key projects:
• Fannie Mae Single Family Pilots: Service Cloud implementation to enhance operational efficiency.
• AARP Volunteer Technology Modernization: Communities Cloud deployment to modernize volunteer engagement.
• Serta Simmons Bedding: Service Cloud integration to streamline customer service processes.

Jan 2016 – Apr 2016 · 3 mos · Washington DC-Baltimore Area

• Served as a Salesforce Admin for over 100 users – enabled key stakeholders (C-Suite) to determine pricing for the new market, generate reports, forecast sales pipeline, and business development as well as risk via newly-implemented data model.
• Identified the need for and established Sales Operations within the company based on Salesforce-powered data aggregation and management.
• Created user stories from requirements, reviewed, clarified and prioritized said stories.
• Created custom fields, complex nested formulas, objects, page layouts, list views, and dashboards in Salesforce Enterprise Edition.
• Automated key Salesforce processes to generate complex Bill of Materials calculations.
• Oversaw SFDC configuration changes, user setup, and support, and worked with staff and vendors on integrations with external systems such as lead generation, email marketing, and Paperless Proposal.
• Supported the service desk by building key dashboards and reports measuring SLA adherence and inventory lifespan.
• Ensured CRM data quality by restructuring account hierarchy, preparing new data for import, de-duplicating, sanitizing and merging records.
• Optimized sales pipeline visualization reporting and management.
• Programmed a web-based nested-formula quote calculator that fed into Salesforce via API and webhooks.
• Gave solution demos to key stakeholders (including CEO) and project team.
• Kept the Managing Director fully updated on risk elements.

Aug 2013 – Jan 2016 · 2 yrs 5 mos

• Conceived and built industry’s first Global Distribution System for on-demand office space bookings via bi-directional API connections – real-time aggregation/distribution.
• Assumed leadership of start-up in crisis mode and raised additional capital ($130K+); 52%
• increase in total funding.
• Recruited and rebuilt technology (3 members) and sales (5 members) teams from ground up at well below market rates, compensated mostly with stock options.
• Rebuilt and engaged Board of Advisors (4 members).
• Finalized outstanding deliverables from previous team (5 members) – 2 real time IMS integrations.
• Managed product development using Jira, Confluence, Trello and other issue tracking products and team collaboration software: Basecamp, Campfire, Yammer, Slack.
• Worked closely with new development team to ensure that solutions met business requirements and achieved scalability; 96% increase in bookable inventory.
• Expanded industry partnerships to include world’s largest supplier of executive/serviced office space – Regus, PLC with over 40% global market stake.

Sep 2012 – Aug 2013 · 11 mos

• Raised all seed capital for company: $250K.
• Established roadmap for new company: industry’s first Global Distribution System.
• Reviewed reports and adjusted social media strategy based on Salesforce Radian6, SproutSocial and other reports.
• Ran 18,000+ sq. ft. downtown Washington, DC (2000 K St.) serviced office facility for Q4 2012, being thoroughly involved in every facet of operation.
• Prepared presentations and pitched 25+ angel investor groups.
• Advanced relationships with existing and new office providers, grew commissions by 25%.
• Recruited team and negotiated stock options/compensation, duties and responsibilities.
• Vetted all vendors, leading venture law firm, accounting firm and business insurance.
• Secured all proper business operating attributes: legal, insurance, business licenses, government filings, tax returns, NDAs and employment agreements.
• Instituted financial reporting procedures, accounting practices to ensure cash flow.
• Calculated and managed operating budget and conservatively managed all expenditure.

Dec 2009 – Dec 2015 · 6 yrs · Washington DC-Baltimore Area

• Extensively used Salesforce CRM for lead, account and opportunity management.
• Configured all relevant SFDC business processes: workflow, validation, escalation, etc.
• Set up customized SFDC auto-responders for proper lead routing and delegation.
• Developed SFDC custom objects to analyze and score office provider proposals.
• Developed SFDC formulae to analyze, score and compare proposed office space quotes.
• Relied on SFDC data to negotiate deals for clients.
• Established SFDC parameters for effective customer follow-up and repeat business generation.
• Growth requires flexibility, cash flow and limited risk. We work with executives to align the right office strategy with their business goals. Our concierge-style approach and personal service address the typical challenges growing companies face: start-up phase, new market entry, unpredictability of employee numbers, flexibility, total occupancy cost savings, speed to market, and capital expenditure savings.
• Executive Space Solutions partners with office space suppliers in the leading urban markets around the globe, who offer high-quality space at terms significantly more flexible than traditional office leases.

Sep 2007 – Dec 2014 · 7 yrs 3 mos · Washington, DC

• Founded and operated one-on-one serviced office space marketing and tenant representation company.
• Built strong web presence harnessing the power of Wordpress as CMS for lead generation.
• Integrated Wordpress with Salesforce CRM for effective business opportunity development, customer follow-up and collaboration with independent contractors and referral sources.
• Heavily customized Salesforce to suit lead assignments, customer updates, and auto-responders.

Aug 2004 – Nov 2012 · 8 yrs 3 mos · Washington, DC

• Won new clients: Alcoa, Sanofi-Aventis, The Kennedy Center, Atlantic Council
• Recruited, hired, trained, managed and coordinated professional team members: 70 guides
• over 9-year period
• Generated new business and expanded clientele base stemming from private, non-profit
• and government sectors
• Designed 2 new company websites and print collateral, and led marketing efforts
• Planned all aspects of executive visits, foreign exchange visits and corporate incentive
• tours/field trips
• Focused on international business networking and finding proper match for foreign
• companies and private investors seeking to expand their business into United States
• Conducted presentations in different languages on American Cultural Values, Limited
• Government, Federalism and Separation of Powers – 1.5hr-6hr in-class lectures
• Guided 1000+ tours of city as extension of aforementioned presentations/briefing