Dec 2020 – Mar 2025 · 4 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• ~ Team lead: Leading Insurance Growth and Engagement team, owning sprint planning, standups, and task allocation while driving system architecture, code reviews, and cross-functional collaboration to deliver scalable, high-performance solutions.
• ~ Communication Service: Designed and implemented a high-scale communication service handling millions of daily communications at peak, enabling multi-channel customer engagement to drive acquisition, retention, and lifecycle interactions.
• ~ Retention and Renewal framework: Developed a customer retention and renewal framework for insurance policies, onboarding multiple products and merchants and enhancing the seamless product journey, achieving 35-40% retention, exceeding industry standards.
• ~ Insurance team 0-1 phase: Contributed to PhonePe Insurance team’s 0 to 1 journey, developing the insurance orchestrator, implementing FSM for fulfillment leg and integrating insurers connectors to streamline operations.
• ~ System monitoring and alerting: Set up processes for mitigating on-call issues by creating SOPs for debugging, implementing Grafana dashboards and alerting, which resulted in a 40% reduction in on-call TAT for most cases, significantly improving incident response and system reliability.

Jul 2018 – Nov 2020 · 2 yrs 4 mos · Bangalore · On-site

• Working as a full stack engineer in Cluster Management team.
• ~ Designed and developed cluster management features and collaborated cross-functionally on Qubole Test Drive, enabling new AWS customers to trial Qubole, resulting in a 20% increase in customer sign-ups.
• ~ Built Cluster Management Service and scaled it to 20K+ Clusters, used by around 1000s of enterprise customers.

Jul 2017 – Jul 2018 · 1 yr · Pune Area, India · On-site

• ~ Worked on an alert based feature which helps the customer to monitor their systems in their network properly.
• ~ Worked on a License auditing tool that collects product related information
• from the customer’s network needed for the Sales team.
• ~ Worked on the enhancement of various features in the VIOM (Veritas Infoscale
• Operation Manager) product within Veritas Storage team.

Jun 2016 – Aug 2016 · 2 mos · Hyderabad Area, India

• ~ Worked on the low level design of a framework as a part of an ongoing project within Amazon Global Financial Systems.
• ~ Implemented necessary operations to make service call generalized and user-friendly.