Swathy K S

Product Manager

Sharjah, Sharjah Emirate, United Arab Emirates9 yrs 2 mos experience
Most Likely To Switch

Key Highlights

  • Over 7 years of experience in technical writing and IT.
  • Expert in bridging technical and business teams.
  • Strong background in documentation and project coordination.
Stackforce AI infers this person is a Technical Writer with expertise in SaaS and E-commerce industries.

Contact

LinkedIn

Skills

Core Skills

Technical DocumentationSoftware DocumentationKnowledge AcquisitionContent StrategySocial Media CommunicationsSoftware Development

Other Skills

API DocumentationAnalytical SkillsAttention to DetailC#CommunicationComputer ScienceContent DevelopmentContent Management Systems (CMS)Creative WritingCustomer ServiceDigital MarketingDigital MediaEditingEngineeringEnglish

About

Dedicated Technical Writer and IT Professional with over 7 years of experience spanning software development, analysis, e-commerce management, and documentation. Strong background in technical communication, process documentation, and project coordination. Skilled at bridging the gap between technical and business teams. I'm eager to leverage my technical skills and experience in a challenging role.

Experience

9 yrs 2 mos
Total Experience
1 yr 3 mos
Average Tenure
1 yr 11 mos
Current Experience

Olive technologies middle east

Technical Writer

Jul 2024 – Present · 1 yr 11 mos · Sharjah, Sharjah Emirate, United Arab Emirates · On-site

  • Technical Documentation of the product.
  • Followed style guides for the documentation.
  • Release Mailer and Notes creation for the software product.
  • Online documentation portal management.
  • Knowledge base article creation.
  • User guide for the customer about the product.
  • Collaborate with developers, QA teams, and analysts to ensure accurate and complete documentation delivery.
Technical PapersEngineeringContent Management Systems (CMS)Technical DocumentationSoftware Documentation

Evero consulting services india private limited

Content Creator

Apr 2022 – May 2023 · 1 yr 1 mo · Ernakulam, Kerala, India · Remote

  • Technical Documentation of the product.
  • Followed style guides for the documentation.
  • Familiar with SDLC and Agile methodologies.
  • Screen description guides creation.
  • Regular meetings and updates of the work through ADO.
TutorialsAttention to DetailEngineeringKnowledge AcquisitionTechnical SpecsMarkdown+6

Career break

Caregiving

Apr 2021 – Apr 2022 · 1 yr · Thrissur, Kerala

  • Maternity Break

Scrubz uniforms & instruments

Information Technology Specialist

Apr 2020 – Apr 2021 · 1 yr · Ajman, United Arab Emirates · Remote

  • Handling e-commerce platforms like BigCommerce, Shopify.
  • Social media handles management for the company.
  • Paid ads, email campaigns created.
  • Order management, Customer Support, product follow-up.
  • Backend service for integrating new clients.
  • Remotely working and completing the responsibilities.
  • Self-design posted and FB ads using Canva.
Social Media CommunicationsAttention to DetailContent StrategyKnowledge AcquisitionTechnical SpecsKnowledge Sharing+1

Gitsfly llp

Digital Marketing Executive

Oct 2019 – Dec 2019 · 2 mos · Cochin Area, India · On-site

  • Handling Social media for real estate builders.
  • Wrote one blog about the new project they launched.
  • Creative troll creation for brand publicity and published successfully.
  • Collaborated with new client meetings and new ideas.
  • Monthly calendar for social media created.
  • Email marketing with the customer database from the client.
  • Creative polls published in FB for user engagement.
Attention to DetailContent Strategy

Benefitalign, llc

Associate Software Engineer

Nov 2016 – Oct 2019 · 2 yrs 11 mos · Cochin Area, India · Hybrid

  • Worked with modification, bug fixing of existing product
  • Bug fixing and new feature creation.
  • Spot award received for quick and fast learning.
  • Creating webpages according to the mock-up provided.
  • Handling last minute troubles and issues.
Knowledge AcquisitionRepresentational State Transfer (REST)Software Development

Speridian technologies

Associate Trainee

Aug 2016 – Nov 2016 · 3 mos · technopark,trivandrum · On-site

  • Team leader of training time project
  • Quick learner
  • Among the top during both soft skill and technical skill sections in training.
Knowledge AcquisitionRepresentational State Transfer (REST)Knowledge Sharing

Claysys technologies

Junior Software Analyst

Mar 2015 – Mar 2016 · 1 yr · Cochin Area, India · On-site

  • Configuration of forms and fields similar to Microsoft InfoPath.
  • Documentation of the work.
  • Weekly client meeting and report submission
  • Testing the workflow completed.
  • Share point Lists, SQL working knowledge.
  • Logically creating the flow chart for the form to perform as desired.
TutorialsKnowledge AcquisitionTechnical SpecsKnowledge SharingTechnical ManualsTechnical Documentation

Education

college of engineering vadakara

Bachelor's Degree — Computer Science

Jan 2010 – Jan 2014

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