Dec 2024 – Present · 1 yr 6 mos · Mumbai, Maharashtra, India · Hybrid

• I am responsible for leading client relationships, ensuring service delivery aligns with client needs, and managing a team of client managers. This role involves developing tailored strategies, overseeing project execution, and ensuring timely delivery within budget.
• I acts as the main point of contact for clients, addressing issues and maintaining satisfaction. Collaboration with internal teams ensures seamless service, while regular reporting and performance analysis help identify new opportunities. Strong leadership, communication, and strategic thinking are essential to drive client success, foster long-term relationships, and contribute to business growth.

Jun 2024 – Nov 2024 · 5 mos · Mumbai, Maharashtra, India · Hybrid

• Builds and maintains client relationships, ensuring satisfaction and driving revenue growth. Responsibilities include understanding client needs, providing tailored solutions, collaborating with internal teams, monitoring account performance, and resolving issues to deliver exceptional service and support business objectives.